Admissions Counselor IIAgency
Texas A&M University - San AntonioDepartment
Office of AdmissionsProposed Minimum Salary
San Antonio, TexasJob Type
Counsels prospective first-year or transfer students regarding university admissions policies and procedures. Represents the university at recruitment events. Provides consistent and timely communication to prospective students, parents, and community college/high school partners via multiple methods of communication. Works collaboratively with colleagues to efficiently assist students throughout the throughout the recruitment cycle. Candidate must have ability to work across all student populations (primarily first-year and transfer students). Team needs and candidate experience will determine recruitment population assigned.
Typically works Monday-Friday; 8 a.m. – 5 p.m. Work beyond normal hours to include evenings and weekends is required. Extensive travel required during peak recruitment months/season.
Counsels prospective undergraduate students on all aspects of the admissions process within assigned recruitment territories
Communicate with students, parents, high school counselors, community colleges regarding admission materials needed throughout the enrollment process
Represents the university at regional recruitment events, high school visits, community college visits, military installations, transfer fairs, college fairs, and other college recruitment events
Develops and implements the recruitment plan including scheduling, executing, and reporting of all recruitment activities for assigned territories
Works collaboratively with on and off-campus partners in order to further the mission of the Office of Admissions. This may include, but is not limited to, collaborating with academic departments, assisting with financial aid workshops, campus tours, athletics, and military student recruitment programming to increase new student enrollment
Documents and provides reports related to recruitment activities on a weekly basis and as requested
Utilize and continuously monitor data reports strategically to reach individual territory and office’s application, admit, and enrollment goals
Maintains high level of knowledge of university applications such as Banner and Customer Relationship Management System (CRM) to effectively assist in resolving inquiries
Performs preliminary degree evaluations of transfer college credits for incoming students
Follows directives regarding strategic planning and recruitment strategies
Provides internal and external customer service through: timely communication; follow through leading to results; and generating solutions to assist prospective students, families, and campus partners
Assist with training of new admissions counselors within the Office of Admissions as needed
Required Education and Experience:
One (1) year of related experience in admissions, student recruiting, higher education, or customer service/sales
Preferred Education and Experience:
Master’s degree in Education, Communications, or Business/Marketing
Documented excellence in a professional role, dealing one-on-one with people on a daily basis in a dynamic service-oriented environment
Experience with Banner Student Information System and/or Customer Relations Management Software
Skills, Knowledge & Abilities
Ability to travel for recruitment purposes
Ability to work irregular hours during scheduled times, including occasional weekends as needed
Intermediate skills in Microsoft Office Suite (Word, Excel, PowerPoint, and Outlook) and in personal computers
Excellent interpersonal, written, and verbal communication skills to be able to communicate effectively with diverse populations in a positive, courteous, and professional manner
Strong customer service and public presentation skills
Ability to compile and analyze data for business operations
Demonstrated ability to plan, initiate, and organize event.
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Please ensure that all required documents are uploaded prior to submitting the application. Once application is submitted, no changes or revisions can be made. If you have issues with adding documents with your application, please contact HR at 210-784-2058.
In compliance with ADA, if accommodations are needed for the application process, please contact HR at (210) 784-2058.
All positions are security-sensitive. Applicants are subject to a criminal history investigation, and employment is contingent upon the institution’s verification of credentials and/or other information required by the institution’s procedures, including the completion of the criminal history check.
Equal Opportunity/Affirmative Action/Veterans/Disability Employer committed to diversity.