Program Manager, Professional and Organizational Development (POD) (Hybrid Eligible)

University Overview

The University of Pennsylvania, the largest private employer in Philadelphia, is a world-renowned leader in education, research, and innovation. This historic, Ivy League school consistently ranks among the top 10 universities in the annual U.S. News & World Report survey. Penn has 12 highly-regarded schools that provide opportunities for undergraduate, graduate and continuing education, all influenced by Penn's distinctive interdisciplinary approach to scholarship and learning. As an employer Penn has been ranked nationally on many occasions with the most recent award from Forbes who named Penn one of America's Best Employers By State in 2021.

Penn offers a unique working environment within the city of Philadelphia. The University is situated on a beautiful urban campus, with easy access to a range of educational, cultural, and recreational activities. With its historical significance and landmarks, lively cultural offerings, and wide variety of atmospheres, Philadelphia is the perfect place to call home for work and play.

The University offers a competitive benefits package that includes excellent healthcare and tuition benefits for employees and their families, generous retirement benefits, a wide variety of professional development opportunities, supportive work and family benefits, a wealth of health and wellness programs and resources, and much more.

COVID-19 vaccination is a requirement for all positions at the University of Pennsylvania. New hires are expected to be fully vaccinated before beginning work at the University. For more information about Penn's vaccine requirements and the use of Penn Open Pass, visit the Penn COVID-19 Response website for the latest information.

Posted Job Title
Program Manager, Professional and Organizational Development (POD) (Hybrid Eligible)

Job Profile Title
Coordinator, Program

Job Description Summary
The POD Program Manager provides operational support to Professional and Organizational Development (POD) and High School Programs (HS) within the College of Liberal and Professional Studies (LPS). This position requires an intrapreneurial mindset and works with the team on Business Development and Program Management. The position does not involve direct student admissions/advising.

Reporting to the Associate Director and working collaboratively with the POD and HS team members, this position is responsible for ensuring program operations are consistent with Penn protocols for POD programs' complete lifespan and the creation/approval of assets associated with the program.

Job Description

Overview of LPS The College of Liberal and Professional Studies in the University of Pennsylvania's School of Arts and Sciences is dedicated to extending learning beyond traditional borders and engages a richly diverse population of intellectually capable students at many points in their lives. LPS programs include professional and academic programs (including study abroad and English language programs for international students and professionals), summer sessions, non-credit programs, workshops, and symposia. LPS programs all have a foundation in the arts and sciences. Each year LPS offers 600 credit courses for undergraduate and graduate, degree and non- degree students as well as non-credit courses focused on areas such as personal enrichment, professional development, and English as a second language.

The POD Program Manager provides operational support to Professional and Organizational Development (POD) and High School Programs (HS) within the College of Liberal and Professional Studies (LPS). This position requires an intrapreneurial mindset and works with the team on Business Development and Program Management. The position does not involve direct student admissions/advising.

Reporting to the Associate Director and working collaboratively with the POD and HS team members, this position is responsible for ensuring program operations are consistent with Penn protocols for POD programs' complete lifespan and the creation/approval of assets associated with the program.

Duties

This position will manage all aspects of operations: planning and scheduling, arranging for access to University services and facilities, implementing systems to communicate program information, prospect management through Fresh Desk and other admissions activities, client relationship management, business and financial activities, vendor support, and other relevant activities. The candidate maintains strong external partnerships and initiates development of collaborative relationships, especially with Conference Services, the LPS marketing team, and SAS finance. In collaboration with the LPS Marketing staff, s/he administers systems and resources to deliver program information on the website, and other social media. To ensure that POD and High School Programs adhere to the highest standards of excellence, the program manager implements routine program evaluation and assessment of programs using existing Penn systems.

Responsibilities

Program Operations: Manage POD and HS programs' class rosters and logistics. Plan all aspects of events including researching spaces, developing menus, preparing invitations and marketing materials, booking event details, and managing responses. Attend events (sometimes after business hours and on weekends) and complete post event reviews. Collaborate and direct operations with a myriad of stakeholders that include clients, participants, students, administrators, admissions, marketing, business office staff, conference services, and outside vendors. Manage admissions processes and scholarship awards. Oversee the orderly arrival, matriculation, and departure of all participants/students. This includes overseeing the transfer of sensitive financial information to the appropriate finance offices at Penn. Navigate Penn Marketplace and ProCard reconciliation.

Participant/Student Services: Assume responsibility for customer satisfaction by answering inquiries from prospective participants/students and their families through our Freshdesk online system. Maintain a strong understanding of all program offerings and communicate details clearly and efficiently. Answer participant/student inquiries and monitor their progress, and administer surveys to assess their satisfaction. Compile/Visualize student survey data and student feedback for POD presentations. Handle all inquiries in a professional, timely and courteous manner. Maintain accurate databases of participants/students.

Course and Program Events: Execute the planning and implementation of various events designed to support participant/student activities, e.g., orientation, weekend excursions, departure parties, etc. Make sure all swag/gifts for students and staff are ordered and delivered.

Program Development, Marketing, Supervision, and Budgeting: Prepare enrollment and academic achievement reports. Prepare materials for the marketing and recruitment teams, budgeting meetings, data reports, program reconciliation and negotiations with external partners. Supervise work study and/or temp positions hired to provide temporary, seasonal support to programs.

Perform additional duties as assigned.

Qualifications

• Bachelor's Degree and 2-3 years of experience or equivalent combination of education and experience required. Master's Degree preferred.
• Superior writing, communication, and interpersonal skills required.
• Proficiency with website management, as well as various social media platforms required.
• Experience working in academic administration or a University setting or equivalent preferred.
• Must pay extremely close attention to detail and have strong organizational skills with the ability to handle multiple tasks simultaneously.
• Exceptional administrative, planning, organizational, customer service, and project management skills. Proven ability to organize and prioritize multiple projects.
• Must be comfortable working both independently and as part of a team.
• Demonstrated ability to work with a diverse constituency, including staff, high school students, parents, faculty, and other community members.
• Strong computer literacy and presentation skills.
• Must possess professional maturity.
• Occasional evening and weekend work.

A resume and cover letter must be provided at time of application.

Working Conditions
Office, library, computer room

Alternative work schedules

Physical Effort
Typically sitting at a desk or table

Occasional lifting 25 lbs or less

Job Location - City, State
Philadelphia, Pennsylvania
Hybrid Eligible - This position is eligible for a hybrid work schedule with a work week divided between working onsite and working remotely.

Department / School
School of Arts and Sciences

Pay Range
$24.13 - $36.36

Affirmative Action Statement
Penn adheres to a policy that prohibits discrimination on the basis of race, color, sex, sexual orientation, gender identity, religion, creed, national or ethnic origin, citizenship status, age, disability, veteran status, or any other legally protected class.

Special Requirements
Background check required after a conditional job offer is made. Consideration of the background check will be tailored to the requirements of the job.

University Benefits

• Health, Life, and Flexible Spending Accounts: Penn offers comprehensive medical, prescription, behavioral health, dental, vision, and life insurance benefits to protect you and your family's health and welfare. You can also use flexible spending accounts to pay for eligible health care and dependent care expenses with pre-tax dollars.
  
• Tuition: Take advantage of Penn's exceptional tuition benefits. You, your spouse, and your dependent children can get tuition assistance here at Penn. Your dependent children are also eligible for tuition assistance at other institutions.
  
• Retirement: Penn offers generous retirement plans to help you save for your future. Penn's Basic, Matching, and Supplemental retirement plans allow you to save for retirement on a pre-tax or Roth basis. Choose from a wide variety of investment options through TIAA and Vanguard.
  
• Time Away from Work: Penn provides you with a substantial amount of time away from work during the course of the year. This allows you to relax, take vacations, attend to personal affairs, recover from illness or injury, spend time with family—whatever your personal needs may be.
  
• Long-Term Care Insurance: In partnership with Genworth Financial, Penn offers faculty and staff (and your eligible family members) long-term care insurance to help you cover some of the costs of long-term care services received at home, in the community or in a nursing facility. If you apply when you're newly hired, you won't have to provide proof of good health or be subject to underwriting requirements. Eligible family members must always provide proof of good health and are subject to underwriting.
  
• Wellness and Work-life Resources: Penn is committed to supporting our faculty and staff as they balance the competing demands of work and personal life. That's why we offer a wide variety of programs and resources to help you care for your health, your family, and your work-life balance.
  
• Professional and Personal Development: Penn provides an array of resources to help you advance yourself personally and professionally.
  
• University Resources: As a member of the Penn community, you have access to a wide range of University resources as well as cultural and recreational activities. Take advantage of the University's libraries and athletic facilities, or visit our arboretum and art galleries. There's always something going on at Penn, whether it's a new exhibit at the Penn Museum, the latest music or theater presentation at the Annenberg Center, or the Penn Relays at Franklin Field to name just a few examples. As a member of the Penn community, you're right in the middle of the excitement—and you and your family can enjoy many of these activities for free.
  
• Discounts and Special Services: From arts and entertainment to transportation and mortgages, you'll find great deals for University faculty and staff. Not only do Penn arts and cultural centers and museums offer free and discounted admission and memberships to faculty and staff. You can also enjoy substantial savings on other goods and services such as new cars from Ford and General Motors, cellular phone service plans, movie tickets, and admission to theme parks.
  
• Flexible Work Hours: Flexible work options offer creative approaches for completing work while promoting balance between work and personal commitments. These approaches involve use of non-traditional work hours, locations, and/or job structures.
  
• Penn Home Ownership Services: Penn offers a forgivable loan for eligible employees interested in buying a home or currently residing in West Philadelphia, which can be used for closing costs or home improvements.
  
• Adoption Assistance: Penn will reimburse eligible employees on qualified expenses in connection with the legal adoption of an eligible child, such as travel or court fees, for up to two adoptions in your household.
  

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To learn more, please visit: https://www.hr.upenn.edu/PennHR/benefits-pay


To apply, visit https://wd1.myworkdaysite.com/en-US/recruiting/upenn/careers-at-penn/job/3440-Market-Street/Program-Manager--Professional-and-Organizational-Development--POD----Hybrid-Eligible-_JR00053030





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