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Behavioral Health Coordinator - Department of Psychiatry (Open Rank)

Employer
University of Colorado Anschutz Medical Campus
Location
Denver, CO

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Description
University of Colorado | CU Anschutz Medical Campus

School of Medicine - Dean’s Office, Community Practice Division

Official Title: Health Care Professional (Entry, Intermediate – Open Rank)

Working Title: Behavioral Health Coordinator - Department of Psychiatry (Open Rank)

Position #00797734 – Requisition #26374

* Applications are accepted electronically ONLY at www.cu.edu/cu-careers *

The University of Colorado has a requirement for COVID-19 vaccinations and full completion thereof by 9/1/21 or upon start date.  Information regarding this requirement, and exemptions can be found at:

Anschutz: https://www.ucdenver.edu/docs/librariesprovider284/default-document-library/3000-general-admission/3012---covid-19-vaccination-requirement-and-compliance.pdf?sfvrsn=4e9df3ba_2

Denver: https://www.ucdenver.edu/coronavirus

Exemptions vary by campus location/department.

Campus/Unit-Specific Exemptions:

    Anschutz Campus – Exemptions are allowed for medical or religious reasons.Denver Campus - Exemptions are allowed for medical, religious, or personal reasons.Consolidated/Central Services Administration – Will follow Anschutz policy on exemptions.
The University of Colorado Anschutz Medical Campus seeks individuals with demonstrated commitment to creating an inclusive learning and working environment. We value the ability to engage effectively with students, faculty and staff of diverse backgrounds.

The School of Medicine - Dean’s Office, Community Practice Division has an opening for a full-time University Staff (unclassified) Behavioral Health Coordinator (Open Rank) position.

The University of Colorado Anschutz Medical Campus is a public education, clinical and research facility serving 4,500 students, and a world-class medical destination at the forefront of life-changing science, medicine, and healthcare. CU Anschutz offers more than 42 highly rated degree programs through 6 schools and colleges, and receives over $500 million in research awards each year. We are the single largest health professions education provider in Colorado, awarding nearly 1,450 degrees annually. Powered by our award-winning faculty, renowned researchers and a reputation for academic excellence, the CU Anschutz Medical Campus drives innovation from the classroom to the laboratory to the delivery of unparalleled patient care. Read CU Anschutz Quick Facts here.

Position Summary:

The Behavioral Health Coordinator is the first point of contact for patients, families, and referral sources seeking treatment in the Department of Psychiatry. This position works closely with others in the department and may interact with other entities across CU Medicine and its affiliates in the community. The Behavioral Health Coordinator offers operational, clerical, and administrative support for clinical management faculty and staff. This position also facilitates appropriate referrals to providers in the department as well as outside resources across Colorado communities based on the nature of the problem.

Position Responsibilities & Essential Duties:

  • Screen incoming inquiries from patients and referral sources. 
  • Schedule initial appointments and offer referrals to external providers when necessary. 
  • Enter data in electronic medical record and other databases as needed.
  • Assist in organizing the front desk receptionist: scheduling, referrals, and patient representative function.
  • Assist the practice management faculty and staff in order to coordinate and execute complex and confidential office projects by using independent judgment.
  • Serve as a representative for the Clinical Director and Director of Psychotherapy Services/Clinical Program Manager, as needed.
  • Develop databases as needed for tracking VIP patients, repeat visits/consults, no shows, etc.
  • Coordinate and plan strategic retreats, updates, and annual meetings.
  • Acts as a point of contract for faculty and staff regarding office related needs/issues.
  • Responsible for identifying processes in order centralized functions and for daily problem solving.
  • Perform administrative clerical duties for the practice management faculty and staff:
  • Assist in developing office procedures, operations, and standards; and evaluating office production and quality. 
  • Prepare summary administrative reports for clinical and executive meetings.
  • Type and process correspondences related to projects as assigned.
  • Prepare treatment manuals and other clinical materials. 
  • Maintain calendars, files, records, and data. 
  • Attend assigned meetings to assure that proceedings are summarized and efficiently distributed to those in attendance so that actions may be implemented and monitored.
  • Assist in the design and implementation of general office and administrative operations.
  • Create and revise office procedures; write office procedure manuals; design forms.
  • Establish general office record systems and resource libraries, including content of files, coding schemes, access, and disposal; compiling and formatting the content for program materials. 
  • Maintain medical records and disseminate patient information/correspondence according to HIPAA regulations. 
  • Maintain and monitor maintenance among others in the practice of the confidentiality and privacy of patients.
  • Cross-train and be able to back up the key receptionist duties including contact with the public, preparation of cash deposits; responding to prescription refill requests; and posting all charges, including all corrections, additions, and deletions.
  • Provide administrative coverage for the clinical program staff. 
  • Assist clinical and executive staff with clerical functions, such as writing and mailing letters, copying, preparation of clinical manuals, managing patient group rosters, etc.
  • Work with department’s Faculty Affairs Manager to assist with any provider licensing or credentialing needs.
  • Maintain credentialing and competency files for clinic practices.
  • Coordinate and manage clinical and staff meetings.
  • Assess current scheduling processes and assess process improvement opportunities.
  • Additional Responsibilities:

    • Must be able to recognize and respond appropriately to urgent/emergent situations according to protocols.
    • Maintains professional appearance and conduct at all times.
    • Adheres to employer work practices, policies and procedures, including office and state protocols.
    • Establishes and maintains effective working relationships with physicians, providers, staff, and management.
    • Effectively copes with faced-paced environment and typical job stressors.
    • Documents work processes as required.
    • Performs duties and tasks assisting with clinic operations, such as completing patient visit records, maintaining departmental logs, answering telephones and taking messages, checking in patients, and scheduling patient appointments.
    • Must be able to travel to alternate locations as assigned.
    Personal Relationships:

      Must be able to establish and maintain effective working relationships with managers and colleaguesMust be able to maintain a high level of adaptability and excel with interpersonal skillsMust demonstrate commitment and ability to advance diversity and inclusion
    Internal Contacts:

      Within DepartmentCross-departmentalPhysiciansAPPsStudentsManagementFacultyRisk ManagementSafety & Infection ControlMarketingBusiness Office
    External Contacts:

      PatientsFamiliesVendorsInsurance CompaniesRegulatory AgenciesMediaMiscellaneous business partners, utilities, etc.VisitorsOther healthcare agencies
    Physical Requirements & Working Conditions:

    The physical demands, work environment factors and mental functions described below are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

    Frequency:

    • N= Not at all
    • R= Rarely:  Less than once an hour
    • O= Occasional:  1-4 times/hour or up to 1/3 of the shift
    • F= Frequent:  5-12 times/hour or up to 2/3 of the shift
    • C= Constant:  More than 2/3 of the shift
     

    Activity

    Frequency

    Activity

    Frequency

    Stand

    F

    Push or pull with hands/arms

    F

    Walk

    F

    Lift hands above head

    F

    Walk on uneven &/or slippery surfaces

    O

    Climb or balance

    O

    Sit

    F

    Stoop, kneel, crouch, crawl, bend

    F

    Use of hands

    F

    Climb stairs

    R

    Forceful grip w/ hands

    F

    Talk

    C

    Reach w/ arms

    F

    Hear

    C

    Lifting up to 10 lbs

    F

    Work in outdoor weather conditions

    R

    Lifting up to 25 lbs

    F

    Awkward postures

    O

    Lifting up to 50 lbs

    F

    Close vision (20” or less)

    C

    Communicate

    C

    Distance vision (20’+)

    C

    Interpersonal skills

    C

    Peripheral vision

    C

    Ability to adjust focus

    C

    Depth perception

    C

    Work in a loud environment

    O

     

     

    • Position requires the ability to work in multiples spaces (on and off site)
    This description is a summary only and is describing the general level of work being performed, it is not intended to be all-inclusive. The duties of this position may change from time to time and/or based on business need. We reserve the right to add or delete duties and responsibilities at the discretion of the supervisor and/or hiring authority.

    Minimum Qualifications for Health Care Entry Professional:

    • Bachelor’s Degree in psychology, social work, or other behavioral health discipline from an accredited college or university required.
    Minimum Qualifications for Health Care Intermediate Professional:

    • Bachelor’s Degree in psychology, social work, or other behavioral health discipline from an accredited college or university required.
    • At least one (1) year of administrative services experience, which includes patient intake coordination.
    Applicants must meet minimum qualifications at the time of hire.

    Substitution: A combination of related education and experience may be considered.

    Condition of Employment:

      Current Basic Life Support (BLS) for Healthcare Providers issued by American Heart Association or American Red Cross healthcare provider level CPR certification or completed within 90 days of hire.
    PLEASE NOTE: Candidates will be responsible for travel expenses related to the interview process and any relocation expenses, if applicable.

    Preferred Qualifications for All Levels:

    • Bilingual skills (English/Spanish) desired.
    • Master’s Degree in psychology, social work, or other behavioral health discipline from an accredited college or university.4+ years working in mental health related field or medical office management experience or medical practice setting.EPIC and Kronos experience.
    Knowledge, Skills, & Abilities:

    • A patient/customer-oriented focus is critical for telephone triage and scheduling, using proper terminology and dealing calmly and courteously with people in a professional manner.
    • Ability to maintain positive working relationships with many providers, who have many responsibilities other than patient care. 
    • Ability to coordinate, prioritize, and implement multiple demands.
    • This individual is responsible for the timely and appropriate management of, access to, scheduling and authorization of Depression Center clinical services. 
    • Demonstrated ability to assemble and analyze information for reports or special projects, to make sound judgments, to act independently, and to maintain positive working relationships.
    • Advanced working knowledge of Microsoft Office Products—Word, Excel, Access, and Power Point. 
    • Demonstrated ability to manage an office or a function within an office independently. 
    • Knowledge of and the skills necessary to conceptualize, organize and implement office management functions independently, such as evaluating office production and quality, and policies and procedures writing.
    • Both written and oral communication both externally and internally will be key in this position the primary purpose of which will be information sharing.  Because this person may be the first contact many external sources have with the Depression Center, good communication skills will be key to position.
    • Demonstrated ability to work effectively with a diverse population and commitment to advance diversity and inclusion. Demonstrated ability to work effectively with a diverse population and commitment to advance diversity and inclusion.
    • Ability to work within large, complex healthcare systems.
    • Ability to maintain confidentiality.
    • Ability to recognize/interpret the physical exam process and record exam details.
    • Ability to attest to computer proficiency and learn new computer applications.
    • Ability to organize workflow with particular focus on tracking patient care and improving patient flow.
    • Ability to deal with stressful situations.
    • Ability to multitask efficiently and effectively.
    • Ability to perform basic filing, office procedures, and word processing.
    • Ability to adhere to all policies and procedures, including but not limited to standards for safety, attendance, punctuality, and personal appearance.
    Salary and Benefits:

    The starting hiring rate (or budgeted rate) for the Behavioral Health Coordinator position begins at $51,378 per year.

    The salary of the finalist(s) selected for this role will be set based on a variety of factors, including but not limited to, internal equity, experience, education, specialty and training.

    The above salary rate represents the University’s good faith and reasonable estimate of the rate at the time of posting.

    Your total compensation goes beyond the number on your paycheck. The University of Colorado provides generous leave, health plans and retirement contributions that add to your bottom line.

    Benefits: https://www.cu.edu/employee-services/benefits

    Total Compensation Calculator: http://www.cu.edu/node/153125

    Diversity and Equity:

    The University will provide reasonable accommodations to applicants with disabilities throughout the employment application process. To request an accommodation pursuant to the Americans with Disabilities Act, please contact the Human Resources ADA Coordinator at [email protected].

    The University of Colorado Denver | Anschutz Medical Campus is committed to recruiting and supporting a diverse student body, faculty and administrative staff. The university strives to promote a culture of inclusiveness, respect, communication and understanding. We encourage applications from women, ethnic minorities, persons with disabilities and all veterans. The University of Colorado is committed to diversity and equality in education and employment.

    The University of Colorado Denver | Anschutz Medical Campus is dedicated to ensuring a safe and secure environment for our faculty, staff, students and visitors. To assist in achieving that goal, we conduct background investigations for all prospective employees.



    Job Category: Health Care
    Primary Location: Aurora
    Schedule: Full-time
    Posting Date: Jun 13, 2022
    Unposting Date: Ongoing
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