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Software/Systems Trainer II

Employer
Dallas College
Location
District Service Center

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Administrative Jobs
Technology, Analysts & Programming
Employment Type
Full Time
Institution Type
Community College

Job Details

Job no: 502806
Work type: Full-time
Location: District Service Center
Work Schedule: Monday-Friday (8:00-5:00)

Job Title Code
TSH

Salary Level
N05

Salary Range (Full-Time)
$53,000+ (commensurate with education and experience)

FLSA
Exempt

Position Type
Staff

Position Summary
Responsible for preparing, conducting and evaluating software/system training activities including content development, participant materials and training related to core administrative software purchased and supported by the District.

Required Knowledge, Skills & Abilities
Ability to use a variety of software applications in a business environment. Experience in developing and delivering training programs with proven ability to complete full training cycle (assess needs, plan, develop, coordinate, monitor and evaluate). Ability to assess needs and produce training programs and materials to target end user needs. Skills to effectively direct trainees and other professionals while in a training class environment and to properly evaluate comprehension and application of subject material. Ability to work independently with limited supervision and in a team environment. Advanced organizational skills with the ability to handle multiple assignments in a constantly changing, fast-paced environment. Ability to design programs that meet both organizational and individual training needs. Ability to use ethical judgement and discretion and maintain confidentiality as required. Ability to manage interactions with diverse individuals inside and outside the organization and provide effective customer service and support. Ability to gain knowledge of best practices and technological trends through professional development activities. Must be able to communicate complex information clearly to trainees with different levels of skill and knowledge. Ability to create or present new training materials and presentations or edit and revise existing training materials and presentations. Ability to change course and adapt to the needs of the students. Ability to learn new software applications in a timely fashion and demonstrate product expertise. Understand implementation process, methods and deliverables. Experience in designing and developing instructor-led content with technical subject matter content. Must have excellent communication skills and the ability to work well with diverse individuals at all levels of the organization. Must have effective presentation, organizational, planning, and time management skills.

Physical Requirements
Normal physical job functions performed within a standard office environment. Reasonable accommodations may be made to individuals with physical challenges to perform the essential duties and responsibilities. Occasionally may be required to lift and carry materials weighing up to 30 pounds.

Minimum Knowledge and Experience
Bachelor’s Degree with two (2) years of experience in related field including one (1) year of experience in end user training. Must have valid driver’s license to travel to offsite locations. *** Will be subject to a criminal background check. Some positions may be subject to a fingerprint check. ***

Essential Duties and Responsibilities
Responsible for delivering training in various formats such as classroom, one-on-one sessions, group session, on-site, off-site, and online requiring advanced knowledge of District supported software and hardware. Utilizes industry standards to create and update training programs including curriculums and related coursework such as manuals and exercises. Ensures quality and consistency of course content throughout course life cycle according to set standards. Stays up-to-date on trends and best practices by participating in professional development activities. Develops timelines to address identified training needs. Determines the training objectives and develops course curriculum following organizational and district policies and procedures. Creates training materials in various formats such as text, video and/or slides. Maintains high level of knowledge regarding current core administrative software purchased and supported by the District. Establishes and maintains working relationships with diverse, multicultural stakeholders and constituents within the DCCCD community network internal/external to the organization such as customer support to ensure client needs are met. Functions as a member of a of the IT team collaborating on the implementation and development of training to meet established deadlines. Analyzes the success of training sessions (e.g. evaluation sheets, employee feedback, etc.) and prepares recommendations to create new procedures or revise established procedures. Research, evaluate, test and implement new training technologies. Supports the coordination and implementation of projects, planning milestones, provides updated reports and implements project deliverables on time. Completes all logistical tasks needed to effectively conduct a training session. Develop and maintain high quality training materials, guidance and user documentation to support and enhance the learning experience. Must have excellent interpersonal, presentation, verbal and written communication skills in order to interact with individuals from diverse backgrounds within the DCCCD community network. Strong experience providing effective customer service. Facilitate training workshops for team members and assist in training projects. Travels to DCCCD locations to provide training delivery. Performs other duties as assigned.

The intent of this job description is to provide a representative summary of the major duties and responsibilities performed by incumbents of this job and shall not be construed as a declaration of the total of the specific duties and responsibilities of any particular position. Incumbents may be directed to perform job-related tasks other than those specifically presented in this description. Position requires regular and predictable attendance.

Advertised: 08 Jul 2022 Central Daylight Time
Applications close: 10 Aug 2022 11:55 PM Central Daylight Time

Organization

Since 1965 the seven colleges of DCCCD — Brookhaven, Cedar Valley, Eastfield, El Centro, Mountain View, North Lake and Richland — have served more than 3 million people. That's a lot of students! The colleges of DCCCD equip students for successful living and responsible citizenship in a rapidly changing local, national and world community by providing: — the first two years of a bachelor's degree — more than 100 high-demand career programs — enrichment and certification classes for a lifetime of learning — professors who are dedicated to your success, not a research grant — unparalleled quality at a tuition you can afford Check out jobs over on our careers page at opportunities.dcccd.edu.

Website                                                         http://www.dcccd.edu
Industry                                                        Higher Education
Company size                                               5,001-10,000 employees
Headquarters                                                 Dallas, Texas
Type                                                              Educational Institution
Founded                                                        1965
Specialties                                                    Higher Education, Technical Certificates, and Vocational Degrees and Certificates

 

Locations                                                      The District Office (DO) houses the core districtwide administrative operations.
                                                                      We are situated just south of downtown Dallas, across the street from Dallas Police HQ and South Side on
                                                                      Lamar.

 

District Office                                               1601 S Lamar St, Dallas, Texas 75215
District Service Center                                  4343 IH – 30 Mesquite, TX 75150
Eastfield College                                           3737 Motley Drive Mesquite, Texas 75150
El Centro College                                          801 Main St. Dallas, Texas 75202
Richland College                                           12800 Abrams Rd. Dallas, Texas
Brookhaven College                                      3939 Valley View Ln. Farmers Branch, Texas
Cedar Valley College                                    3030 N Dallas Ave. Lancaster, Texas 75134
Mountain View College                                4849 W Illinois Ave. Dallas, Texas
North Lake College                                       5001 N MacArthur Blvd Irving, Texas 75038

Company info
Website
Telephone
2143781574
Location
1601 S. LAMAR ST
Dallas
TX
75215
US

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