Category:: Staff
Subscribe::
Department:: Registrar
Locations:: ROXBURY CROSSING, MA
Posted:: Jun 17, 2022
Closes:: Jul 22, 2022 - 11:59 PM EDT
Type:: Full Time
Position ID:: 149146

About Roxbury Community College:

Roxbury Community College is an urban, public, 2-year College serving a diverse community, including people of color, recent immigrants and non-traditional populations. The College's mission is to facilitate student success in achieving educational goals through the delivery of high-quality transfer and career programs. RCC strives to honor traditional commitments, and to be responsive to new challenges and insights through workforce training, ESOL, and community education. The student population at the college is diverse in ethnicity, gender, language, age and background. Roxbury Community College is an AA/EO employer andstrongly encourages applications from candidates who would enhance the diversity of its staff. Reasonable accommodations may be made to enable individuals with disabilities to perform essential job functions.

Job Description:

Under the direction of the Registrar, the Special Programs Coordinator assists with operations of the Registrar's Office activities, responsibilities, and policies (i.e. - assists with design, organization, and maintenance of registration records, reporting, data entry, enrollment and course management, and degree completion processes). Coordinates with the Operations manager and Registrar to review and plan for registration activities; assists in planning/implementing registration and academic calendars; maintains accurate, friendly, professional customer service in all registration activities; ensures that registration activities are conducted in compliance with established guidelines, policies, and procedures; develops registration manual; evaluates student transcripts for transfer credits; manages front office activities.

Essential Duties and Responsibilities:

• As the first point of contact in the Registrar's Office, this position will provide excellent customer service to students, faculty, staff, alumni and the RCC Community (i.e. - answers telephones and provides information; answers questions for visitors)
• Provide a high quality of customer service and senior project leadership on special projects and processes.
• Ensure the accurate and timely processing of requests from students, alumni, faculty, and staff including transcript requests, enrollment verifications, student information updates, course registration requests, add/drop and withdrawal requests, diploma ordering and certifications.
• Prepares the college catalog, communicating with academic departments, resolving conflicts, always remaining professional, recording and maintaining updates in appropriate systems.
• Perform diversified duties providing administrative assistance in all functions of the Registrar's Office while maintaining strict confidentiality.
• Provide accurate information to students, administration, faculty and alumni with regard to Federal, Commonwealth and college policies and procedures related to the Registrar's Office.
• Maintain student files and ensure they are kept up to date.
• Solicit and compile student handbook contents from various offices and departments.
• Processes a variety of documentation associated with department activities; prepares general correspondence, reports, forms, billing statements, purchase requisitions, and budget documents.
• Follow governmental regulations and laws for student privacy and rights for FERPA, Title IX, American Disabilities Act and Rehabilitation Acts, and any others that apply.
• Perform related duties as directed by the Registrar.

Requirements:

• Bachelor's degree in Education, Counseling, Psychology, Business Administration or related field.
• Minimum three (3) years' experience and in Registrar related work.
• Demonstrated experience in management office processes and procedures.
• Experience in using student information systems
• Excellent writing, analytical, and interpersonal skills
• Proven ability to interpret academic and administrative policies and to collaborate with academic department and cross-functional teams
• Proven ability to work with a diverse faculty, staff and student population

Additional Information:

• This is a full-time, union position with full benefits. MCCC/MTA Grade 5: Salary range is $58,320 - $66,859, and is based on educational credentials and experience.
• All candidates must have legal authorization to work in the U.S

As an employee of the Commonwealth of Massachusetts, you are offered a great career opportunity influencing a wide-spectrum of services to the diverse populations we serve. The State's total compensation package features an outstanding set of employee benefits which you should consider towards your overall compensation. Including but not limited to:

• Reasonable Health, Dental and Vision Plans
• Low cost basic and optional life insurance
• Retirement Savings: State Employees' Pension and a Deferred Compensation 457(b) plan
• 12 paid holidays per year and competitive Sick, Vacation and Personal Time

All offers of employment at Roxbury Community College are contingent upon clear results of a thorough background check review. Background checks will be conducted on all final candidates and/or all persons who have an employment relationship with RCC, as deemed necessary.

COVID VACCINATION REQUIREMENT:

Candidates for employment should be aware that all Massachusetts Community College students, faculty and staff are required to be fully vaccinated by January 3, 2022. Accordingly, initial employment is dependent upon receipt and verification of full vaccination status records; details of how to fulfill vaccine record verification requirements will be provided during the hire and onboarding process.

Roxbury Community College is an affirmative action/equal opportunity employer and does not discriminate on the basis of race, color, national origin, sex, disability, religion, age, veteran status, genetic information, gender identity or sexual orientation in its programs and activities as required by Title IX of the Educational Amendments of 1972, the Americans with Disabilities Act of 1990, Section 504 of the Rehabilitation Act of 1973, Title VII of the Civil Rights Act of 1964, and other applicable statutes and college policies. The College prohibits sexual harassment including sexual violence. Inquiries or complaints concerning discrimination, harassment, retaliation, or sexual violence shall be referred to the College's Affirmative Action Officer/Title IX Coordinator, the Equal Employment Opportunities Commission or the United States Department of Education's Office for Civil Rights.

The Jeanne Clery Disclosure of Campus Security Policy and Crime Statistics Act requires all institutes of higher education to disclose campus policy statements and crime statistics. Our annual report is available at www.rcc.edu/clery.

Application Instructions:

To be considered for this position, applicants should submit a resume and a cover letter.