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Distance Learning Technician

Employer
Southeastern Community College
Location
Whiteville, NC

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Administrative Jobs
Academic Affairs, Research Staff & Technicians, Technology, IT Support & Training
Employment Type
Full Time
Institution Type
Community College
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Job Details

Minimum Requirements

  • Associate degree in computer science or a related field from a regionally accredited institution.
  • Proficient in using the Microsoft Office suite.
  • Work experience in an IT, technical, or related field.
  • Moodle Administrator or instructor experience.
  • Experience creating videos including editing video captions.
  • Experience developing training materials including documents and videos.
    • Preferred Requirements

  • Experience working with a learning management system, especially Moodle.
  • Experience providing technical training and help desk support.
  • Experience using video conferencing tools like MS Teams, Zoom.
  • Experience in a community college setting.
    • Primary Functions of Position

    Assist the Distance Learning Specialist in providing support for the operation and maintenance of Southeastern Community College’s learning management system. Administer exams from Certiport, Pearson-Vue, other out-of-network partners, and Southeastern Community College. Provides ongoing support for the day-to-day operations of the open computer labs.

    Essential Duties:

    Learning Management System

  • Create and manage user accounts in the learning management system.
  • Create and manage courses in the learning management system.
  • Navigate through the learning management system site, upload files, import, and export files.
  • Create and restore course backups and archives.
  • Perform quality assurance checks on activities, resources, or other aspects of courses in the learning management system.
  • Assist instructors in creating, copying, maintaining, or making enhancements in their course(s).
  • Convert and/or copy content from other formats into the learning management system.
  • Create, load, and/or copy test banks/pools from other formats into the learning management system.
  • Create, load, and/or copy resources and activities into the learning management system.
  • Assist the Distance Learning Specialist in delivering training opportunities to learning management system users.
  • Assist with processing helpdesk support tickets for the distance learning department.
  • Provide LMS/remote learning support to students, faculty and staff.

    • Proctoring and Testing Center

  • Administer exams for third party partners Pearson-Vue, Certiport, other out-of-network partners, and Southeastern Community College.
  • Stay current with testing certifications and updates.
  • Maintain proctoring center hours of operation.
  • Collect fees as needed and submit to business office.
  • Maintain supplies (ie pencils, paper, cleaning supplies).
  • Address issues in a professional manner and report them to supervisor in a timely manner.
  • Maintain testing center’s computer updates and report problems to supervisor as needed.

    • Open Lab

  • Monitor computer usage to ensure users are following lab rules.
  • Assist users with basic computer functions and the use of storage media.
  • Assist users in logging into their Rams Online and college email accounts, providing instruction on the proper use of accounts.
  • Maintain supplies, including printer paper.
  • Clean the equipment (computers, monitors, desks, etc.)
  • Report problems to the Distance Learning Specialist as needed.

    • Work Study Students – assist the Distance Learning Specialist in the supervision of work study students assigned to the department.

    Other duties as assigned by supervisor.

    Application Procedures

    Starting salary will be commensurate with qualifications, experience, and labor market. Excellent references from previous employers must be furnished upon request.

    A completed Southeastern Community College application, a resume, letter of interest addressing the requirements and educational transcripts (unofficial copies of transcripts will be sufficient for the screening process, but official copies must be submitted prior to employment) must be submitted to the college Human Resources Office in order for applicants to be considered for this position. Applications will be accepted until the position is filled.

    Applicants should submit all documents as requested on the SCC website. Inquiries should be directed to the Human Resources Office, Southeastern Community College, P.O. Box 151, Whiteville, NC 28472. Telephone (910) 788-6310 or (910) 788-6206. www.sccnc.edu An Equal Employment Opportunity Employer

    Organization

    Founded in 1964, Southeastern Community College (SCC) is a public, two-year comprehensive community college.  With its "open-door" policy, SCC strives to meet the needs of students with varying backgrounds, resources, interests, abilities, and career goals.  The college offers more than 25 occupational and liberal arts curriculum programs along with numerous Workforce and Continuing Education programs and courses to meet the needs of employers and the community. SCC serves an annual full-time equivalent enrollment of approximately 2,400 students in curriculum and continuing education programs.  It emphasizes quality in designing and delivering instructional, support, and community services.  The college’s motto is “Succeeding Together” whereby the college commits to working with students, employers, the community, and each other to enable each individual to achieve their success. 

    SCC is undergoing major changes as it prepares for the future.  It has adopted a new vision:  Developing an educated workforce that ensures our community is a thriving place to live, work and play; and a new mission statement:  Opening doors for our community through powerful partnerships that provide student-centered learning, workforce development, and cultural enrichment opportunities.  To achieve its mission and move towards its vision, SCC is focused on its performance in student success, workforce development, enrollment, employee performance, facilities, resource acquisition & use and community services.   

    The SCC college campus is located on Hwy. 74-76 between Whiteville and Chadbourn in southeastern North Carolina.  SCC is an hour's drive from historic Wilmington, the beaches of Southeast North Carolina, and South Carolina's Grand Strand beaches.  Serving Columbus County and surrounding areas, the college enjoys local financial and moral support from a community which expresses great pride in the institution.   

    Company info
    Telephone
    9107883610
    Location
    4564 Chadbourn Highway
     Whiteville
    North Carolina
    28472
    United States
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