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Academic Advisor for Communication, Languages, and Cultures

Fayetteville State University
Fayetteville, NC
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Job Details

Position Title::

Academic Advisor for Communication, Languages, and Cultures

Position Number::


Full-time or Part-time::

Full Time


Bronco One Stop

Posting Number::



EHRA (Non-Faculty)

Job Category::


Hiring Range::

Commensurate with Education and Experience

Minimum salary::

Commensurate with Education and Experience

Maximum salary::

Commensurate with Education and Experience

Overall Position Competency::

Flat Rate

Description of primary duties and responsibilities::

Primary Purpose of the Organizational Unit:

The Bronco One Stop is a centralized space for students to access standard student services to strengthen their ability to navigate Fayetteville State University. The goal of Bronco One Stop is to enhance the student experience with the application process, academic records, financial aid, making payments, speaking with an advisor to register for classes, gaining assistance with degree planning, receiving academic support, and navigating university resources.

Fayetteville State University Advising Center’s mission is to promote student success by empowering students to achieve their academic and career aspirations. The Advising Center delivers high-quality services by providing support with educational planning, course selection, resource awareness, and success strategies.
Primary Purpose of the Position:

The primary purpose of this position is to assist teacher education students, with advising, registration, and enrollment needs of Fayetteville State University students to increase retention and graduation rates.

Description of Work Continued::

The duties and responsibilities of the position include but are not limited to:

1. Serve as the initial point of contact for any student who declares their major within the advisor’s department.
2. Respond to inquiries from prospective students and majors via email, phone, in-person, or campus visitations.
3. Assist students with the declaration of major process, including providing advice to those who are unable to declare their major due to their GPA or other issues.
4. Process declarations of major, enter the appropriate information into Banner, including the assignment of a faculty mentor.
5. Review transcripts, certifications, or other official forms identifying approved academic credit and evaluate the course equivalencies for the university core curriculum and the degree program.
6. Develop an academic degree plan for each student which provides a clear path to earning a degree in their chosen major.
7. Create and maintain appropriate records for each student which contain all appropriate documents, recommendations, and follow-ups.
8. Provide ongoing academic advising for each student in the major, which includes:
a. Assisting the student with selecting their courses each semester and providing them with their Alternative PINS once they have been properly advised.
b. Completing appropriate student paperwork, such as requests for course waivers/substitutions, course overloads, permission to take courses at other institutions, course repeats, etc.
c. Monitoring the progress of majors toward graduation and intervening with majors to encourage registration, appropriate course selection, use of available academic support and other resources, timely application for graduation, etc.
d. Complete the process of clearing students for graduation.
9. Provide guidance to students experiencing academic difficulty or other problems
10. Create a success plan for each student with academic difficulty and monitor and document the progress of these students.
11. Act as a liaison between the departments and students, as well as other appropriate units within the university, such as Admissions, the Registrar, Catalog Officer, etc.
12. Attend all department meetings on a rotation schedule to provide information and support in the areas of academic advising, student concerns, and potential course scheduling, curriculum, or catalog issues.
13. Attend academic advisor meetings and report back to appropriate units.
14. Provide reports on majors, cohorts, and other advising or enrollment issues as requested.
15. Participate in programs designed to recruit and retain students and majors, such as the Fall Preview, Spring Open House, Majors Fair, and First Steps
16. Follow up with potential students and majors to encourage them to apply.
17. Develop departmental advising materials, such as curriculum guides and newsletters, as needed.
18. Engage in any other academic advising-related activities assigned by the Department Chair.

Minimum Education and Experience Requirements::

A Bachelor’s degree required. Prefer a degree in social sciences, counseling or related fields. A minimum of two years of advising, recruitment, counseling, coaching or tutoring experience. Two years of proven experience working with adult learners preferred.

Must be able to relate to low-income/potential first generation students; ability to follow directions to implement evidence-based program; excellent organizational skills to document services accurately and meet deadlines; effective interpersonal and oral communication skills; and an interest in working with adult learners.

Knowledge skills and abilities::

· Knowledgeable in Microsoft Office products (Word, PowerPoint, and Excel).· Knowledge of Banner software· Excellent interpersonal and customer service skills· Ability to manage a wide variety of records, files, and reports.· Must have personal and professional attributes to include punctuality, diligence, commitment, integrity, teamwork, and confidentiality.· Knowledge of advising and counseling techniques, and knowledge of the requirements for the diverse majors within the COE.· Ability to serve students through virtual advising, walk-in advising, workshops and other programming methods that best meet the needs of students.· Ability to work occasionally after 5:00pm and on weekends (especially during peak times).

Open Until Filled::


Additional Information for Applicants:

All new employees are required to have listed credentials/degrees verified prior to employment. Transcripts should be provided for all earned degrees and/or the degree which is being used to satisfy credential/qualification requirements. Transcript requests are the responsibility of the candidate.

EEO Statement::

This position is subject to the successful completion of an employment background check. An employment background check includes a criminal background check, employment verification, reference checks, license verification (if applicable), academic verification and credit history check (if applicable).

Fayetteville State University is committed to equality of educational opportunity and employment and does not discriminate against applicants, students, or employees based on race, color, national origin, religion, sex, gender identity, sexual orientation, age, disability, genetic information or veteran status. Moreover, Fayetteville State University values diversity and actively seeks to recruit talented students, faculty, and staff from diverse backgrounds.

Veteran's Statement:

Fayetteville State University is a VEVRAA Federal Contractor and seeks priority referrals of protected veterans for our openings.

Quick Link:


Working at Fayetteville State University

Fayetteville State University (FSU) is a member of the prestigious University of North Carolina System. Situated in southeastern North Carolina, FSU prides itself in being in one of the most diverse cities in the country and neighbor to one of the nation’s largest military installations – Fort Bragg.

FSU has a rich history that serves as genesis for its current status as a leading institution of higher learning. A year after the Civil War ended, the Phillips School provided primary education to Fayetteville’s black citizens, and the Sumner School provided intermediate education for this population. The two schools were consolidated in 1869 and dedicated in April of that year as the Howard School, in honor of the Freedman’s Bureau chief General O.O. Howard. Seven prominent African-American men pooled $136 to purchase two lots for the first building that housed the Howard School. Robert Harris was named the first principal of the Howard School.

In 1877, the Howard School became not just the first public normal school for African Americans in North Carolina but also the first state-sponsored institution for the education of African-American teachers in the South. It was renamed the State Colored Normal School in Fayetteville that year, Fayetteville State Teachers College in 1939, Fayetteville State College in 1963, and Fayetteville State University in 1969.

While FSU’s roots are as a teacher education institution, it now offers nearly 70 degrees at the baccalaureate, masters and doctoral levels. Many of the programs are accredited by the top agencies. The university’s School of Business and Economics is endorsed by the Association to Advance Collegiate Schools of Business (AACSB). AACSB is one of the most prestigious and rigorous accrediting bodies for business programs in higher education. Currently, less than one-third of U.S. business programs and only 15% of the world's business programs have earned AACSB accreditation. Receipt of this distinguished accreditation provides evidence that FSU’s School of Business and Economics has established itself as a leader among business schools. Additionally, the Master of Business Administration program has been cited by U.S. News and World Report and The Princeton Review as one of the best graduate business school programs in the country. The Department of Criminal Justice is accredited by the Academy of Criminal Justice Sciences (ACJS). FSU’s criminal justice program is the only such program in North Carolina to hold ACJS certification.

FSU is rapidly becoming a center for research and technology. In spring 2010, the university, in conjunction with the University of North Carolina at Pembroke, cut the ribbon on the Southeastern North Carolina Regional Microanalytical and Imaging Center. The center is home to the electron microprobe, an advanced imaging tool that magnifies objects up to 300,000 times.

FSU is a partner in the community. The institution has formulated a strong relationship with the local municipality and with civic and social organizations in the area. The institution enjoys its partnership with its military neighbors. In the coming years, as a result of Base Realignment
and Closure (BRAC), Fort Bragg will be home to more than 50,000 soldiers and some of the nation’s top military brass. To address their educational needs, FSU has implemented a degree in intelligence studies with plans to offer more academic programs with the military in mind.

Students who come to FSU know they will be learning in a nurturing environment from some of the top scholars in their respective fields. As they matriculate, they know their degrees will prepare them to be 21st century global scholars, change agents, and contributing members of society.

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