Job Title: SYSTEM SUPPORT ANALYST-ENTRY
Location: St. Louis
Full/Part Time: Full-Time
Job ID: 42013
Job Description

Answer telephone inquiries concerning technology including questions regarding SSO ids, passwords, MFA, Secure Auth, networking, Canvas, email, general purpose software and hardware.

• Install and configure desktop computer systems running Windows, Macintosh OS and peripherals.
• Help faculty, staff, and students get connected to the campus network via VPN (virtual private network), wireless devices and wired devices
• Relocate desktop computers, projectors and peripherals in labs, classrooms, and faculty/staff offices as required.
• Provide computing and av hardware support, including preventative maintenance for the academic classrooms across campus, including the student computer labs
• Interact with coworkers and supervisor to determine customer support procedures that benefit the campus community.
• Provide installation of faculty and staff computers.
• Provide virus remediation
• Provide and maintain laptops for checkout.
• Provide desktop reimaging services
• The ability to support Managed Printing and software associated with printing.
• Provide TritonCards for Faculty, Staff, Students and vendors

Applicants must be authorized to work in the United States. The University will not sponsor applicants for this position for employment visas

Shift

Monday – Thursday 9:30am – 7p; Friday 1p-5p

Salary

Pay commensurate with education and experience.
Minimum starting range: $13.27-$18.00 Hourly
Grade: GGS-006
University Title: System Support Analyst - Entry

Minimum Qualifications

High school diploma required. Experience with broad range of LAN and device knowledge skills and expansive knowledge of device / workstation hardware/software/operating systems

Preferred Qualifications

In depth knowledge of Microsoft Windows & Office
-Macintosh support experience
-Strong Customer Service Skills
-Ability to lift and maneuver 75 pounds

Inclusive Excellence Statement

As one of the most culturally and ethnically diverse campuses in Missouri, UMSL is committed to maintaining a climate where all students, faculty, staff and visitors can explore their interests, refine their talents and flourish. Inclusive excellence is embedded in our strategic plan which focuses on actions to recruit and retain diverse students and employees and promote activities that encourage civil and constructive discourse, reasoned thought and sustained dialogue in an environment of inclusion, respect and appreciation.

Benefit Eligibility

The University of Missouri - St. Louis offers benefit-eligible employees a wide variety of benefits including: health, dental and vision coverage effective on the first day of employment, retirement, paid time off, tuition assistance for employees and their dependents and employee and dependent life insurance. For more information about our benefits, please visit:

https://www.umsystem.edu/totalrewards/benefits

Diversity Commitment

Equal Opportunity is and shall be provided for all employees and applicants for employment on the basis of their demonstrated ability and competence without unlawful discrimination on the basis of their race, color, national origin, ancestry, religion, sex, pregnancy, sexual orientation, gender identity, gender expression, age, disability, protected veteran status, or any other status protected by applicable state or federal law. This policy shall not be interpreted in such a manner as to violate the legal rights of religious organizations or the recruiting rights of military organizations associated with the Armed Forces or the Department of Homeland Security of the United States of America.

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To read more about Equal Employment Opportunity (EEO) please use the following links:

• EEO is the Law English Version
• EEO is the Law Spanish Version
• EEO is the Law Chinese Version