Housing Specialist - Essential


About Mills College:

Located in Oakland, California, in the heart of the San Francisco Bay Area, Mills College is a liberal arts college for women and gender non-binary students, with graduate programs for all genders. Consistently ranked one of the top master's universities and one of the best value colleges in the West by U.S. News & World Report, Mills also has been named one of the Best Colleges in the nation by The Princeton Review. The Mills experience is distinguished by small, interactive classes, one-on-one attention from exceptional faculty, a culture of creative experimentation, and cutting-edge interdisciplinary learning opportunities which empower students to make a statement in their careers and communities. As one of the most diverse liberal arts colleges in the country, we have a strong record of academic success with first-generation students, students of color, Latinx students, LGBTQ students, and other underrepresented students. Mills College has recently become a Hispanic Serving Institution. Applicants with expertise and experience in supporting and promoting success for Latina/o students are encouraged to apply.

Mills College encourages diversity in hiring and particularly welcomes applications and nominations from women, gender non-binary individuals, and minorities. Mills College seeks to recruit and retain a diverse workforce as a reflection of our commitment to equity, inclusion, and social justice and our desire to maintain the excellence of our faculty. In so doing, we offer our students not only the opportunity to learn about varied disciplines but to engage with diverse perspectives and ways of knowing and learning. For more information, please visit www.mills.edu.


Job Description:

Summary of Position:

Under the direction of the Director of Housing and Residential Life, the Housing Specialist supports all functions provided by the Housing and Residential Life office. This position supports the Mission Statement of Mills College by delivering excellent support and services to students, staff and faculty. Through its operational excellence, it advances the initiatives of the strategic plan, by ensuring goals are established, monitored and measured to meet the plan's timelines and objectives. This position will play a significant role in helping build a new housing and residential life program.

Essential Job Functions:

• Coordinates and monitors Housing and Residential Life office activities, including the coordination of room assignments, and the distribution and maintenance of keys
• Assists in the coordination of move-in/move-out transitions, meal plan assignments, room selection, room change, meal plan changes and room inspection process.
• Responsible for physical inventory of furnishings in housing and guest rooms on campus and partners with facilities to ensure the appropriate cleaning schedule and inventory with the Housekeeping Supervisor.
• Responsible for billing housing, meal plan, damage, lost key, and other housing related miscellaneous charges.
• Responsible for monthly interdepartmental billing, budget planning in consultation with the director.
• Provides rental verification and references for current and former residents.
• Organizes office systems. Develops, documents, and implements office policies and procedures. Recommends policies and procedures to enhance program productivity and services.
• Assist with scheduling meetings, room reservations, answering phones, relay message, screen and rout calls and visitors and mail, provide information to staff, students, and the public regarding programs and functions of assigned office.
• Formats, types, and edits a variety of complex materials from rough drafts, or notes including budgets, contracts, calendars, letters, memoranda, agenda, minutes of meetings, requisitions and schedules.
• Composes routine correspondences. Attends meetings on behalf of the administrator as assigned.
• Participate in orientation for incoming and continuing students in the fall and spring.
• Compiles documents such as master schedules and procedure manuals according to established guidelines and helps in areas such as budget preparation, presentations, and record-keeping.
• Daily management of software programs related to housing in addition to Banner.
• Collects data and performs research on a variety of matters as directed, including assessment reports regarding comparison schools' activities and policies.
• Coordinates the flow of information among supervisor, programs, and various groups such as other college staff, students, or community groups. Responds to questions requiring judgment, knowledge and interpretation of policies, procedures, and operations.
• Responds to daily inquiries from prospective students, students, parents, faculty, staff and members of the Mills College community at large.
• Responsible for ensuring accuracy in all department publications and informative materials on the college's website including updates on internal and external communications
• Coordinates file maintenance of all documentation related to room condition and billing
• Establishes and maintains effective business relationships with colleagues in other departments
• May supervise student worker(s) creating schedules and training.
• Performs related duties as assigned.

Requirements:

Required Qualifications

• Can quickly learn various computer application programs (i.e. StarRez, Banner, Cashnet, CBORD, and Micros)
• Strong organizational skills and attentiveness to details.
• Ability to maintain a professional, calm, and polished demeanor especially in stressful situations;
• Exercise appropriate initiative and handle matters requiring confidentiality, diplomacy, patience, and sensitivity.
• Ability to communicate effectively in writing.
• Excellent oral communication and customer service skills to serve students, parents, and all levels of College constituencies.
• Ability to carry out assignments with accuracy and attention to detail, work with interruptions, and handle many demands simultaneously.
• Work independently and in collaboration with other office staff.
• Understand and follow directions and complete work assignments on schedule.
• Understand and follow oral and written instructions
• Take appropriate steps to promote and sustain effective working relationships within a diverse multicultural environment
• Work safely in compliance with College Injury and Illness Prevention Plan

Preferred Qualifications

• Working knowledge of various computer software applications such as Banner, Cashnet, CBORD, Micros, and StarRez.
• Knowledge of best practices in student housing and residential life
• Experience working in a college environment.

Minimum Education and Training

Associates degree and strong administrative skills.

Preferred Education and Training:

Bachelor's degree and at least 1-2 years of experience working in housing, residential life, auxiliary services or related field.

Physical, Mental and Environmental Demands:
Physical:

Work primarily conducted in an office environment. Requires extensive use of computers and associated equipment such as printers, scanners, etc. May require prolonged periods of walking for residence hall inspections or for tours. May require occasional overtime during high volume activities, such as orientation. There may be frequent interruptions and changes to work schedule. There may be dealings with students who are upset, stressed and/or confrontational.

This position description is not intended to contain a comprehensive list of activities, duties, or responsibilities. Additional duties may be assigned based on business operational needs.


Additional Information:

This is a full-time position with an FTE of 1.0. Salary is commensurate with experience, and includes an excellent benefits package including medical/dental/vision/life/LTD insurance, 403(b) retirement plan with match, as well as paid vacation, sick time off, and holidays.

Mills College does not permit discrimination based on pregnancy, childbirth or related medical conditions, race, religious creed, color, national origin or ancestry, physical or mental disability, medical condition, marital status, age, sex, sexual orientation, or gender identity. For more information on Mills' non-discrimination policy, please go to https://www.mills.edu/policies/ada-policies/nondiscrimination-statement.php.

All positions are subject to a background check. Prior to the first date of employment, an applicant's background check must be cleared.

Mills College requires current faculty and staff to be fully vaccinated against COVID-19. All new hires are required to be fully vaccinated prior to the first date of work on campus. Fully vaccinated is defined as two weeks following a second shot of a two-dose vaccine or two weeks following a single dose vaccine. For further information regarding the Mills' immunization policy, including medical and religious exemptions, please contact benefits@mills.edu.


Application Instructions:

Click the "Apply Now" button below and follow instructions to submit the following documents:

• Employee Application
• Resume
• Cover Letter and
• Contact Information for 3 References

Please note that you can only upload 6 "Other" documents. You can consolidate multiple pages/documents into one file upload. The file size limit for each upload is 10Mb.

Review of applicants will begin immediately; applications will be accepted until the position is filled.



To apply, visit https://mills.interviewexchange.com/jobofferdetails.jsp?JOBID=138562&CNTRNO=17&TSTMP=0





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