The Student Success Coach reports to the Director of Advising and Coaching and supports students from the time of enrollment through the end of the students’ participation in the student success coaching program. The Student Success Coach assumes responsibility for executing an academic coaching strategy which encompasses providing one-on-one guidance to implementing a scaled set of interventions to enhance student success and increase the potential for each student to persist and graduate. The coach will be responsible for providing personalized support that aids students with their transition to college and the development and achievement of their academic and personal goals, developing an academic degree and success plan for each student, managing and tracking their progress, analyzing problems, developing solutions, and forecasting outcomes. Creates and maintains appropriate records and documentation for each student, collects and evaluates data including grades, tracks students' progress and performance, provides outreach and early interventions, and refers students for personal, educational, or career counseling. Reviews transcripts, certifications, or other official forms to identify approved academic credit and evaluates the course equivalencies for the curriculum and the degree program. Supports students in navigating their academic experience by assisting with proactive academic planning, creative problem solving, and timely connection to academic and non-academic resources. Communicates with students face-to-face, by phone, via email or Zoom, and other software to maintain contact and establish rapport. The Student Success Coach will coordinate and co-teach a cohort-specific student success seminar course and collaborate continuously with key offices on campus to connect students to resources across the University and within the community. Must comply with the Family Educational Rights and Privacy Act (FERPA) as well as with all university procedures and policies. Performs other duties as assigned within the scope of the position.
Bachelor’s degree in counseling, social work, education, or related area required with a minimum of one year work experience in a higher education setting, preferably in academic advising, counseling, or student affairs. Experience in leveraging passion and dedication for student success into measurable outcomes that improve the student overall college experience. Must be knowledgeable of best practices for student retention and success and prior work experience with underserved student populations. Ability to coach students, provide direction and guidance, build a trusting relationship, work independently and with colleagues in a team effort, maintain confidentiality and sensitivity to the needs of diverse populations, work in a fast-paced environment, respond well under pressure, and adapt to change required. Demonstrated ability to meet deadlines, handle and prioritize simultaneous work assignments, and exercise sound judgement required. Must possess exceptional listening, organizational, problem-solving, decision making, creativity, oral and written communication, and interpersonal relation skills. Must be able to develop and maintain databases and reports, analyze data, and use appropriate and accessible technologies to diversify delivery methods of coaching. Understanding of student development theory and current success coaching methodologies a plus. Must have a commitment to serve and help students to achieve academic success.