Job no: 515271
Work type: Staff
Location: Dominguez Hills
Categories: Unit 9 - CSUEU - Technical Support Services, Probationary, Full Time, Information Systems & Technology

Position Information

This is a full-time, permanent (probationary) position.

This position may require the incumbent to be on-call 24/7 to assist with systems maintenance and/or resolving emergency or urgent issues. The incumbent is required to maintain contact with their campus outside of their normal working hours on a regular basis per the applicable Collective Bargaining Agreement requirements. Remote contact shall include telephone, cell phone, wireless data access device, remote monitoring of any hardware or software device, and/or electronic mail notification regarding the status of a campus system.

Conditions of Employment

Satisfactory completion of a background check (including a criminal records check) is required for employment. CSU will make a conditional offer of employment, which may be rescinded if the background check reveals disqualifying information, and/or it is discovered that the candidate knowingly withheld or falsified information. Failure to satisfactorily complete the background check may affect the continued employment of a current CSU employee who was conditionally offered the position.

The California State University (CSU) is committed to safeguarding the health and well-being of our students, faculty, staff, administrators, and the communities we serve, as well as maintaining higher education access and attainment for our students, as such, we embrace a comprehensive strategy designed to reduce the likelihood of transmission of the COVID-19 virus. The CSU requires faculty, staff, and students who are accessing campus facilities to be immunized against COVID-19 or declare a medical or religious exemption if eligible. Any candidate advanced in a currently open search process should be prepared to comply with this requirement. The systemwide policy can be found at CSU Vaccination Policy. Questions about the COVID-19 Vaccination Policy may be sent to hrm@csudh.edu.

Application Deadline & Salary Information

The application review date is extended to Wednesday, July 20, 2022, and the position will remain open until filled.

The salary range for this classification is $4,372 - $10,792 monthly.

Major Duties

Under the general direction of the Sr. Director, Infrastructure Services, the incumbent supports the activities of the campus Network Control Center; establishes processes, and procedures, and creates related documentation; plans, designs, and installs LAN/WAN/VOIP networks. The incumbent serves as the system administrator for Alcatel Lucent Switches, routers, Palo Alto Firewalls, wireless access points, Aruba wireless network systems, and Campus VOIP systems; monitors network performance and prepares reports, troubleshoots network performance as needed. Support includes responding to helpdesk tickets related to enabling/disabling switch ports, and troubleshooting general network wired/wireless problems. Other duties include but are not limited to maintaining an inventory of network assets, up-to-date cut sheets, and staying current with network and data communication technology and trends.

Qualifications

Required Education and Experience:

Bachelor's degree in computer science, engineering, industrial technology, telecommunications, or a related technical field, or equivalent training and experience and a minimum of 4 years of experience in enterprise network design, troubleshooting, installation, and support.

Required Knowledge, Skills, and Abilities:

- Expertise in overseeing a large and diverse university network.
- Operational knowledge of Cisco, Alcatel-Lucent hardware and software, Unix operating systems
- Hands-on experience with Juniper and Palo Alto network firewall, Aruba network wireless products, and Mitel network voice systems.
- General principles of local and wide area networks, network topologies, network troubleshooting, security, and management
- Analyze problems, provide appropriate recommendations, and adopt an effective course of action.
- Ability to analyze logs, and system events, and monitor security alerts.
- Complete projects in a timely manner by established deadlines, plan, organize, and handle tasks and projects concurrently
- Work effectively and cooperatively with others in both normal and pressure situations.
- Skilled technical troubleshooter, must be able to analyze and solve complex problems.
- Operational knowledge of and experience with fundamental and core network concepts ( e.g. TCP/IP, NTP, DNS, Ethernet, IP addressing, LAN vs WAN, Cloud computing, ARP, Subnetting, Default gateway, and the use of other protocols)
- Familiar with more advanced network concepts (e.g. LDAP, VPN, Network Firewalls, IDs, IPS, SIEM, Cloud network and security, ACL’s and OSI Model.
- Ability to exercise excellent customer service and establish client relationships
- Writing clear, concise documentation

Preferred Qualifications:

Preferred Education: Undergraduate degree in Computer Science or information technology-related field; additional training appropriate to network services, such as CISCO, UNIX, and network management software certification and training.

A minimum of 5 years of experience installing, supporting, and maintaining networking, wireless, firewall, routers, switches, and other networking devices; active certifications supporting CCNA Routing and Switching, Cisco CCNA Security, Comp TIA Security+, Comp TIA Network+, and Comp TIA A+.

• Experience working in an academic environment
• Experience in project management experience
• Experience and proficiency with Alcatel Lucent devices
• Experience and proficiency with supporting VOiP systems
• Experience with every aspect of supporting Telecommunications Rooms ranging from fire-rated plywood, to data racks and cabinets, to the equipment in the racks and cabinets
• Hands-on experience with CISCO/Alcatel Lucent products and network management software; successfully implemented and installed entire network architecture

Certification: CCNA (Cisco Certified Network Associate)

Responsibilities

40% Supports IT Infrastructure, Performs day-to-day operations on the campus network in support of Information Technology Network Services. Responsible for architectural design, implementation, support, and engineering of all wireless backbone and voice systems; configuration, analysis, monitoring, and support of the campus-wide/local area network. Participate in the development and architecture of infrastructure cabling systems for the campus environment from the wiring closet to the work area. Work on helpdesk tickets as assigned related but not limited to network port enable/disable, patch data jacks, wireless client configuration, assigning IP addresses/dns host-names, troubleshoot various network related issues (wired/wireless) and VOIP support. Maintain and analyze results from campus Firewall, intrusion detection systems, intrusion prevention systems, network mapping software, and other available enterprise tools. Apply patches to campus switches and firewalls. Provide timely and courteous resolution of problems associated with network services (Internet access and network connectivity), create written operations procedures, and related network documentation.

25% Project Support. Perform tasks supporting campus-wide network projects, such as network infrastructure upgrades, and VOIP upgrades. Work as an effective project team member, and assist with coordinating projects with customers, vendors, and CSUDH technical personnel. Participate in CSU system-wide network technology group meetings and planning/discussion groups, as needed or assigned.

20% Direct Technical Support. Serve as an administrator for Alcatel-Lucent switches, Palo Alto firewalls, Aruba wireless access points, Aruba wireless network controllers network management servers and software, Voice over IP system, and campus DHCP/DNS servers. Actively engage and work with campus facilities and vendors in the installation and maintenance of fiber optic cabling in campus buildings, responsible for the coordination of network modifications and network addresses; and ensure all changes are consistent with campus network policy. Maintain familiarity with advances in network technologies and network applications.

10% Operations Support: Monitor and maintain backups, UPS, and other system support hardware. Maintain documentation for procedures, logs, and equipment, Working with IT staff to inventory hardware for security and documentation. Attend various training when assigned.

5% Other duties as assigned

Closing Statement

California State University, Dominguez Hills, is strongly committed to achieving excellence through a diverse workforce.

California State University Dominguez Hills is an Affirmative Action/Equal Opportunity Employer. We consider qualified applicants for employment without regard to race, religion, color, national origin, ancestry, age, sex, gender, gender identity, gender expression, sexual orientation, genetic information, medical condition, disability, marital status, or protected veteran status. For more information or definition of these terms, please visit:

https://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf

https://www.dol.gov/ofccp/regs/compliance/posters/pdf/OFCCP_EEO_Supplement_Final_JRF_QA_508c.pdf

Individuals with disabilities requesting accommodations under the Americans with Disabilities Act (ADA) may call the Human Resources Office at (310) 243-3771.

Clery Act crime statistics for CSUDH are available at https://www.csudh.edu/dhpd/clery/crime-stats/ , or by calling University Police at (310) 243-3639. Upon appointment, all candidates must furnish proof of eligibility to work in the U.S.

The California State University is Smoke and Tobacco Free. Smoking, Vaping and other Tobacco use are Not Permitted anywhere on University property. Education Code 42356, CCR Title 5, Article 9

Advertised: 03 Jun 2022 Pacific Daylight Time
Applications close: Open until filled