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Business Systems Analyst, Constituent Relationship Management (CRM)

Employer
MiraCosta College
Location
Oceanside

Job Details



Business Systems Analyst, Constituent Relationship Management (CRM)
MiraCosta College


For full details and to apply, go to https://jobs.miracosta.edu/postings/3033

Type of Assignment: Full Time
Assignment Category: Regular Position

Position Details:
One regular, exempt, full-time position, 40 hours per week, 12 months per year on the Oceanside campus. The work schedule will be 8:00 am to 5:00 pm, Monday through Friday, with up to 4 days of remote work possible per week after successful completion of the initial training period and at the discretion of the supervisor.The person selected for this position will be subject to assignment to any district facility during any hours of operation.

MiraCosta College believes that flexible work enables employees to achieve a more successful balance between work responsibilities and family life. The District offers the opportunity to telework (remote work) for certain positions, depending on the operational needs of the District and the provisions of the telework policy. Probationary and temporary employees are not eligible to telework unless approved by the appropriate vice president. No employee is guaranteed the right to telework. No employee shall be authorized to telework 100% of the time; regular, on-campus presence is expected for all District employees on a weekly basis.

IMPORTANT: MiraCosta College requires that all employees be fully vaccinated against COVID-19 in order to promote a safe and healthful workplace for employees and to promote the health and safety of our campus community. Unvaccinated employees are at greater risk of contracting and spreading COVID-19 within the workplace and to the college community that depends on college programs and services. As of August 23, 2021, all employees must submit proof of vaccination or request and receive approval for a medical or religious exemption prior to their start date. For more information, please visit https://www.miracosta.edu/covid/covid-vaccination-requirements.html

Salary Range: 28
Compensation: Starting at $80,527 – $84,949 per year, salary range 28, step 1 or 2, on the 2022-2023 classified salary schedule. Initial step placement will be determined based on directly-related experience, with annual salary step increases up to step 5. In addition, after five years of district service, employees earn a longevity stipend that increases over time.

Employees must make arrangements for the direct deposit of paychecks into the financial institution of their choice, via electronic fund transfer.

Benefits:
MiraCosta College offers an array of benefits to eligible employees:

  • The district pays 100% of the cost of medical, dental and vision insurance for eligible employees and dependents
  • $100,000 life insurance policy
  • Up to $250 of benefit credits per month to help pay for a variety of voluntary benefit options, such as supplemental life insurance, disability coverage, and health care/dependent care flexible spending accounts (FSA)
  • Vacation, sick leave, and up to 18 paid holidays
  • State pension system retirement benefits (CalPERS)
  • Free and confidential employee assistance program
  • Wellness Program
  • Participation in the District’s Early Retirement Program
  • Professional Development Opportunities
  • Tuition fee reimbursement
  • Childcare Facility (Oceanside Campus)


Position Term in Months: $Term

Application Procedure:
In order to be considered for this position, you must submit the following documents directly in the online system and finish applying and receive a confirmation number. The submission deadline for the first screening of applications is 11:59 pm on Tuesday, June 21, 2022.

1. Application on which you list all relevant experience.

2. A current resume or curriculum vitae summarizing your educational background and experience.

3. A cover letter addressed to the “Screening and Interview Committee” specifically describing how you meet the desirable qualifications and representative duties.

4. Transcripts of college coursework that provide evidence of meeting the minimum qualifications as stated in this job posting. Unofficial or legible photocopies are acceptable. If a degree(s) was earned, the transcripts must state that the degree was awarded. Any degree/coursework used to satisfy the minimum qualifications must be from a postsecondary institution accredited by an accreditation agency recognized by either the U.S. Department of Education or the Council on Postsecondary Accreditation.

If your degree(s) is from a college or university outside of the United States, you must submit a detailed evaluation from a professional evaluation agency. To view a list of agencies approved by the California Commission on Teacher Credentialing, go to https://www.ctc.ca.gov/docs/default-source/leaflets/cl635.pdf?sfvrsn=6. Transcripts or translations in English still require the evaluation to show the U.S. equivalence of your degree.

The screening and interview committee will review application materials for up to three to four weeks following the closing date. Applicants selected for interview will be contacted by phone; those not selected for interview will be notified by e-mail once interview candidates have been scheduled.

Offer of employment to the person selected for this position is contingent upon 1) proof of being fully vaccinated* for COVID-19 or requesting and receiving approval for a medical or religious exemption; 2) successful completion of a pre-placement physical exam at district expense; 3) submission of a current tuberculosis test clearance; 4) proof of eligibility to work in the United States; 5) fingerprint clearance; and 6) approval by the Board of Trustees.

*Individuals are considered fully vaccinated against COVID-19 two weeks or more after they have received the second dose in a 2-dose series (e.g. Pfizer-BioNTech or Moderna), or two weeks or more after they have received a single-dose vaccine (e.g., Johnson and Johnson [J&J/Janssen).

Retired STRS members are not eligible for this position.

Basic Function:
The Business Systems Analyst, Constituent Relationship Management (CRM) has general responsibility for the administration of the CRM system, including the configuration of new functionality, maintenance of existing functionality, and end-user support for issues and requests, in support of student recruitment, retention, and success. This position interfaces directly with internal stakeholders to perform complex analyses of business practices, processes, and workflows; assesses the needs and designs solutions to meet those needs utilizing the full features and capabilities of the CRM and related systems; collaborates with developers and other technical staff in AIS providing requirements and technical specifications for data integrations and custom development projects; and performs testing and validation to ensure compliance with specifications. This position also performs operational tasks such as adding or removing users, assigning security, adding custom fields, creating custom reports, and providing end-user training.

Distinguishing Characteristics:


Essential Duties & Responsibilities:
The duties listed below are intended only as illustrations of the various types of work that may be performed. The omission of specific statements of duties does not exclude them from the position if the work is similar, related or a logical assignment to this class.

1. Analyze business requirements, select effective solutions and coordinate with other Business Systems Analysts, Applications Developers and management teams to ensure system integrity and efficient and effective systems operations; work closely with users to define and analyze business and operational problems; perform a variety of advanced analytical, internal consulting and project leadership/oversight duties to enable multiple stakeholders in the district to achieve business, administrative and academic objectives efficiently and effectively.

2. Perform complex cross-departmental functional analyses including mapping, setup, system modeling, testing and troubleshooting of systems to recommend implementation practices; perform complex functional analyses of third-party computer applications, reporting func­tions, assessment, scanning and other testing; develop procedures and user manuals to maintain consistency of computer use throughout the district.

3. Act as liaison between business users in assigned departments and Academic Information Systems (AIS) technical staff in the development, implementation and enhancement of designated enterprise system modules; lead and facilitate the analysis of assigned area’s business processes, practices and work/data flows for improvements and to ensure effective operations using enterprise system processes; identify integration points between modules from a data flow, business process and applications perspective.

4. In cooperation with AIS, coordinate all assigned systems testing of module patches, fixes and updates in the test database to ensure proper functioning of the revised system and proper integration with remaining systems; participate in functional end-user testing and check system integrity and integration prior to release to the production environment.

5. Evaluate potential software solutions including off-the-shelf and open-source components and system architectures to ensure district business requirements are met; interact with vendors and attend vendor training as needed.

6. Analyze, test and model the results of system setup to determine appropriate functionality, performance, data integrity and third-party software interface connections; make recom­mendations for system changes/corrections as necessary.

7. Assist user teams with special projects such as system upgrades and system implementa­tions; evaluate requests for software enhancements; provide guidance to end users on application use and operating parameters; translate user expectations into technical speci­fications for enhancements and customizations; consult with other district staff on business process changes; research these changes for potential problems and develop and imple­ment solutions.

8. Provide training to end-users on the use of applications; meet with users to provide informa­tion on system changes and address questions or issues; instruct users on setup and exe­cution of specific processes; design and develop training materials; conduct or coordinate training sessions; evaluate training programs to ensure their effectiveness in meeting goals and objectives.

9. Using advanced reporting tools, analyze, design and write specialized queries and custom reports to generate required data and reports on a periodic or ad hoc basis.

10. Support of MIS/state/federal reporting requirements by assembling information, verifying accuracy, inputting and/or overseeing the input of information into various system databases and staying current with new requirements. If new requirements are needed, ensuring all technology is updated accordingly.

Other Duties:
1. Assist AIS technical staff with debugging SQR and SQL code and independently develop solution recommendations.

2. Participate in various project team activities, tasks and meetings.

3. May act as project lead for small to medium-sized projects.

4. Attend and participate in professional group meetings; stay abreast of new trends and innovations in the field of information systems.

5. Configure and maintain online curriculum management database/web application or other outside module sub-system as needed.

6. Perform related duties as assigned.

Knowledge Of:
1. Principles, practices and methods of business process and systems analysis, including business modeling using data and process flow diagrams.

2. System design theory, concepts and principles including data management and administra­tion and development concepts.

3. Methodologies for developing program and user documentation.

4. Methods and practices for conducting unit and system testing and creation of test cases.

5. Systems integration and business process reengineering concepts.

6. Project management tools and techniques.

7. Interrelationships of campus departments and their interrelated information systems.

8. Functionality of the district’s enterprise business system.

9. Practices and techniques of training and instruction, particularly as related to computer soft­ware and applications, and development of user training materials.

10. Personal computer hardware and software components.

11. Operational characteristics of various computer programs and software packages.

12. Safety policies and safe work practices applicable to the work.

13. Written and oral communication skills including correct English usage, grammar, spell­ing, punctuation, and vocabulary.

Ability To:
1. Learn quickly, understand and apply user business processes and requirements to consult effectively with managers and users.

2. Perform complex business process analyses and reach sound, logical conclusions regarding essential user needs and requirements.

3. Facilitate and lead user meetings, negotiate understanding and build consensus agree­ments.

4. Define the scope and objectives for initiatives and projects, estimate resource needs and track and manage tasks for implementation.

5. Work effectively and collaboratively in a team environment, either as a team member or team leader.

6. Identify information management issues and opportunities, analyze problems and alterna­tives and develop sound recommendations.

7. Read, interpret, explain and apply complex technical information on systems processes and interdependencies for technical and non-technical audiences.

8. Analyze software setups accurately and adopt effective courses of action.

9. Develop end-user manuals.

10. Communicate effectively, both orally and in writing.

11. Understand and follow written and oral instructions.

12. Operate a computer and standard business software.

13. Demonstrate sensitivity to and understanding of diverse academic, socioeconomic, cultural, ethnic, and disability issues.

14. Establish and maintain effective working relationships with all those encountered in the course of work.

15. Work confidentially with discretion.

Education & Experience:
Graduation from an accredited four-year college or university with a bachelor’s degree in busi­ness administration, management information systems or a related field, and four years of progressively responsible professional experience in advising clients on technology solutions, conducting business process analyses and performing basic project oversight responsibilities; or an equivalent combination of training and experience. Experience in an academic setting is preferred.

Desirable Qualifications:
1. Previous experience with Constituent Relationship Management (CRM) or Case Management applications, such as Salesforce, TargetX, Starfish/EAB Navigate, etc.

2. Previous experience managing enterprise applications in a higher education environment, such as Oracle PeopleSoft or Ellucian Banner.

3. Previous experience with reporting tools, such as Tableau, SQL, PS Query, etc.

Licenses & Other Requirements:
A valid California driver’s license and the ability to maintain insurability under the district’s vehicle insurance program.

Physical Effort:
The physical efforts described here are representative of those that must be met by employees to successfully perform the essential functions of this class. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Primarily sedentary with intermittent standing, walking, bending and stooping; occasional light lifting and carrying of objects weighing up to 25 pounds; ability to travel to a variety of locations on and off campus as needed to conduct district business.

Emotional Effort:
Ability to develop and maintain effective working relationships involving interactions and com­munications personally, by phone and in writing with a variety of individuals and/or groups from diverse backgrounds on a regular, ongoing basis; ability to work effectively under pressure on a variety of tasks concurrently while meeting established deadlines and changing priorities.

Working Conditions:
Primarily business office environment; subject to frequent inter­ruptions; intermittent exposure to individuals acting in a disagreeable fashion; may work at any district location or authorized facility with occasional evenings and/or weekends on an as-needed basis. Occasional local travel may be requested.

Posting Number: S21/22051P
Human Resources Contact Information: jobs@miracosta.edu or 760.795.6854
Job Close Date:
Open Until Filled: Yes
First Screening Date: Applications submitted by 11:59 PM on Tuesday, June 21, 2022 will receive first consideration. Applications will continue to be accepted until the position is filled.

About MiraCosta College
MiraCosta College is one of California's 115 public community colleges. The district operates two campus sites and two centers, and offers a robust online education program. Situated between San Diego and Los Angeles, MiraCosta College benefits from multicultural influences and cultural opportunities. Both students and staff enjoy a friendly atmosphere and the feeling that we are all here to help one another. MiraCosta College is an Equal Opportunity Employer with a commitment to diversity, equity, and inclusion. For more details, please visit our website at https://www.miracosta.edu/office-of-the-president/board-of-trustees/_docs/3400BP-Diversity-Equity-Inclusion.pdf





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Organization

Working at MiraCosta College

The MiraCosta Community College District Mission is to provide educational opportunities and student-support services to a diverse population of learners with a focus on their success. MiraCosta College offers associate degrees, university-transfer courses, career-and-technical education, certificate programs, basic-skills education, and lifelong-learning opportunities that strengthen the economic, cultural, social, and educational well-being of the communities it serves.
http://www.miracosta.edu/administrative/hr/prospective_whyweworkatmiracosta.html

Both students and staff enjoy a friendly atmosphere, and the feeling that we are all here to help one another. Our diverse student body includes people from a variety of ages, ethnicities and cultural backgrounds.

  • Credit Enrollment: 14,773
  • Noncredit Enrollment: 2,479
  • Credit Enrollment by Gender: Female: 57% Male: 43%
  • Average Age: 26
  • Credit Enrollment by Ethnicity:
    • African American: 4%
    • White: 45%
    • Hispanic: 34%
    • Asian, Pacific Islander: 8%
    • Multiple: 7%
    • Other: 2%
  • Active Duty Military/Veterans/Dependents: 1,396

http://www.miracosta.edu/studentservices/applyenroll/index.html

The MiraCosta Community College District is one of California's 114 public community colleges. MiraCosta offers undergraduate degrees, university-transfer courses, career-and-technical education, certificate programs, basic-skills education, and lifelong-learning opportunities. The college’s fee-based Community Education program provides a wide variety of classes, workshops, and excursions. Tuition-free, noncredit classes also present a variety of learning opportunities at the Community Learning Center and throughout the community.
http://www.miracosta.edu/officeofthepresident/pio/downloads/mcc_mission_statement.pdf

Students who plan to transfer to a four-year university get on the right track through TAG, IGETC, UniversityLink, and other transfer programs. MiraCosta College also has one of the highest transfer rates to the University of California out of all of the community colleges in San Diego County. Our students also typically earn higher GPA's than non-transfer students. Learn more about the transfer process here: http://www.miracosta.edu/studentservices/transfercenter/index.html

Situated between San Diego and Los Angeles, MiraCosta College benefits from multicultural influences and cultural opportunities. Interstate 5, Amtrak, and Carlsbad regional airport provide easy access to either metropolis and to Mexico. The district, which extends 25 miles along the Pacific Ocean from Camp Pendleton Marine Corps Base to the city of San Diego, attracts diverse ethnic and socioeconomic populations who live in urban and suburban communities. The intellectual environment is enhanced by the college’s proximity to the University of California San Diego, California State University San Marcos, and other institutions of higher education. Along with numerous theaters, galleries, and museums, residents enjoy a moderate, year-round climate, which provides many opportunities for outdoor activities.

The San Diego Tourism Authority website describes San Diego's North County as a vast, expansive region known for its pristine beaches, natural preserves and miles of open spaces. From Del Mar to Oceanside, the North County coastline is a string of unique picturesque seaside villages that have a small-town feel.

If you're looking for opportunities for outdoor activities in San Diego, the north region has plenty. From hiking and horseback riding in Los Peñasquitos Canyon Preserve, stand-up paddle boarding and kayaking in Carlsbad Lagoon, to biking along historic Highway 101, or sport fishing, whale watching or surfing the coastline from La Jolla through Oceanside, outdoor enthusiasts are sure to be entertained. San Diego's north coastal town of Encinitas was recently named among the best surf towns in the world by National Geographic.

The North County Coastal region is home to some of San Diego's top attractions, including LEGOLAND California, Sea Life Aquarium and Legoland Water Park, the Flower Fields at Carlsbad, and the Del Mar Fairgrounds, host to the Del Mar Fair from mid-June to early July, followed by the Del Mar Thoroughbred Races until early September. There's also the San Diego Botanic Garden for a look at San Diego native flora and fauna, and at the Eastern border of North County, you'll also find the San Diego Zoo Safari Park, Las Vegas-style Indian casino gaming and a handful of great wineries and local breweries. Art enthusiasts will love the Oceanside Museum of Art and the LUX Art Institute.

San Diego's North County coastal and inland regions are also a paradise for golfers, with over 40 diverse courses to choose from. Graced by cooling breezes from the Pacific Ocean, the Arnold Palmer-designed Park Hyatt Aviara and Tom Fazio-designed Grand Del Mar golf courses are uniquely sculpted around the natural landscapes and native vegetation. San Diego's North region puts you just an hour from Disneyland yet still close to downtown San Diego where the museums of Balboa Park, the San Diego Zoo, the Gaslamp Quarter and SeaWorld San Diego are nearby.

North San Diego County is home to eight of the county’s fastest growing cities, businesses and families are drawn to North County’s sunny inland valleys and scenic coastal communities. Additional information about the business environment can be found on the San Diego North Economic Development Council website or on the Oceanside, Carlsbad, Encinitas, or San Diego Coastal Chamber of Commerce websites.

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