Technical Assistant, Computer Learning Center HV-NTP-TCLC52322
- Employer
- Hudson Valley Community College
- Location
- Troy, NY
View more
- Administrative Jobs
- Technology, IT Support & Training
- Employment Type
- Full Time
- Institution Type
- Community College
Job Details
Position Type: Full-time
Location: Troy,New York,United States
Application closes: 2022-06-17
Founded in 1953, Hudson Valley Community College (HVCC) located in scenic Upstate NY is a multi-campus College with locations in Troy and Malta New York. HVCC offers more than 80 degree and certificate programs in three schools: Business and Liberal Arts; Health Sciences; and Science, Technology, Engineering and Math (STEM). Hudson Valley is one of 30 community colleges in the State University of New York (SUNY) system and serves nearly 9,000 students each year. The college is a recognized leader in career and transfer preparation, workforce training initiatives, distance learning and service to a diverse population of students. Hudson Valley has an extension center in Malta, NY known as HVCC North and sponsors the Capital District Educational Opportunity Center in Troy, NY. With more than 80,000 alumni and nearly 1,000 employees, the college and is a catalyst for educational opportunity and economic development in the Capital Region of New York State.
Hudson Valley seeks experienced, dynamic, capable, creative and caring individuals who would like to join our team and continue to build on decades of successful service to our community.
Applications are being accepted for a Technical Assistant for the Computer Learning Center on the Non-Teaching Professional staff for the Office of the Comptroller.
Technical Assistant, Computer Learning Center
HV-NTP-TCLC52322
In order to be considered an applicant for this position you must meet the minimum qualifications as stated in this announcement. HVCC does not support Visas. Applicants must currently hold an unrestricted employment authorization to work in the United States and appointment will be contingent upon completion of a background check.
Qualifications for Employment
A. Education (Minimum Requirements):
Associate’s degree in computer field from an accredited college or university; strong oral communication and interpersonal skills.
B. Employment Experience Preferred:
Computer experience in a college setting is preferred.
Nature and Scope of Duties
The Technical Assistant, Computer Learning Centers reports to the Learning Centers Director and performs the following duties:
1. Provides technical and academic assistance to students accessing their computer accounts and utilizing the Hudson Valley Community College Academic Computing Environment (ACE).
2. Responds to Help Desk phone questions and emails from students accessing the ACE from on-campus, off-campus or taking on-line courses.
3. Maintains regular communications with Computer Services to remain apprised of changes in the Academic Computing Environment, including equipment, software, and policies.
4. Provides technical support (handling equipment problems and maintenance requests) for Education Specialists and Professional Tutors working in the CLC computer lab.
5. Provides assistance for students using adaptive equipment located in the Computer Learning Center (CLC) Lab.
6. Maintains lab printers and manages and orders printer supplies in the Computer Learning Center.
7. Updates documentation for students, faculty, and staff regarding use of the ACE.
8. Assists with orientations for work study students and other CLC student workers assigned to the Computer Learning Centers.
9. Maintains the work schedule for work study students and other CLC student workers, and adjusts the schedule as needed for optimal lab coverage.
10. Oversees the Computer Learning Center lab in the absence of the Education Specialists, ensuring appropriate use of equipment and adherence to rules and College policies.
11. May include some evening and/or weekend hours.
12. Performs other duties as requested by the Director.
This is a Full-Time position with a salary of $37,500.00.
Hudson Valley offers a competitive benefit package which includes low cost health insurance and a generous leave policy.
To apply, please visit www.hvcc.edu/jobs and complete the online application before the close date of June 17, 2022.
Hudson Valley provides educational access to a diverse community of traditional and non-traditional learners in an environment that fosters lifelong learning and freedom of inquiry and expression. Hudson Valley values equity, inclusion, and dignity for all.
Women, minorities, veterans, and individuals with disabilities are encouraged to apply. Bi-lingual applicants strongly encouraged to apply.
Hudson Valley Community College is an Affirmative Action/Equal Opportunity Employer
Organization
Hudson Valley Community College serves approximately 13,500 students each semester, and employs more than 630 full- and part-time faculty members. Currently the second-largest institution of higher learning in the Capital Region of New York State, Hudson Valley Community College offers more than 70 degree and certificate programs through its four schools: Business; Engineering & Industrial Technologies; Health Sciences; and Liberal Arts and Sciences.
Although 80 percent of Hudson Valley's students come from the immediate Capital Region, the rest come from every county of New York State and many other states and foreign countries. The college ranks 52nd (as of the 2007-08 academic year) nationally in the number of associate degrees awarded annually, and has more than 65,000 alumni.
Founded in 1953, the college is sponsored by Rensselaer County and is part of the State University of New York system. The college is governed by a 10-member Board of Trustees, which is appointed by the Governor (4), the Rensselaer County Legislature (5), and elected from among the student body (1).
The college is accredited by the Commission on Higher Education and is a member of the Middle States Association of Colleges and Schools. All of Hudson Valley's programs are registered and approved by the New York State Department of Education. In addition, several of the academic programs are accredited by specialized national professional accrediting associations, such as the National League for Nursing, the National Accrediting Agency for Clinical Laboratory Sciences and the Accreditation Board for Engineering and Technology.
The college's Associate in Applied Science (AAS) and Associate in Occupational Studies (AOS) programs lead to immediate employment in industry, business, government and health agencies. The college's Associate in Arts (AA) and Associate in Science (AS) programs lead to transfer of students to four-year colleges and universities. In addition, the college sponsors a number of certificate programs that prepare students for selected occupational specialties.
The college, through its Workforce Development Institute, coordinates customized training for many area businesses and government agencies. The Office of Continuing Education and Summer Sessions offers credit-bearing courses at convenient times and places, while the Office of Community and Professional Education offers a wide variety of non-credit and short-term courses that serve a wide range of community and professional needs and interests. More than 10,000 individuals benefit each year from the college's off-campus programs.
The campus provides extensive, state-of-the-art facilities to support its academic programs, including the Bulmer Telecommunications Center, which encompasses the latest innovations in multi-media presentation, video teleconferencing, distance learning, and instructional technology, and the McDonough Sports Complex, a 126,000-square-foot recreational facility that contains a field house and the ice rink.
As a comprehensive, full-service community college, Hudson Valley is committed to meeting the educational and training needs of diverse constituencies. Ninety-four percent of Hudson Valley graduates find immediate employment in their field or successfully transfer directly to a four-year institution following graduation.
The college's academic programs are designed to be consistent with those offered by other two-year institutions within the SUNY system, and they are designed to promote compatibility and transferability to four-year institutions. The college maintains joint admission and transfer agreements with dozens of four-year colleges and universities.
Hudson Valley Community College offers many distinctive programs, including vocational apprenticeship programs and many unique health science programs. For example, Hudson Valley's dental hygiene program is the only program of its kind within an approximate 150-mile radius.
The college provides distinctive student support services to ensure success, including the Collegiate Academic Support Program, the Learning Assistance Center, the Educational Opportunity Program, the Disability Resource Center, the Peer Tutoring Program, the Smart Start Program, and the Viking Day Care Center. Services are available to all students, whether they attend full- or part-time, or in the day or evening.
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