Job Title:

Technical Support Specialist II

Location:

Alpine

Department:

Office of Informational Technology

Posting Date:

06/16/2022

Until Filled:

Yes

Salary:

$36,568 Annual

Required:

Associate’s degree, an equivalent technical degree/certification or evidence of progress towards completion of a degree and/or technical certification. Entry level experience as a technician in a technology environment.

Basic analytical and computer skills.

Effective oral and written communication skills. Ability to relate to individuals in a multicultural environment.

Ability to organize and work effectively with an understanding of policies and procedures.
Proficient in communicating technical concepts and issues with both technical and non-technical individuals.

Capable of establishing effective work relationships with faculty, staff, and students.

Knowledge of standards, guidelines, and best practices relative to information technology.

Any qualifications to be considered in lieu of stated minimums require the prior approval of the Human Resources Director

Preferred:

Associate’s degree with documented level of security training or industry certification.

Experience in help desk technician role, prior experience as a trainee or student technician.

Must have knowledge of basic standards, guidelines, and best practices relative to information technology.

Primary Responsibilities:

This posting will be used to fill two (2) vacancies.

Summary
The Technical Support Specialist II delivers customer support by troubleshooting and maintaining information technology resources including computers, printers, scanners, phones, and other administrative and classroom equipment.

Duties

• Maintaining and responsibly supporting hardware, software, equipment, peripherals, and tools.
• Utilizing endpoint management software while providing detailed, accurate reports and documentation.
• Efficiently responding to requests for assistance from faculty, staff, and students.
• Collaborating with personnel within the Office of Information Technology and other departments across all SRSU campuses.
• Assisting in the implementation of inventory management plans and procedures.
• Engaging in educational and training opportunities with the goal of achieving a high degree of technical competency.
• Identifying procedure improvements and communicating end user concerns to the Help Desk Coordinator.
• Providing front-line support for information technology resources.
• Performs additional job-related duties and responsibilities as requested.

Supervision
Received: Reports to the Help Desk Coordinator
Given: None

Working Conditions
Position is based in Alpine, Texas. May be required to work a flexible schedule including nights, weekends, and holidays. Exempt from overtime provisions. Position is security sensitive.

Other Information:

Texas Law requires a 60 day waiting period before new state employees are eligible to enroll in health insurance.

EQUAL OPPORTUNITY/AFFIRMATIVE ACTION EMPLOYER
It is the policy of Sul Ross State University to provide equal employment opportunity for all persons in accordance with their individual, job related qualifications and without consideration of race, creed, color, sex, religion, age, national origin, disability, sexual orientation, gender identity, veteran status and ancestry. Equal employment opportunities shall be afforded in all personnel actions or decisions including, but not necessarily limited to, recruitment, hiring, training, upgrading, promotion, demotion, termination and salary. Retaliation is prohibited against a person who opposes a discriminatory practice, files a charge, testifies, assists or participates in an investigative proceeding or hearing.Sul Ross State University Alpine Campus is in the Scenic Davis Mountains of West Texas, is a member of the Texas State University System, is accredited by the Commission on Colleges of the Southern Association of Colleges and Schools to award Associate, Bachelor’s, and Master’s degrees, and has an enrollment of approximately 2,000 students of campus in Alpine, Texas. At an elevation of 4,480 feet, and on the periphery of the Chihuahuan Desert, Alpine enjoys mild winters and cool summers. Davis Mountains State Park, Fort Davis National Historic Site, Big Bend National Park, and Guadalupe Mountains National Park are all within one to three hours driving distance from Alpine.The SRSU campuses in Del Rio, Eagle Pass, and Uvalde comprise Rio Grande College. RGC offers upper-level courses leading to bachelor’s degrees as well as master’s degree programs and works closely with its partner institution, Southwest Texas Junior College, to provide a seamless transition to RGC for their students. All RGC students hold an Associate degree from an accredited institution or they have completed 42 semester credit hours of transferrable work.More information is available regarding Sul Ross State University and position openings See http://www.sulross.edu our website.

About SRSU:

Sul Ross State University Alpine Campus is in the Scenic Davis Mountains of West Texas, is a member of the Texas State University System, is accredited by the Commission on Colleges of the Southern Association of Colleges and Schools to award Associate, Bachelor’s, and Master’s degrees, and has an enrollment of approximately 2,000 students of campus in Alpine, Texas. At an elevation of 4,480 feet, and on the periphery of the Chihuahuan Desert, Alpine enjoys mild winters and cool summers. Davis Mountains State Park, Fort Davis National Historic Site, Big Bend National Park, and Guadalupe Mountains National Park are all within one to three hours driving distance from Alpine.The SRSU campuses in Del Rio, Eagle Pass, and Uvalde comprise Rio Grande College. RGC offers upper-level courses leading to bachelor’s degrees as well as master’s degree programs and works closely with its partner institution, Southwest Texas Junior College, to provide a seamless transition to RGC for their students. All RGC students hold an Associate degree from an accredited institution or they have completed 42 semester credit hours of transferrable work.More information is available regarding Sul Ross State University and position openings See http://www.sulross.edu our website.