IAM Tier 2 Support Analyst
- Employer
- University of California-Irvine
- Location
- Irvine
View more
- Administrative Jobs
- Institutional & Business Affairs, Clerical & Administrative Support
- Employment Type
- Full Time
- Institution Type
- Four-Year Institution
Job Details
University of California Irvine
IAM Tier 2 Support Analyst
Updated: Sep 9, 2022
Location: Irvine-Campus
Job Type:
Department: IT Security
Position Summary: Position is eligible for remote work. The Office of Information Technology (OIT) is responsible for supporting the IT needs of UC Irvine faculty, students, and staff. Our mission is to provide information technology leadership, services, and innovative solutions to promote the research, education and community service goals of the University. Under the general supervision of the IT Security Development & IAM Supervisor and as a member of the IT Security Identity and Access Management (IAM) team, the IAM Tier 2 Support Analyst will be the primary contact for escalated issues related to the IAM Services. By leveraging the IAM tool set, the Analyst will collaborate with campus to resolve escalated issues or service requests. Additional responsibilities include maintaining service level agreements and policies, identification of operational process or procedure improvements, develop/maintain documentation and process diagrams, leading special integration projects, developing requirements for the team and developing detailed internal team project plans. The Analyst will also provide after hour or on call support as needed or assigned. The incumbent performs moderately to complex job duties. Reports status of work activity on a regular basis or as requested; elevates matters of importance to senior team or leadership. Compensation Range: Commensurate with experience Department Website:
https://security.uci.edu/ Required:
- Three (3) to five (5) years of experience providing effective technical customer support and conducting analysis of business with enterprise high available systems.
- Bachelor's degree in related area and / or equivalent experience / training.
- Demonstrated experience working with stakeholders and clients to analyze business requirements and providing effective technical customer support services.
- Ability to organize complex and rapidly changing functional and technical information and integrate within the project framework.
- Broad knowledge of various areas of IT.
- Skill to accurately develop business requirements, models, workflow, functional/technical design specifications, and other necessary project artifacts (e.g. project plan, repository).
- Possess the verbal and written communication skills to work effectively with technical and nontechnical personnel at various levels in the organization; demonstrated experience in presenting topics to groups of various sizes.
- Ability to conduct needs analysis and elicit requirements for various business processes, including information flow, reporting and applications for defined functional area; ability to document using standard terminology and formatting.
- Demonstrated comprehensive understanding of how system management actions affect other systems, system users and dependent / related functions.
- Previous experience with Identity and Access Management principals, Services and Software such as SAML, OIDC, SCIM, Shibboleth, Federation, MFA, password less and etc.
- Basic knowledge of secure software development. Demonstrated ability to create software specifications.
- Demonstrated ability to install software and troubleshoot and repair moderately complex problems with computing devices, peripherals and software.
- Understanding of and experience troubleshooting client, server and peripherals-related issues and actions that can be taken to improve or correct performance.
- Experience in incident response and digital forensics, including data collection, examination and analysis. Demonstrated experience with database administration.
- Working knowledge of database management systems and standards.
- Knowledge relating to database system design.
- Advanced database querying and modeling skills working with moderately complex databases.
- Demonstrated testing and test planning skills.
- Experience with ITIL or similar IT best practices frameworks. Experience with PHP, Java and/or Ruby.
The University of California, Irvine (UCI) seeks to provide a safe and healthy environment for the entire UCI community. As part of this commitment, all applicants who accept an offer of employment must comply with the following conditions of employment:
- Background Check and Live Scan
- Legal Right to work in the United States
- Vaccination Policies
- Smoking and Tobacco Policy
- Drug Free Environment
- California Child Abuse and Neglect Reporting Act
- E-Verify
- Pre-Placement Health Evaluation
Closing Statement
The University of California, Irvine is an Equal Opportunity/Affirmative Action Employer advancing inclusive excellence. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, protected veteran status, or other protected categories covered by the UC nondiscrimination policy.
We are committed to attracting and retaining a diverse workforce along with honoring unique experiences, perspectives, and identities. Together, our community strives to create and maintain working and learning environments that are inclusive, equitable, and welcoming.
UCI provides reasonable accommodations for applicants with disabilities upon request. For more information, please contact Human Resources at (949) 824-0500 or eec@uci.edu #OIT Position Summary: Position is eligible for remote work. The Office of Information Technology (OIT) is responsible for supporting the IT needs of UC Irvine faculty, students, and staff. Our mission is to provide information technology leadership, services, and innovative solutions to promote the research, education and community service goals of the University. Under the general supervision of the IT Security Development & IAM Supervisor and as a member of the IT Security Identity and Access Management (IAM) team, the IAM Tier 2 Support Analyst will be the primary contact for escalated issues related to the IAM Services. By leveraging the IAM tool set, the Analyst will collaborate with campus to resolve escalated issues or service requests. Additional responsibilities include maintaining service level agreements and policies, identification of operational process or procedure improvements, develop/maintain documentation and process diagrams, leading special integration projects, developing requirements for the team and developing detailed internal team project plans. The Analyst will also provide after hour or on call support as needed or assigned. The incumbent performs moderately to complex job duties. Reports status of work activity on a regular basis or as requested; elevates matters of importance to senior team or leadership. Compensation Range: Commensurate with experience Department Website:
https://security.uci.edu/ Required: Preferred: Job Opening ID: 34053Reports To: IAM SupervisorWorking Title: IAM Tier 2 Support AnalystDepartment: IT SecurityBargaining Unit: 99FLSA: ExemptPayroll Job Code: 007309Job Location: UCI Campus- IrvinePercent of Time: 100%Work Schedule: 8-5, M-FEmployee Class: ContractJob Opening ID: 34053Reports To: IAM SupervisorWorking Title: IAM Tier 2 Support AnalystDepartment: IT SecurityBargaining Unit: 99FLSA: ExemptPayroll Job Code: 007309Job Location: UCI Campus- IrvinePercent of Time: 100%Work Schedule: 8-5, M-FEmployee Class: Contract Conditions of Employment
The University of California, Irvine (UCI) seeks to provide a safe and healthy environment for the entire UCI community. As part of this commitment, all applicants who accept an offer of employment must comply with the following conditions of employment:Background Check and Live ScanLegal Right to work in the United StatesVaccination PoliciesSmoking and Tobacco PolicyDrug Free EnvironmentThe following additional conditions may apply, some of which are dependent upon business unit or job specific requirements.California Child Abuse and Neglect Reporting ActE-VerifyPre-Placement Health EvaluationDetails of each policy may be reviewed by visiting the following page - https://hr.uci.edu/new-hire/conditions-of-employment.php
Closing Statement
The University of California, Irvine is an Equal Opportunity/Affirmative Action Employer advancing inclusive excellence. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, protected veteran status, or other protected categories covered by the UC nondiscrimination policy.
We are committed to attracting and retaining a diverse workforce along with honoring unique experiences, perspectives, and identities. Together, our community strives to create and maintain working and learning environments that are inclusive, equitable, and welcoming.
UCI provides reasonable accommodations for applicants with disabilities upon request. For more information, please contact Human Resources at (949) 824-0500 or eec@uci.edu #OIT
To apply, visit https://careersucirvine.ttcportals.com/jobs/9799021-iam-tier-2-support-analyst
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Organization
Founded in 1965, UC Irvine combines the strengths of a major research university with the bounty of an incomparable Southern California location. Over five remarkable decades, UCI has become internationally recognized for efforts that are improving lives through research and discovery, fostering excellence in scholarship and teaching, and engaging and enriching the community.
With more than 33,000 students, 1,200 faculty members and 10,000 staff, UCI is among the fastest-growing campuses in the University of California system. Increasingly a first-choice campus for students, UCI ranks among the top U.S. universities in the number of undergraduate applications and continues to admit freshmen with highly competitive academic profiles. Orange County’s second-largest employer, UCI generates an annual economic impact on the county of $5 billion.
UCI is a center for quality education that honors classic instruction while incorporating the best new scholarship. U.S. News & World Report consistently ranks UCI among the nation’s best universities. Achievements in the sciences, social sciences, social ecology, arts, humanities, medicine and business also have garnered numerous national rankings for UCI’s schools, departments and programs. Three UCI researchers have won Nobel Prizes – most recently Irwin Rose, in chemistry, in 2004.
Interdisciplinary research, a UCI hallmark, is evident in the California Institute for Telecommunications and Information Technology, or Calit2, Newkirk Center for Science and Society, Center for the Study of Democracy, Institute of Transportation Studies, Institute for Genomics and Bioinformatics, and innovative instructional programs in biomedical engineering, international studies, global cultures, arts and technology, and other collaborations.
The university is dedicated to excellence through diversity and to the goal of reflecting equity and inclusion in our faculty, staff and student populations. Faculty and staff diversity affinity groups foster cross-departmental social interaction, professional networking, cultural competencies, recruiting and mentoring.
Committed to the Community
UCI reaches beyond the classroom and laboratory to help solve societal issues and support human development. In the health sciences, UCI is noted for its research on cancer, the neurosciences and the genetic underpinnings of disease. UCI Medical Center, Orange County’s only university hospital and Level I trauma center, has been ranked among the nation’s best hospitals by U.S. News & World Report for 16 consecutive years.
A major intellectual and cultural center, UCI engages the community through public activities and events. Speakers on campus, for example, have included Nobel Peace Prize winners His Holiness the XIV Dalai Lama, former Soviet leader Mikhail Gorbachev and Iranian human rights activist Shirin Ebadi, all of whom also received the UCI Citizen Peacebuilding Award for their efforts toward world peace.
The university is also addressing the needs of the community and growing world population in an environmentally sustainable way. From the development of new and reliable processes for electricity and alternative fuels to critical water and waste management solutions, UCI consistently tops the list in Sierra magazine’s “Coolest Schools” report, its annual sustainability ranking of U.S. colleges and universities.
A hub for innovation and entrepreneurship, the university collaborates with the community on many strategic partnerships such as UCI Applied Innovation , a center which brings campus-based discoveries together with Orange County’s vibrant business sector to support job creation and economic growth. Development also continues on the 185-acre University Research Park adjacent to campus, where R&D companies enjoy collaborative opportunities in medical research, biotechnology, engineering, computer science and business.
UCI is benefiting the community and the world in countless ways through its scholarly, scientific, creative and economic contributions. On its way to becoming a flagship UC campus and one of the nation’s very best universities, UCI has embarked on a strategic plan that will ensure the campus continues to inspire excellence as it fulfills its research, teaching and public service missions in the decades ahead.
- Website
- http://www.uci.edu/
- Telephone
- 949-824-5011
- Location
-
University of California, Irvine
Irvine
CA
92697
US
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