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CIRCULATION & ACCESS COORDINATOR, DUKE UNIVERSITY PRESS

Employer
Duke University
Location
Duke Univ. Press-Sales,Marketing & Finan

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Administrative Jobs
Academic Affairs, International Programs, Publishing & Presses
Jobs Outside Higher Education
Publishers & Presses
Employment Type
Full Time
Institution Type
Four-Year Institution

Job Details

Duke University:

Duke University was created in 1924 through an indenture of trust by James Buchanan Duke. Today, Duke is regarded as one of America’s leading research universities. Located in Durham, North Carolina, Duke is positioned in the heart of the Research Triangle, which is ranked annually as one of the best places in the country to work and live. Duke has more than 15,000 students who study and conduct research in its 10 undergraduate, graduate and professional schools. With about 40,000 employees, Duke is the third largest private employer in North Carolina, and it now has international programs in more than 150 countries.

Duke University Press (DUP) seeks a full-time Circulation & Access Coordinator (staff specialist) to serve as the primary point of contact for activities involving circulation and renewals management, as well as associated accounting functions and revenue processing for DUP’s journals services program, the Scholarly Publishing Collective (SPC).

This Customer Relations position works closely with DUP’s Library Relations, Marketing, and Accounting teams and performs higher-level tech support functions on two content platforms, electronic collections and journal subscriptions. The Circulation & Access Coordinator also performs administrative duties of a complex nature, in support of major departmental or team activities, in order to relieve the Customer Relations Manager of various clerical and administrative responsibilities; and to maintain efficiency of organizational processes.

Duke University Press is strongly-committed to fighting racism and to supporting diversity, equity, inclusion, and accessibility. We welcome applicants who share this commitment.

If interested please submit the University-required electronic application, including your résumé and cover letter, before close of the position at Noon on Friday, July 8, 2022.

Primary Job Responsibilities

1. Circulation and Renewals Coordination (45%)

  • Establish subscription goals for Duke University Press (DUP) journals and Scholarly Publishing Collective (SPC) publishing partners
  • Manage the renewals program for DUP and for SPC contractual publishing partners, projected to be more than $4M for FY22
  • Create and manage renewals calendar for DUP and SPC publishing partners; producing on-volume and off-volume print mailings and electronic renewal campaigns, and regularly reporting on results
  • Analyze circulation trends and the effect of renewals on circulation; present findings to the DUP Journals Collection Marketing team; make recommendations for workflow and renewal efforts to improve subscriber retention and reclamation
  • Act as liaison with DUP’s Journals Collection Marketing team to develop marketing initiatives and materials for renewal campaigns
  • Serves as the source of expertise to the department supervisor for circulation, subscription renewals and e-Collection access
  • Coordinate and maintain arrangements on behalf of DUP and IJM (Illinois Journal of Mathematics) for complimentary copies/subscriptions to be provided to editorial offices and to library exchange programs
  • 2. Digital Access Responsibilities (30%)

  • Develop thorough knowledge and understanding of electronic content collection models offered by DUP and through the Scholarly Publishing Collective; gain working knowledge of how access is provided to DUP customers on two online content platforms; develop knowledge of electronic collections offered on behalf of SPC publishing partners
  • Serve as a resource for individual customers, as well as for subscription agents and consortium partners
  • Provide accurate and appropriate information to customers regarding single-title subscriptions and electronic access for all DUP and SPC journals and electronic products
  • Manage customer access issues as logged within the Freshdesk ticketing system, adhering to current departmental Service Level Agreement (SLA)
  • 3. Customer Relations Responsibilities (15%)

  • Provide feedback to supervisors regarding efficiency of renewal processes, and make recommendations for improved workflows; provide for the continuous documentation of all related workflows
  • Serve as high-level support for resolution of complex customer access issues
  • Responsibility for special projects, as assigned
  • 4. Other Related Duties (10%)

  • Effectiveness in working with customers, clients, and others from diverse backgrounds and life experiences; sensitivity to language relating to race, ethnicity, gender, sexuality, and ability/disability
  • Communicate and respond to requests from internal DUP customers, and external publishing partners and their customers
  • Represent DUP at library, academic or professional conferences, as requested
  • Participate in departmental retreats and meetings, as requested
  • Minimum Qualifications

    Education

    Work requires knowledge of basic mathematical, research and communications principles normally acquired through two years of postsecondary education.

    Experience

    Work generally requires four years of clerical or research experience to acquire strong skills in administrative or project research responsibilities as well as accepted office management, communications and research practices. A bachelor's degree in a field of study directly related to the specific position may be substituted for the education and two years of the experience requirement. OR AN EQUIVALENT COMBINATION OF RELEVANT EDUCATION AND/OR EXPERIENCE

    Duke is an Affirmative Action/Equal Opportunity Employer committed to providing employment opportunity without regard to an individual's age, color, disability, gender, gender expression, gender identity, genetic information, national origin, race, religion, sex, sexual orientation, or veteran status.

    Duke aspires to create a community built on collaboration, innovation, creativity, and belonging. Our collective success depends on the robust exchange of ideas—an exchange that is best when the rich diversity of our perspectives, backgrounds, and experiences flourishes. To achieve this exchange, it is essential that all members of the community feel secure and welcome, that the contributions of all individuals are respected, and that all voices are heard. All members of our community have a responsibility to uphold these values.

    Essential Physical Job Functions: Certain jobs at Duke University and Duke University Health System may include essentialjob functions that require specific physical and/or mental abilities. Additional information and provision for requests for reasonable accommodation will be provided by each hiring department.

    Organization

    Read our Diversity Profile History

    Duke University was created in 1924 by James Buchanan Duke as a memorial to his father, Washington Duke. The Dukes, a Durham family that built a worldwide financial empire in the manufacture of tobacco products and developed electricity production in the Carolinas, long had been interested in Trinity College. Trinity traced its roots to 1838 in nearby Randolph County when local Methodist and Quaker communities opened Union Institute. The school, then named Trinity College, moved to Durham in 1892, where Benjamin Newton Duke served as a primary benefactor and link with the Duke family until his death in 1929. In December 1924, the provisions of indenture by Benjamin’s brother, James B. Duke, created the family philanthropic foundation, The Duke Endowment, which provided for the expansion of Trinity College into Duke University.Duke Campus

    As a result of the Duke gift, Trinity underwent both physical and academic expansion. The original Durham campus became known as East Campus when it was rebuilt in stately Georgian architecture. West Campus, Gothic in style and dominated by the soaring 210-foot tower of Duke Chapel, opened in 1930. East Campus served as home of the Woman's College of Duke University until 1972, when the men's and women's undergraduate colleges merged. Both men and women undergraduates now enroll in either the Trinity College of Arts & Sciences or the Pratt School of Engineering. In 1995, East Campus became the home for all first-year students.

    Duke maintains a historic affiliation with the United Methodist Church.

    Home of the Blue Devils, Duke University has about 13,000 undergraduate and graduate students and a world-class faculty helping to expand the frontiers of knowledge. The university has a strong commitment to applying knowledge in service to society, both near its North Carolina campus and around the world.

    Mission Statement

    Duke Science"James B. Duke's founding Indenture of Duke University directed the members of the University to 'provide real leadership in the educational world' by choosing individuals of 'outstanding character, ability, and vision' to serve as its officers, trustees and faculty; by carefully selecting students of 'character, determination and application;' and by pursuing those areas of teaching and scholarship that would 'most help to develop our resources, increase our wisdom, and promote human happiness.'

    “To these ends, the mission of Duke University is to provide a superior liberal education to undergraduate students, attending not only to their intellectual growth but also to their development as adults committed to high ethical standards and full participation as leaders in their communities; to prepare future members of the learned professions for lives of skilled and ethical service by providing excellent graduate and professional education; to advance the frontiers of knowledge and contribute boldly to the international community of scholarship; to promote an intellectual environment built on a commitment to free and open inquiry; to help those who suffer, cure disease, and promote health, through sophisticated medical research and thoughtful patient care; to provide wide ranging educational opportunities, on and beyond our campuses, for traditional students, active professionals and life-long learners using the power of information technologies; and to promote a deep appreciation for the range of human difference and potential, a sense of the obligations and rewards of citizenship, and a commitment to learning, freedom and truth.Duke Meeting

     “By pursuing these objectives with vision and integrity, Duke University seeks to engage the mind, elevate the spirit, and stimulate the best effort of all who are associated with the University; to contribute in diverse ways to the local community, the state, the nation and the world; and to attain and maintain a place of real leadership in all that we do.”

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