Requisition ID: req3642

Job Title: College Transition Designer

Department: Orientation

Location: Columbus Campus

Employment Type: Staff

Employment Status: Board Approved

Bargaining Unit: Non-Bargaining Unit

FLSA Status: Exempt

Compensation Type: Hourly

Compensation Range: 21.50 - 21.50

Schedule: In-Person: Monday, Tuesday 8 am-5 pm; Wednesday, Thursday rotation of 8 am-5 pm and 9:30 am-6:30 pm; Friday 8 am-4:30 pm as well as occasional evenings and Saturdays required based on operation

End Date(if applicable): 

Job Description: 

POSITION SUMMARY 
The College Transition Designer serves as a navigator, supporter, and motivator to further stimulate learning by acting as the initial connection for admission and student services to new students in a complex and diverse learning environment. This role is responsible for providing new student support and coaching. The College Transition Designer focuses on duties including but is not limited to: College readiness support (Placement test, career assessments, Prior Learning Assessment (PLA), online learning, etc.); academic coaching & learning support, and participation in campus-wide events such as New Student Programs.

ESSENTIAL FUNCTIONS OF THE JOB

New Student Coaching
Designs individualized studentexperience by creating and reviewing information regarding careeropportunities, program of study, placement, orientation, and financial aid. Providesguidance, coaching, and advising on issues that will impact their placement,enrollment, and financial assistance including the potential effect of changesin their course load, withdrawal from their classes and eligibility for arefund of tuition charges, and adherence to the Satisfactory Academic Progressstandards policy and appeal process. Assists and supports students throughoutthe admission and enrollment process. 

Provides outreach and follow-up support via written and phone communications. Tracks all activities, evaluates their effectiveness, and recommends outreach changes and improvements. Assists students in understanding their financial obligations and educating them on how Columbus State Community College, federal, state, and third-party resources can assist them. Utilizes critical thinking, problem-solving, and experience with student issues to be proactive in addressing potential student concerns, identifying potential barriers within the student enrollment process, and initiating steps resulting in resolution.

Orientation Program Design & Facilitation
Serves as a primary facilitator of new student programs (including New Student Workshops, New Student Orientation, and Online Orientation) by autonomously designing and developing engaging presentations, first-semester course recommendations, financial aid support, and general support to new students and their families. Designs, produces, and presents professional, engaging, and motivational presentations using the latest technology to a wide variety of audiences providing information about the College and opportunities for students.

Contributes and participates in the planning, development, and implementation of activities designed to attract and enroll new students. Works autonomously on projects and events overseen by leadership in New Student Programs.

Independently develops and designs materials that guide and educate students in understanding their transition as (new) students at the College. Ensures that the College’s vision and mission are reflected in all aspects of the transition/Orientation student experience, i.e. implementing standard aesthetics and elements that are user friendly and designed for optimum student engagement.

Integrates and explains policies and procedures of all areas of enrollment services and other closely related areas to new students. Anticipates students' needs by considering all aspects of the enrollment cycle. Supports and contributes to on-campus visits, providing campus tours, special event programming, and other internal and external recruitment activities. 

Building Partnerships
Collaborates closely with keyColumbus State departments including the Academic Affairs, Admissions, PlacementTesting, International Student Services, Student Central, Enrollment ServicesOperations, and Accessibility and Testing to ensure effective studentenrollment matriculation. Makes appropriate referrals to faculty, advisors,counselors, program coordinators, student service areas, or other resources asneeded. Assists with other Enrollment and Student Service areas asneeded/assigned.

Diversity, Equity, & Inclusion
Fosters and maintains a safe environment of respect and inclusion for faculty, staff, students, and members of the community.

OTHER DUTIES & RESPONSIBILITIES
Manages multiple assignments of varying complexity while meeting federal as well as internal regulations and procedures, with the ability to adapt to changing needs of the College and business partners.

Hours include a schedule rotation to support student needs including occasional evenings and Saturdays based on operational needs.

CORE COMPETENCIES 
Professionalism, Adaptability, Managing Work, Continuous Learning, Continuous Improvement, Coaching, Customer/Student/Employee Focus, Valuing Differences, Collaboration, Quality Orientation, Communication, and Technology Savvy

KNOWLEDGE, SKILLS, AND ABILITIES

Knowledge of: college student development; academic assessment and advising practices; college and career readiness; Federal Financial Aid regulations and documentation; federal immigration regulations; international document verification; cultural diversity; college and community resources; management and leadership practices in higher education.

Skill in: problem-solving; attention to detail; maintaining documentation and records; verbal and written communications; maintaining good public relations; customer service; operating general office equipment; general typing; application of job software programs and applications, and standard office practices and procedures; interpreting and implementing federal, state and common policies and procedures.

Ability to: written and verbal communication; effectively prioritize multiple projects and assignments; effectively work with persons of varying cultures and backgrounds; work independently; navigate complex and multifaceted institutions/organizations; demonstrate initiative; create visually appealing and informative materials and presentations; develop and maintain effective working relationships with associates, supervisors, job contacts and the general public; actively listen and provide empathetic support; demonstrate flexibility; exhibit a pleasant telephone manner; answer routine inquires; maintain confidential and sensitive information; maintain accurate and complete work records; planning, scheduling, and organization of work.

PHYSICAL REQUIREMENTS 
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions described in this position description. While performing the duties of this job, the employee regularly exhibits digital dexterity when entering data into a computer. The employee regularly sits but may stand and walk for extended periods. The employee converses verbally or manually with others in person and by telephone. Vision demands include close, relatively detailed vision when focusing on a computer screen. The employee occasionally lifts or exerts a force of up to 10 pounds when moving files, boxes, and other materials.

MINIMUM QUALIFICATIONS 
Bachelor's degree in a related field and two (2) years of experience in education, social work, customer service, or other related fields. Must have a commitment to the students' success and student-centered education.

State Motor Vehicle Operator's License or demonstrable ability to gain access to work site(s).

*An appropriate combination of education, training, coursework, and experience may qualify a candidate.

 

Knowledge, Skills and Abilities: 

Minimum Qualifications:

Preferred Qualifications: 

Additional Information: