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Senior Program Coordinator - Brockton, MA

University of Massachusetts Amherst
UMass Amherst
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Job Details

Job no: 514304
Work type: Staff Full Time
Location: UMass Amherst
Department: UMDI-MassHire Greater Brockton
Union: PSU
Categories: Career Services

About UMass Amherst

UMass Amherst, the Commonwealth's flagship campus, is a nationally ranked public research university offering a full range of undergraduate, graduate and professional degrees. The University sits on nearly 1,450-acres in the scenic Pioneer Valley of Western Massachusetts, and offers a rich cultural environment in a bucolic setting close to major urban centers. In addition, the University is part of the Five Colleges (including Amherst College, Hampshire College, Mount Holyoke College, and Smith College), which adds to the intellectual energy of the region.

Job Summary

The University of Massachusetts Donahue Institute (UMDI) is a public service, outreach, and economic development unit of the University of Massachusetts, providing government, business, and non-profit organizations with effective solutions in the areas of research, organizational development, training, and technical assistance through its 9 distinct business units. UMDI has a budget of approximately $23 million per year and employs approximately 130 full-time professional employees, and 50 part-time, seasonal, and graduate student employees.

The MassHire Greater Brockton Career Center (MHGBCC) is a non-profit One-Stop Career Center that is managed by the University of Massachusetts Donahue Institute (UMDI) and is overseen under charter with the MassHire Greater Brockton Workforce Board (GBWB). MHGBCC is located in downtown Brockton and provides employment and training services to job seekers and employers.

The Senior Program Coordinator manages the delivery of MHGBCC program services for job seekers. The success and future funding of the Career Center, and the successful professional outcomes of the clientele are directly linked to the duties and responsibilities of the Senior Program Coordinator. The Senior Program Coordinator must ensure that Sponsor and State-directed program benchmarks are met, and provide day to day functional supervision of assigned staff. The Senior Program Coordinator, both through their own efforts and through their team, will work to develop and foster opportunities for individuals at all skill levels and levels of experience by offering career services that motivate, support, and empower customers.

This position will also be responsible for providing direct services to ensure job seekers are solidly prepared to successfully obtain employment that not only improves their personal/family economic position but also meets the needs of area businesses and local demand industries. The Senior Program Coordinator will be required to cross train with partnering agencies (e.g. Department of Transition Assistance, Department of Career Services, Mass Rehabilitation Commission, Department of Unemployment Assistance, Massachusetts Commission for the Blind, Senior Community Service Employment Program, and Department of Elementary and Secondary Education) in order to ensure their customers have the broadest possible access to necessary resources.

Essential Functions

The essential functions of the Senior Program Coordinator include, but are not limited to, the following:

  • Program Management:
    • Interpret and implement management policies and operating practices. Provide programmatic content and services in response to sponsor requirements.
    • Coordinate and perform key tasks, provide subject matter expertise related to program design and implementation, and workforce development policy advice to customers to accomplish the MHGBCC overall mission objectives.
    • Exercise sound independent judgement and discretion, and maintain documentation, regarding investigations and resolutions in matters of significance on behalf of management, around program eligibility or claims made by customers regarding extenuating circumstances that would require a deviation from policy.
    • Interface and coordinate with managers of external partnering agencies (e.g. Department of Transitional Assistance and the Department of Career Services) to ensure high-quality, integrated programming.
    • Coach and train assigned staff in the implementation of assigned projects. Provide day-to-day program oversight.
    • Design and maintain quality assurance processes and standards to ensure projects and programs meet performance benchmarks. Quality assurance should include:
      • Perform needs assessment/gap analysis for training needs on a semi-annual basis, to include a full review of established programming and their currency/relevance.
      • Establish training goals and define success, based on benchmarks for each project/program.
      • Develop original high-quality success-based program materials, both individually and in collaboration with other team members, based on best practices and in response to current needs using mixed methods as appropriate (PowerPoint, audio-visual, Zoom, webinars, etc.). The format may be lecture, lab, seminar, or small group or individual work.
      • Facilitate management and/or peer review of all content and delivery methods for feedback and improvement.
      • Conduct pilot training, inviting and implementing constructive feedback as appropriate.
      • Conduct/deliver training programs.
      • Review participant feedback forms to inform future improvement of materials, resources and methods.
      • Report to the management team on trends.
      • Make adjustments and take corrective action.
  • Strategic Reporting:
    • Generate program status reports, used for both day-to day operations and strategic planning (internally and with program sponsors), for management.
    • Track participant progress for program attainment and billing purposes. Maintain and provide program data to the Finance and Administration Manager authorizing the initiation of invoicing.
    • Evaluate and report data which has a direct effect on customer’s ability to receive benefits.
  • Program Operation:
    • Provide consultation and expert advice to customers to allow them to exercise their rights under Title 1 of the Workforce Innovation and Opportunity Act and the Commonwealth’s Re-Employment Assistance program as well as other specific assigned programs.
    • Facilitate re-employment services to job seekers.
    • Train job seekers on how to access, identify, and utilize labor market information. Facilitate and support ongoing customer job-search efforts.
    • Administer and interpret employability, academic, and aptitude skills assessments to establish customer career and educational needs as they relate to the demands of local business and the local employment market.
    • Independently counsel job seekers on their job search process and provide them with information regarding available resources to ensure medium and long-term programmatic objectives and metrics are met.
    • Facilitate specialized workshops on topics related to employment seeking, economic self-sufficiency, and employability skills.
    • Complete training in the Department of Career Services MOSES database and gain facility with its use, as well as Department of Unemployment Assistance level 1 training.
    • Implement programming to meet the specific requirements of assigned projects. (e.g. DTA – SNAP, DTA – CIES, DTA- WPP, DTA –ABAWD, Department of Unemployment Assistance, or Wagner Peyser).
  • Oversight and Direct Service:
    • Screen potential program participants for suitability and process for program enrollment for assigned programs. Conduct assessment and make decisions on appropriate programming tracks for participants.
    • Review current job listings from the Business Services team and refer job seekers as appropriate.
    • Ensure that adequate qualified job seeker inventory is available to area businesses.
    • Obtain required WIOA eligibility documentation as needed.
    • Create individual career action plans with customers to ensure efficient navigation of federal and state workforce development systems.
    • Facilitate the setup of job-seeker trainings.
    • Function as subject matter expert on performance benchmarks and metrics. Integrate program and local metrics into daily operations.
    • Instruct customers on the use and interpretation of labor market information software including Mass CIS, My Next Move, My Skills-My Future, O*Net, and Burning Glass.
    • Direct and instruct job-seekers on their obligations under programs with which they are involved that have specific requirements for participation or remaining in good-standing.
    • Systematically follow-up with job seekers who enter either training or obtain employment.
    • Perform all assignments, especially those specifically related to the accomplishment of specific workforce development and employment placement goals, in a timely and accurate manner and in accordance with the program requirements issued by local and state agencies.
    • Complete relevant data entry, primarily in the MOSES database. Document all follow-up services required for program compliance. All Senior Program Coordinators will be required to complete training in MOSES and then maintain currency as the database updates and changes. Gain facility with its use.
    • Ensure customers with disabilities/ADA accommodations receive the accommodations they need.

Other Functions

  • Cross-train and provide coverage for other team members when needed.
  • Participate in all MassHire and UMDI initiatives as required.
  • Other duties as assigned.

Minimum Qualifications (Knowledge, Skills, Abilities, Education, Experience, Certifications, Licensure)

  • Bachelors’ degree and two (2) years of experience working in workforce development or related programs such as WIOA, Trade Adjustment Assistance (TAA), and Department of Transition Assistance programs including SNAP, WPP, and TAFDC.
    • Degree requirement may be waived in lieu of four (4) years of experience in Workforce Development Programming.
  • Strong organizational skills and verbal/written communication skills.
  • Ability to speak, read and write in English.
  • Ability to be trained and learn the MOSES database.
  • Ability to use common MS Office applications in an office setting including Word, Excel, PowerPoint, and Outlook.

Preferred Qualifications (Knowledge, Skills, Abilities, Education, Experience, Certifications, Licensure)

  • Ability to speak, read and write in additional languages preferred. Languages preferred include but are not limited to: Spanish, Cape Verdean, Haitian/Creole, and Portuguese.
  • Knowledge of Federal workforce development legislation.
  • Knowledge of the eligibility requirements of Federal and State Workforce Development programs.
  • Familiar with disabilities/ADA accommodations and related Career Center resources.

Physical Demands/Working Conditions

  • Multiple hours in stationary position, using office equipment and computers, attending meetings, working closely and collaboratively with others.
  • Environment is a busy, open office area with multiple interruptions and requests for assistance.
  • Some moving and transporting of supplies weighing up to 20 pounds.
  • The physical/mental demands and work environment factors described above are representative of those that must be met by an employee to successfully perform the essential functions of this job.

Additional Details

  • This position is located in Brockton, MA.
  • This is a full-time, benefited position.
  • This position is funded by grants and/or contract, and is contingent upon funding.
  • No relocation assistance provided.
  • Any job offer is specifically conditioned upon the potential candidate consenting to and successfully completing a background review.
  • For more information about the MassHire Greater Brockton Career Center, please see the following link:

Work Schedule

  • Full-time work schedule consisting of five, eight-hour days and 40 hours each workweek.
  • Work performed in addition to the regular work hours may be necessary, and may require a change in availability at specific times, to accommodate for variations in work demands.

Salary Information

Level 26

PSU Salary Ranges

Special Instructions to Applicants

Along with the application, please submit a resume, cover letter, and contact information for three (3) professional references. Search will remain open until filled.

UMass Amherst is committed to a policy of equal opportunity without regard to race, color, religion, gender, gender identity or expression, age, sexual orientation, national origin, ancestry, disability, military status, or genetic information in employment, admission to and participation in academic programs, activities, and services, and the selection of vendors who provide services or products to the University. To fulfill that policy, UMass Amherst is further committed to a program of affirmative action to eliminate or mitigate artificial barriers and to increase opportunities for the recruitment and advancement of qualified minorities, women, persons with disabilities, and covered veterans. It is the policy of the UMass Amherst to comply with the applicable federal and state statutes, rules, and regulations concerning equal opportunity and affirmative action.

Advertised: May 23 2022 Eastern Daylight Time
Applications close:


The University of Massachusetts Amherst is one of the preeminent public research universities in America. Nestled in idyllic Amherst, Massachusetts—often called “The top college town in North America”—the campus is consistently ranked among the top public research universities in the nation, and offers a rich cultural environment in a rural setting close to major urban centers. 

As one of the nation's top public research universities – as measured by national and international rankings, academic citations, and research funding – the campus spends more than $180 million on research each year, demonstrating its contribution to the nation’s position as a technological and economic leader. The university works in conjunction with academic, government, and private partners to translate new knowledge and scientific discoveries into technical innovations and scholarly works that create opportunities for students, faculty and the public. 

Eight schools and colleges offer more than 85 undergraduate majors, 68 master’s and 48 doctoral degree programs, many counted among the top programs in the nation and world. UMass Amherst is also home to New England's premier honors college.

The 1,159 full-time faculty members are dedicated teachers and world-renowned researchers and the campus has regularly been listed among the top performers in terms of faculty awards. With over 24,000 students from all 50 states and over 70 countries, the student body is the most academically successful in the history of the campus. Students participate in 240 organizations, 21 NCAA Division I athletic teams, extensive intramurals, living-learning residence halls, community service, and internships. With one of the largest residential life systems in the nation, UMass Amherst houses approximately 12,000 students on campus. The university is enjoying a facilities renaissance, including new buildings in the sciences, the arts, and recreation. UMass Amherst is part of the Five College consortium with Smith, Mount Holyoke, Hampshire and Amherst colleges.

As an employer, the University of Massachusetts Amherst is a national leader in developing family-friendly policies, benefits and amenities designed to help faculty members develop both productive careers and satisfying personal lives. The university offers one of the nation’s most generous parental leave policies. The university is also part of the Academic Career Network, a regional consortium formed to serve dual-career couples and encourage greater diversity in the academy.


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