Job Details

Job no: 514479
Work type: Staff
Location: San José
Categories: Confidential, Probationary, Full Time, Human Resources

Job Summary

Reporting to the Senior Director, and taking work lead direction from the HRIS Lead, the Business Analyst works independently to troubleshoot simple to complex enterprise application problems using analytical skills and basic SQL. The incumbent works with customers, Information Technology, and CSU Baseline to ensure system problems are effectively resolved. This position conducts research, analyzes information, responds to information requests, and provides data in support of grievances. This position is also responsible for the testing of enterprise application updates, fixes and new releases and running regular reports for University Personnel (UP) staff. In addition, this position is responsible for ensuring all department laptops are regularly updated and serviced. The incumbent is also responsible for checking out laptops for temporary use.

Key Responsibilities

  • Communicate resolution and other critical information to users
  • Participate on system wide teams and committees related to system wide applications
  • Participate in the campus wide Instance Management group to monitor application status and prepare for testing and implementation
  • Participate in weekly departmental enterprise application troubleshooting meetings and work with staff to resolve procedural and data problems
  • Assist with or lead process design sessions and reviews/implementations of new functionality for enterprise applications, including custom modules and system wide changes
  • Train departmental and campus users on application functionality, as needed
  • Collaborate with Information Technology and other campus technical areas to ensure smooth processing and accurate data
  • Design, develop, and implement fully integrated systems including applications, databases and security to support operations and services under UP
  • Collaborate with CSU Baseline teams to design, develop and implement system wide enterprise applications
  • Design and write operational, management, tracking, statistical and standard reports using a wide variety of reporting tools
  • Develop applications that join data from different platforms to produce reports and information to support all UP units
  • Maintain inventory of all department-owned laptops and iPads

Knowledge, Skills & Abilities

  • Strong technical and functional knowledge of the PeopleSoft HCM application, including table structure
  • Strong technical and functional knowledge of the CHRS Recruiting (PageUp) application, including table structure
  • Technical knowledge of Interfolio and Faculty-180
  • Functional knowledge of faculty processes related to Interfolio
  • Strong SQL (Structured Query Language) skills
  • Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization or information exists
  • Ability to develop techniques for handling a large variety of detailed data and ability to analyze the data
  • Ability to make decisions in situations where guidelines do not exist
  • Ability to understand problems from a broad, interactive perspective
  • Ability to effectively present ideas and concepts in written or presentation format and use consultative facilitation skills to gain consensus
  • Ability to use ingenuity and innovation to conceive new approaches and solutions to address complex problems and issues
  • Ability to assess, formulate, and evaluate the impact of recommended or implemented policies from a strategic and operational perspective

Required Qualifications

  • Bachelor's degree or professional training program (or equivalent work experience) specific to the position and directly related work experience, or a combination of education and experience which demonstrates the ability to perform the essential functions of the position
  • Three (3) years of progressively responsible experience performing business analyst functions including software/database troubleshooting, user consultation and reporting

Preferred Qualifications

  • 1-2 years supporting/troubleshooting PeopleSoft HCM and/or PageUp
  • Knowledge of CSU PeopleSoft and PageUp implementations
  • Ability to write basic SQL statements and develop reports


Classification: Confidential Technical Support II
Anticipated Hiring Range: $6,000/month - $6,418/month
CSU Hiring Range: $4,000/month - $10,549/month

San José State University offers employees a comprehensive benefits package typically worth 30-35% of your base salary. For more information on programs available, please see the Employee Benefits Summary.

Application Procedure

Click Apply Now to complete the SJSU Online Employment Application and attach the following documents:

  • Resume
  • Letter of Interest

All applicants must apply within the specified application period: May 20, 2022 through June 12, 2022. This position is open until filled; however, applications received after screening has begun will be considered at the discretion of the university.

Contact Information

University Personnel
[email protected]

CSU Vaccination Policy

The CSU requires faculty, staff, and students who are accessing campus facilities to be immunized against COVID-19 or declare a medical or religious exemption from doing so. Any candidates advanced in a currently open search process should be prepared to comply with this requirement as a condition of employment. The system wide policy can be found at and questions may be sent to [email protected].

Additional Information

Satisfactory completion of a background check (including a criminal records check) is required for employment. SJSU will issue a contingent offer of employment to the selected candidate, which may be rescinded if the background check reveals disqualifying information, and/or it is discovered that the candidate knowingly withheld or falsified information. Failure to satisfactorily complete the background check may affect the continued employment of a current CSU employee who was offered the position on a contingent basis.

The standard background check includes: criminal check, employment and education verification. Depending on the position, a motor vehicle and/or credit check may be required. All background checks are conducted through the university's third party vendor, Accurate Background. Some positions may also require fingerprinting. SJSU will pay all costs associated with this procedure. Evidence of required degree(s) or certification(s) will be required at time of hire.


All San José State University employees are considered mandated reporters under the California Child Abuse and Neglect Reporting Act and are required to comply with the requirements set forth in CSU Executive Order 1083 as a condition of employment.

Jeanne Clery Disclosure of Campus Security Policy and Crime Statistics Act and Campus Housing Fire Safety Notification:

Pursuant to the Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act, the Annual Security Report (ASR) is also now available for viewing at The ASR contains the current security and safety-related policy statements, emergency preparedness and evacuation information, crime prevention and Sexual Assault prevention information, and information about drug and alcohol prevention programming. The ASR also contains statistics of Clery crimes for San José State University locations for the three most recent calendar years. A paper copy of the ASR is available upon request by contacting the Office of the Clery Director by phone at 408-924-1501 or by email at [email protected].

Pursuant to the Higher Education Opportunity Act, the Annual Fire Safety Report (AFSR) is also available for viewing at The purpose of this report is to disclose statistics for fires that occurred within SJSU on-campus housing facilities for the three most recent calendar years, and to distribute fire safety policies and procedures intended to promote safety on Campus. A paper copy of the AFSR is available upon request by contacting the Housing Office by phone at 408-795-5600 or by email at [email protected].

Equal Employment Statement

San José State University (SJSU) is an Equal Opportunity/Affirmative Action employer committed to nondiscrimination on the basis of age, ancestry, citizenship status, color, creed, disability, ethnicity, gender, genetic information, marital status, medical condition, national origin, race, religion or lack thereof, sex, sexual orientation, transgender, or protected veteran status consistent with applicable federal and state laws. This policy applies to all SJSU students, faculty and staff programs and activities. Title IX of the Education Amendments of 1972, and certain other federal and state laws, prohibit discrimination on the basis of sex in all education programs and activities operated by the university (both on and off campus).

Advertised: May 20, 2022 (9:00 AM) Pacific Daylight Time
Applications close: Open until filled


Welcome to San José State University!

San José State University is a major, comprehensive public university located in the center of San José and in the heart of Silicon Valley. SJSU is the oldest state university in California. Its distinctive character has been forged by its long history, by its location, and by its vision - a blend of the old and the new, of the traditional and the innovative. Among its most prized traditions is an uncompromising commitment to offer access to higher education to all persons who meet the criteria for admission, yielding a stimulating mix of age groups, cultures, and economic backgrounds for teaching, learning, and research. SJSU takes pride in and is firmly committed to teaching and learning, with a faculty that is active in scholarship, research, technological innovation, community service, and the arts.

Located on 154 acres in downtown San José, the university offers the excitement of studying at a large, metropolitan campus where many cultures meet. Yet students find personal attention from faculty members in the smaller setting of the university's eight colleges.

Mission Statement

In collaboration with nearby industries and communities, this faculty and staff is dedicated to achieving the University's mission as a responsive institution of the State of California.

To enrich the lives of its students, to transmit knowledge to its students along with the necessary skills for applying it in the service of our society, and to expand the base of knowledge through research and scholarship.

Leadership at SJSU

Leadership at San Jose State is defined by a belief that shared decision making and collaborative university governance is at the core of our culture. With this inclusive approach as a guide, President Mohammad H. Qayoumi and the university's leadership promote discussion and engagement among faculty, staff, students and the community to shape and accomplish the goals of San Jose State.

California State University System

San Jose State is one of 23 campuses within the California State University System, the largest, the most diverse, and one of the most affordable university systems in the country. The 25-member CSU Board of Trustees is responsible for the oversight of the California State University system. See the California State University, Office of the Chancellor website for more information.

Get job alerts

Create a job alert and receive personalized job recommendations straight to your inbox.

Create alert