Financial Aid Program Coordinator

Job Details

Job Title

Financial Aid Program Coordinator

Agency

Texas A&M University - San Antonio

Department

Enrollment Management

Proposed Minimum Salary

Commensurate

Job Location

San Antonio, Texas

Job Type

Staff

Job Description

Under supervision from the Associate Director, this position manages daily technology-related functions, including electronic reporting to government agencies and other external organizations on a routine basis, as well as serving as a data and award entry specialist and acting as the lead for internal controls for SAP and quality assurance. This position provides critical support through consultation, data analysis, data maintenance and information systems process development. This position will ensure the compliance of current and new procedures and/or processes are followed and adhered to in regard to federal, state, and institutional policies while making financial aid for students readily attainable.

This position normally works Monday-Friday; 8 a.m. - 5 p.m. May work beyond normal office hours to include evenings, weekends, and peak time periods.

Responsibilities:

  • Understand, interpret, and effectively communicate details of current federal, state and institutional policies, procedures and regulations pertaining to financial aid, student employment, and scholarships.

  • Attains and maintains knowledge of major programs and establishes administrative procedures to ensure the proper processing and documentation of awards in accordance with federal and state laws, regulations, and university policies.

  • Reviews financial aid awards to assure accuracy, completeness, and that the awards are in compliance with institutional and governmental guidelines. Verifies student financial aid eligibility, enrollment, and academic status using Banner.

  • Assists the associate director in revising and/or approving the awarding of financial aid through the specific controls of program policy and guidelines. Makes adjustments if necessary for compliance issues and submits the corrections as appropriate.

  • Assists associate directors with internal audit controls.

  • Performs daily technology-related functions; including electronic data reporting to/from various external organizations such as daily electronic transmissions via EdConnect to such entities as the Department of Education and student loan organizations., as well as serving as a data and award entry specialist.

  • Maintains a current understanding of the COD system, NSLDS, EdConnect, and ELM.

  • Assist in maintaining current federal, state, and student loan organizations’ software through regular upgrades, and the effective use of the same.

  • Assists with the creation of queries to extract data from the Banner Financial Aid Module for the use analyzing financial aid, updating student financial aid corrections, updates and general college use.

  • Supports the office through development and maintenance of Cognos reports.

  • Compile financial aid statistics and management reports, including preparation & distribution of weekly processing data. Compiles data for institutional, fiscal, federal, and state reports on student aid as needed for reporting to outside agencies, other departments or internally.

  • Provide data to support financial aid research and reporting requirements related to current regulatory, legislative, and policy issues and/or for data needs related to survey completion and development of reports.

  • Assists the Associate Director to monitor and plan for any required system upgrades of the Banner financial aid module; inclusive of projects related to financial aid or any defect patches or other communications found on the Ellucian listserve to ensure the efficient delivery of financial aid.

  • Monitors IFAP, Dear Colleague Letters, Electronic Announcements and THECB updates and keeps Associate Director abreast of coming changes; provides feedback and insight on changes and how it will affect work procedures.

  • Assists the Associate Director to maintain and enhance the Banner financial aid self-service module.

  • Function as the back-up to the Associate Director as the departmental Banner Financial Aid system technical specialist.

  • Supervises designated work study student to ensure the proper support is provided to the compliance and systems team.

  • Appropriately process all paperwork and electronic data related to students’ financial aid applications and awards and entering award data provided by the various A&M-SA academic units.

  • Maintain system for production of student communication, including notifications of “comment codes” needing resolution, SAP notifications, award and denial letters.

  • Helps to troubleshoots, researches, and proposes solutions for any financial aid systems issues that are reported before escalating to university information technology (if necessary).

  • Investigates and proposes enhancements to the Financial Aid delivery process.

  • Assists the associate director with external and internal audit preparation (e.g. A-133, A&M System) and audits files to identify/resolve issues.

  • Conducts an audit of verification files for quality control.

  • Develops goals and administrative procedures to improve service to students while remaining consistent with program guidelines, departmental goals, and university objectives.

  • Assists with creating and maintaining of the financial aid operations calendar, in particular specifying those dates and changes that are attributable to the functional responsibilities of the position.

  • Assists with overseeing annual updates of SOPs for the Office of Financial Aid and the development of policy and procedures related to functional responsibilities.

  • Participate on committees such as Audit, Forms, PPM/SOP, Technology, Testing, Training/Professional Development, SAP, and Social/Retreat in the Office of Financial Aid and Scholarships.

  • Acts as the lead for internal controls for SAP and quality assurance.

  • Assists the Associate Director with the quality assurance of the return of funds process for official and unofficial withdrawals.

  • Assists with monitoring the over-award resolution process. Resolves over-award problems within Banner based on the student receiving additional resources (scholarships and outside resources) after processing of initial award package.

  • Assists in training staff on updates and compliance issues in relation to their functional job responsibilities which include SAP, Return of IV Funds, Verification, Banner and CampusLogic StudentForms functionality

  • When needed, assists with on campus event and seminars for students (high school, prospective, admitted, and current). Events include but are not limited to Jaguar Day and Paying for College. May work at resource tables as requested by a group from A&M-SA, prospective student groups and others.

  • Assists with student inquiries during peak periods and/or absence of staff.

  • Assists in developing and revising financial aid consumer information materials.

  • Assists Associate Director with the annual updates for Banner patches, testing, and tracking statuses.

  • Participates in the-review, revision, and interpretation of complex rules, regulations, procedures and policies· relating to general financial aid, scholarships,

  • When needed, assists with on campus event and seminars for students (high school, prospective, admitted, and current). Events include but are not limited to Jaguar Day and Paying for College. May work at resource tables as requested by a group from A&M-SA, prospective student groups and others.

  • Assists with student inquiries during peak periods and/or absence of staff.

  • Assists in developing and revising financial aid consumer information materials.

  • Assists Associate Director with the annual updates for Banner patches, testing, and tracking statuses.

  • Participates in the-review, revision, and interpretation of complex rules, regulations, procedures and policies· relating to general financial aid, scholarships, and , and team specialty area(s).

  • Develops effective working relationships with appropriate personnel in administrative/academic support offices (e.g., Admissions, Registrar’s Office, Student Business Services, etc.)

  • Maintains punctual attendance in accordance with the defined office schedule, and/or as assigned, to facilitate excellent customer service and accurate and timely completion of all components of financial aid administration, e.g., verification, awarding, loan certification, etc.

  • Completes assigned goals, tasks, and projects in an accurate and timely manner.

  • Coordinates and oversees the records management of student aid documents via the document imaging efforts and processes. Ensures verifying, indexing, imaging, creating new folders, PDF conversions and troubleshooting. Ensures proper disposal of records according to the law.

This represents the major duties, responsibilities, and authorities of this job, and is not intended to be a complete list of all tasks and functions. Other duties may be assigned.

Education and Experience:

  • Bachelor's degree

  • Two years of related experience.

Knowledge, Skills and Abilities:

  • Proficient with common software applications (e.g. Microsoft Word, Excel, PowerPoint)and spreadsheet applications.

  • Knowledge of financial aid counseling, verification, rules and regulations. Knowledge of financial aid systems such as Banner.

  • Demonstrated ease of learning new software and computer technology.

  • Ability to multitask and work cooperatively with others, both internal and external constituents.

  • Oral and written communication skills.

  • Self -starter, exercising initiative.

  • Detail and goal oriented. Ability to organize.

  • Demonstrated ability to collect and analyze data and to use independent judgment where appropriate.

  • Customer services skills.

  • Ability to work individually or as a team.

  • Ability to relate well with a diverse student population.

Application Instructions:

Please make sure to provide the following documents:

  • Application

  • Cover Letter to include two professional references

  • Resume

For detailed instructions on how to apply for any position on our website, please use the following link:

http://www.tamusa.edu/humanresources/job-opportunities/index.html

Summary of Employee Benefits:

https://www.tamusa.edu/humanresources/documents/summary-of-employees-benefits.pdf

Please ensure that all required documents are uploaded prior to submitting the application. Once application is submitted, no changes or revisions can be made. If you have issues with adding documents with your application, please contact HR at 210-784-2058.

In compliance with ADA, if accommodations are needed for the application process, please contact HR at (210) 784-2058.

    All positions are security-sensitive. Applicants are subject to a criminal history investigation, and employment is contingent upon the institution’s verification of credentials and/or other information required by the institution’s procedures, including the completion of the criminal history check.

    Equal Opportunity/Affirmative Action/Veterans/Disability Employer committed to diversity.

    Organization

    TAMUSA pic1Texas A&M University-San Antonio (A&M-SA) is a contemporary university that reflects the diverse and heritage-rich community it serves. Founded as the first upper-division institution of higher education in South San Antonio in 2009, A&M-SA today is a comprehensive four-year university offering high-quality, affordable education.

    From fall 2008 to fall 2017, enrollment has grown 340 percent. The University currently serves nearly 6,500 students and has graduated more than 8,000 alumni. The student body is 60 percent female and 72 percent Hispanic. Approximately 77 percent of students are the first in their family to attend college.

    TAMUSA pic3Since becoming president of A&M-SA in 2015, Dr. Cynthia Teniente-Matson has forged an audacious strategic plan for the University to fulfill its mission and bring to life its core values while achieving several important goals, including becoming a national model for student and academic success.

    Through the University’s 26 undergraduate degrees and 13 graduate degrees, students can pursue a wide variety of in-demand fields, such as education, business, information technology and cyber security, criminology and biology. A&M-SA equips students with the knowledge, marketable skills and high-impact educational experiences that prepare them for rewarding careers, responsible global citizenship and lifelong learning.

    With unprecedented enrollment growth, small classes, flexible schedules and in-demand degrees, A&M-SA is making the dream of higher education a reality for students in the San Antonio community and beyond.TAMUSA pic2

    Fast Facts:

    • A&M-SA offers the lowest undergraduate tuition among four-year universities in San Antonio: $8,216 average cost per year (tuition and fees for spring and fall semesters for 15 credit hours/semester)
    • A&M-SA is a Military EmbracingTM university; 1 in 6 of our students is military connected (veterans, active-duty, spouses or dependents)
    • The National Security Agency (NSA) designated A&M-SA as a National Center for Academic Excellence in Cyber Defense Education (CAE-CDE) through the year 2022. This prestigious designation puts the University among a select group of institutions nationwide meeting rigorous federal standards.
    • 20:1 student to teacher ratio

    Accreditation

    Texas A&M University-San Antonio (A&M-SA) is accredited by the Southern Association of Colleges and Schools Commission on Colleges to award baccalaureate and master’s degrees. Contact the Commission on Colleges at 1866 Southern Lane, Decatur, Georgia 30033-4097, call 404-679-4500 or visit http://www.sacscoc.org for questions about the accreditation of A&M-SA.

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