Customer Services Specialist II
- Employer
- Georgia State University
- Location
- Atlanta, GA
View more
- Employment Type
- Full Time
- Institution Type
- Four-Year Institution
Job Details
The Customer Services Specialist II will provide support to the Piedmont Central Dining Hall at Georgia State University. The Customer Services Specialist II will provide excellent customer service. Greets and acknowledges customers, maintains outstanding solid product knowledge and all other aspects of customer service standards. The individual will oversee the training and development of the Customer Services Specialist I, as well as Student Assistants and PantherTemps. This position may require the individual to be cross-trained on another position and/or responsibilities in order to provide both back-up for a department as well as to supplement resources needed during certain times of the year.Specific Job Duties:
- Accurately and efficiently utilizes POS systems and maintains all cash and media at the registers.
- Communicates customer requests to management.
- Maintains awareness of daily menu items and knowledge of meal plans.
- Counts and reconciles funds during shifts to ensure adequate funds.
- Restocks assigned supplies and brochures.
- Records patron counts.
- Maintains neat appearance at the registers and in the front of house area.
- Keeps beverage machines, napkins holders, silverware, plates, bowls, and cups filled and maintained.
- Helps keep tables and service areas clean.
- Attentive to guest needs.
- Performs other duties as assigned.
Qualifications
High school diploma or GED and two years of customer service, administrative or office experience; or a combination of education and related experience.
College/Business Unit
Open until filled
College/Business Unit: Auxiliary & Support Services
Location: Atlanta Campus
Job Posting: 12/09/22, 12:08:13 PM
Organization
Founded in 1913 in Atlanta, Georgia State University is the second-largest and one of four research institutions in the University System of Georgia. The University serves one-fourth of the graduate students in the university system; it is within a one-hour commute of more than one-third of the state’s population. Approximately 80 percent of all Georgia State alumni live and work in Georgia.
Georgia State’s main campus is located on 34 acres in downtown Atlanta. University centers in Alpharetta, Brookhaven, Buckhead and Henry County offer students convenient suburban locations for graduate courses in business and education.
More than 50,000 students annually attend Georgia State University. While 90 percent of the students are from Georgia, students also come from all 50 states and 160 countries. More than 1,400 international students attend Georgia State and graduate students comprise 31 percent of the student population.
The University offers more than 52 degree programs in more than 250 fields of study – from public policy and African-American studies to biology and health sciences. Degrees are offered at the bachelor’s, master’s, specialist and doctoral levels through six units: the College of Arts and Sciences, J. Mack Robinson College of Business, College of Education, College of Health and Human Sciences, College of Law and Andrew Young School of Policy Studies. In addition to the numerous degree programs, Georgia State offers full- and part-time programs and day, evening and weekend classes.
Students have many choices in extracurricular activities including more than 22 fraternities and sororities; and some 250 chartered student groups, including 60 degree-related student groups, seven religious, 24 law-oriented and 22 multicultural/international groups; and 10 honor societies. There is also an active student government association which includes the student senate and the judicial board.
The Georgia State Panthers are members of the Colonial Athletic Association and compete in 16 NCAA Division I intercollegiate men’s and women’s sports, including basketball, baseball, softball, golf, tennis, track and volleyball. The university announced in April 2008 that is will begin Division I-AA football in 2010.
The university’s innovative Touch the Earth program brings outdoor recreation ranging from backpacking, rock climbing, sailing, kayaking, rafting and water-skiing to out-of-state snow-skiing and snorkeling trips. And WRAS, Georgia State’s popular 100,000-watt radio voice, is the most powerful student-run radio station in the United States.
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