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Administrative Assistant - Medical

University of Colorado Colorado Springs
Colorado Springs, CO

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Envision yourself in a collaborative, inclusive, and innovative work environment that has a deep commitment to position our graduates for success in their professional and personal lives. Visualize applying your energy and skills for an organization that respects and cares about its employees enough to offer some of the best benefits of the industry while encouraging every team member to grow, collaborate, and provide input on how to consistently make the workplace a place people love to work. Imagine working at a college that welcomes everyone — students, faculty, staff, and community members — regardless of their backgrounds, beliefs, or traditions. If what was just described is what you look for in a workplace, welcome to the University of Colorado Colorado Springs (UCCS)!


The Helen and Arthur E. Johnson Beth-El College of Nursing and Health Sciences at the University of Colorado Colorado Springs invites applications for an Administrative Assistant in the Primary Care Clinic, located in the Lane Center. The Medical Assistant position will assist the clinic manager, providers, and staff with clinic medical administrative activities. This position is also responsible for front office functions in the absence of the clinic patient services representative.

The Helen and Arthur E Johnson Beth-El College of Nursing and Health Sciences at the University of Colorado Colorado Springs (UCCS) is a distinguished and innovative college providing excellence in education, scholarship, and practice in the health professions. The college currently serves ~1,400 students (80% undergraduate and 20% graduate) through its programs in the Department of Nursing, the Department of Health Sciences, and the Department of Human Physiology and Nutrition.


Who We Are:

The University of Colorado Colorado Springs (UCCS) is one of four campuses in the University of Colorado system and is home to over 9,000 undergraduate and 1,800 graduate students. UCCS offers 53 undergraduate degree programs, 24 graduate degree programs, and 8 doctoral programs. UCCS is also home to the world’s only Bachelor of InnovationTM program, which allows our graduates to master multi-disciplinary skills and graduate ready to create real change in the world. UCCS was recently classified as a “High Research Activity” university by the Carnegie Foundation and takes pride in being the only higher education institution in southern Colorado that explicitly includes research as part of its mission. We have a strong focus in fueling student success by creating, using, and maintaining a multitude of offices – First Year Experience, Excel Centers, Academic Advising, and the Career Center just to name a few. Overall, UCCS is constantly focused of preparing our students to have success in the future, and we understand that every single employee on our campus has a significant effect on that focus.

The city, which was recently ranked as the number two Best Places to Live by U.S. News & World Report in 2022, known as Olympic City USA, rests at the base of Pikes Peak, the inspiration for the song “America the Beautiful” and a must-see for residents and visitors alike. The 14,115 foot summit is just one of dozens of area attractions, including scenic trains, museums, parks, a zoo and more. With a mild climate and 247 days of sunshine each year, the Springs boasts some of the state’s best recreation opportunities.

Job Duties:

The duties and responsibilities of the position include, but are not limited to:

Completes administrative tasks to support the clinic manager, providers, and staff.Communicates with insurance brokers, third-party administrators, and insurance carriers as questions and issues arise.Acts as the referral coordinator for the clinic, processing incoming and outgoing referrals.Communicates with patients and provides responsive customer service.Helps to maintain and verify patient demographic information in the medical record.Assists with scheduling patients when appropriate.Follows billing and collections procedures for the clinic.Provides medical records and other pertinent information to our internal and external customers as authorized and needed. Follows release of information guidelines according to policy and HIPAA guidelines. Maintains control of medical records through established policies.Assists the clinic manager, providers, and staff in creating processes and procedures to improve patient care and enhance operational effectiveness.Assists clinic manager, providers, and staff to troubleshoot EMR issues.Assists the clinic patient services representative when needed to complete clinic front desk operations.Other duties as assigned.Job Competencies:

To be successful in this position, the employee will need the following:

Excellent organization, customer service, and communication skillsAbility to collaborate with all types of organizations and people

Ability to create Word, Excel, and other documents using Microsoft Office.

Ability to work independently

Takes the initiative, responding flexibly to changing situations.

Able to remain calm in crisis/emergency situations

Complies with all applicable patient privacy requirements and maintains patient confidentiality at all times

This position has been determined to be exempt from the overtime provisions of the Fair Labor Standards Act (FLSA).

What We Offer

Salary Range: Generally starting at $35,448 - $42,936.

The salary of the finalist(s) selected for this role will be set based on a variety of factors, including but not limited to, internal equity, experience, education, specialty and training.

The University of Colorado Colorado Springs offers excellent benefits, some of which include:

  • Medical insurance, with the lowest cost option being $0 to the employee

  • Dental, Vision, Life and Disability insurance

  • Generous paid vacation and sick time accruals (14.67 hours of vacation and 10 hours of sick accrued per month, prorated if part-time)

  • Mandatory retirement plans. Employees contribute 5% of their annual compensation. CU doubles that and contributes 10%

  • Tuition Assistant Benefit available to you or a dependent

  • Paid Parental Leave after 12 months of employment

  • Off Campus Housing Resources 

  • Tentative Search Timeline:

  • Complete applications received by 11:59 PM Mountain Time on Sunday, June 20, 2022 will receive full consideration.

  • The potential dates for interviews with the search committee will be the week of June 20, 2022.

  • The potential dates for interviews with the supervisor and hiring authority on campus will be the week of June 27, 2022.

  • The potential employee start date is July 15, 2022.

  • The University of Colorado is committed to providing a safe and productive learning, living, and working community. To assist in achieving this goal, we conduct background investigations for all prospective applicants being considered for employment. Background investigations include a criminal history record check and a sex-offender check, and when appropriate, a financial and/or motor vehicle history check.

    UCCS is an equal opportunity and affirmative action employer. In compliance with applicable laws and in furtherance of its commitment to fostering an environment that welcomes and embraces diversity, the University of Colorado does not discriminate on the basis of race, color, creed, religion, national origin, gender, disability, age, veteran status, sexual orientation, gender identity or expression, genetic information, political affiliation or political philosophy in its programs or activities, including employment, admissions, and educational programs. Alternative formats of this ad can be provided upon request for individuals with disabilities by contacting the Office of Human Resources at (719) 255-3372.

    To perform this job successfully, an individual must be able to perform each of the established essential functions and meet the physical and environment demands described satisfactorily. The requirements listed are representative of the knowledge, skill, ability, physical and environmental conditions required of the employee on the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions, physical and environmental demands.

    Applicants with disabilities: If you have a mental or physical impairment, which limits one of your major life activities (e.g. walking, hearing, seeing, speaking, breathing, or learning) and require special accommodations for testing or interviewing, it is your responsibility to notify the office scheduling the interview or test at least 3 working days before the interview or test date. If you need special accommodations at the work site, you must notify the appointing authority or Human Resources.

    The Immigration Reform and Control Act requires that verification of employment eligibility be documented for all new employees by the end of the third day of work.

    Minimum Qualifications:

    Applicants must meet minimum qualifications at the time of hire.

      High school Diploma or GEDTwo years of experience in an administrative role in a medical setting
    Preferred Qualifications:

    Bachelor’s Degree in Business or another related field

    1 year of experience with billing, coding, and financial transactions in a medical setting

    1 year of experience with eClinical Works EMR

    Physical Requirements:

    While performing the duties of this job, the employee is frequently required to sit. Employee is occasionally required to move. Tasks may involve using a computer screen continuously for long periods of time, hearing within normal range. The employee must occasionally lift and/or move up to 20 pounds.

    Job Category: Administrative Support and Related
    Primary Location: Colorado Springs
    Schedule: Full-time
    Posting Date: Jun 2, 2022
    Unposting Date: Ongoing
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