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ATSU - Specialist - IT Support Services

Employer
A.T. Still University
Location
Mesa, AZ

Job Details

A.T. Still University invites applications for a Specialist - IT Support Services on the Mesa, Arizona campus. This position is considered a second-tier position and technology leader within Support Services. In addition to performing day-to-day technical work similar to a Support Services technician, staff in this position troubleshoot and resolve Level II issues. Staff in this position also have the responsibility of specializing in certain Level II activities such as account creation, telephony, customer satisfaction or desktop development and maintenance. Persons in this position may be assigned to assist with some duties of the Support Services Manager as needed.

Job Duties:

    Perform specialized duties as mentioned above

    Act as Level II response to university computing problems/needs

    Provide escalated support and advice to computer technicians

    Maintain standards and keep abreast of shifts in technology or trends in individual specialty

    Maintain documentation for individual specialty

    Act as an on-call technician on a rotating basis

    Respond to the help desk and to escalated technology service calls

    Maintain standards in individual specialty

    Advise Support Services Manager of trends or changes within each specialty

    Provide on-call and weekend support on a rotating basis

    Assist with ATSU’s computer training program

    Assist in setting levels of expectation regarding services provided

  • Other duties as assigned 
Skills/Requirements:
  • Two year college certificate (equivalent work experience may equal education)
  • Two to four years of work experience, help desk preferred
  • Working knowledge of local area networking, Microsoft technologies, Microsoft Office Suite, Active directory
  • The person in this position must have a strong background in computers, peripherals, Microsoft products and an understanding of Novell networking
  • The person in this position must have strong organizational and multi-tasking skills and be able to prioritize workload in a fast paced environment
  • Must be able to contribute to a positive and cohesive team
  • Self-starter
  • Strong communicator who is able to impart a composed attitude to the ATSU computing community
  • Able to prioritize time and work well with multiple personalities, age groups, and skill sets
  • Demonstrate leadership qualities
  • Must stay abreast to trends and information regarding Information Technology

ATSU offers a comprehensive benefits package including medical, dental, and vision coverages, among more. If eligible, employee-elected benefits would begin the first of the month following hire date. For more information, please visit: atsu.edu/employment/benefits.

Organization

A.T. Still University (ATSU) is the founding institution of osteopathic healthcare, established in 1892 by Andrew Taylor Still. As a leading health sciences university, ATSU is comprised of two campuses (Kirksville, Mo., and Mesa, Ariz.) on more than 200 acres with six prestigious schools. The culturally rich learning environments include residential and online healthcare related graduate degrees as well as community-based partnerships worldwide. ATSU has more than 1,300 employees dedicated to its not-for-profit mission and an average annual enrollment of over 3,100 students from 35 countries.

ATSU is renowned for its preeminence as a multidisciplinary healthcare educator. The University is focused on integrating the founding tenets of osteopathic medicine and the advancing knowledge of today's science. ATSU continually earns distinctions as the graduate health sciences university with best-in-class curriculum and a community outreach mission to serve the underserved. The University has a rich history of leadership in both healthcare education and correlated research.

ATSU instills within students the compassion, experience and knowledge required to address the whole person and shape healthcare in communities where needs are greatest. Inspired to influence whole person healthcare, ATSU graduates contribute to the future of integrated care while also leading with a selfless passion in the communities they serve.

Company info
Website
Telephone
4802196007
Location
5850 E. Still Circle
Mesa
AZ
85206
US

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