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Admissions Counselor II

Texas A&M University-San Antonio
San Antonio TAMUSA

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Administrative Jobs
Institutional & Business Affairs, Admissions & Enrollment
Employment Type
Full Time
Institution Type
Four-Year Institution
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Job Details

Job Title

Admissions Counselor II


Texas A&M University - San Antonio


Office of Admissions

Proposed Minimum Salary


Job Location

San Antonio, Texas

Job Type


Job Description

Counsels prospective first-year or transfer students regarding university admissions policies and procedures. Represents the university at recruitment events. Provides consistent and timely communication to prospective students, parents, and community college/high school partners via multiple methods of communication. Works collaboratively with colleagues to efficiently assist students throughout the throughout the recruitment cycle. Candidate must have ability to work across all student populations (primarily first-year and transfer students). Team needs and candidate experience will determine recruitment population assigned.

Typically works Monday-Friday; 8 a.m. – 5 p.m. Work beyond normal hours to include evenings and weekends is required. Extensive travel required during peak recruitment months/season.


  • Counsels prospective undergraduate students on all aspects of the admissions process within assigned recruitment territories

  • Communicate with students, parents, high school counselors, community colleges regarding admission materials needed throughout the enrollment process

  • Represents the university at regional recruitment events, high school visits, community college visits, military installations, transfer fairs, college fairs, and other college recruitment events

  • Develops and implements the recruitment plan including scheduling, executing, and reporting of all recruitment activities for assigned territories

  • Works collaboratively with on and off-campus partners in order to further the mission of the Office of Admissions. This may include, but is not limited to, collaborating with academic departments, assisting with financial aid workshops, campus tours, athletics, and military student recruitment programming to increase new student enrollment

  • Documents and provides reports related to recruitment activities on a weekly basis and as requested

  • Utilize and continuously monitor data reports strategically to reach individual territory and office’s application, admit, and enrollment goals

  • Maintains high level of knowledge of university applications such as Banner and Customer Relationship Management System (CRM) to effectively assist in resolving inquiries

  • Performs preliminary degree evaluations of transfer college credits for incoming students

  • Follows directives regarding strategic planning and recruitment strategies

  • Provides internal and external customer service through: timely communication; follow through leading to results; and generating solutions to assist prospective students, families, and campus partners

  • Assist with training of new admissions counselors within the Office of Admissions as needed

Required Education and Experience:

  • Bachelor’s degree

  • One (1) year of related experience in admissions, student recruiting, higher education, or customer service/sales

Preferred Education and Experience:

  • Master’s degree in Education, Communications, or Business/Marketing

  • Documented excellence in a professional role, dealing one-on-one with people on a daily basis in a dynamic service-oriented environment

  • Experience with Banner Student Information System and/or Customer Relations Management Software

Skills, Knowledge & Abilities

  • Ability to travel for recruitment purposes

  • Ability to work irregular hours during scheduled times, including occasional weekends as needed

  • Intermediate skills in Microsoft Office Suite (Word, Excel, PowerPoint, and Outlook) and in personal computers

  • Excellent interpersonal, written, and verbal communication skills to be able to communicate effectively with diverse populations in a positive, courteous, and professional manner

  • Strong customer service and public presentation skills

  • Ability to compile and analyze data for business operations

  • Demonstrated ability to plan, initiate, and organize event.

    Application Instructions:

    Please make sure to provide the following documents:

    • Application

    • Cover Letter to include two professional references

    • Resume

    For detailed instructions on how to apply for any position on our website, please use the following link:

    Summary of Employee Benefits:

    Please ensure that all required documents are uploaded prior to submitting the application. Once application is submitted, no changes or revisions can be made. If you have issues with adding documents with your application, please contact HR at 210-784-2058.

    In compliance with ADA, if accommodations are needed for the application process, please contact HR at (210) 784-2058.

    All positions are security-sensitive. Applicants are subject to a criminal history investigation, and employment is contingent upon the institution’s verification of credentials and/or other information required by the institution’s procedures, including the completion of the criminal history check.

    Equal Opportunity/Affirmative Action/Veterans/Disability Employer committed to diversity.


    TAMUSA pic1Texas A&M University-San Antonio (A&M-SA) is a contemporary university that reflects the diverse and heritage-rich community it serves. Founded as the first upper-division institution of higher education in South San Antonio in 2009, A&M-SA today is a comprehensive four-year university offering high-quality, affordable education.

    From fall 2008 to fall 2017, enrollment has grown 340 percent. The University currently serves nearly 6,500 students and has graduated more than 8,000 alumni. The student body is 60 percent female and 72 percent Hispanic. Approximately 77 percent of students are the first in their family to attend college.

    TAMUSA pic3Since becoming president of A&M-SA in 2015, Dr. Cynthia Teniente-Matson has forged an audacious strategic plan for the University to fulfill its mission and bring to life its core values while achieving several important goals, including becoming a national model for student and academic success.

    Through the University’s 26 undergraduate degrees and 13 graduate degrees, students can pursue a wide variety of in-demand fields, such as education, business, information technology and cyber security, criminology and biology. A&M-SA equips students with the knowledge, marketable skills and high-impact educational experiences that prepare them for rewarding careers, responsible global citizenship and lifelong learning.

    With unprecedented enrollment growth, small classes, flexible schedules and in-demand degrees, A&M-SA is making the dream of higher education a reality for students in the San Antonio community and beyond.TAMUSA pic2

    Fast Facts:

    • A&M-SA offers the lowest undergraduate tuition among four-year universities in San Antonio: $8,216 average cost per year (tuition and fees for spring and fall semesters for 15 credit hours/semester)
    • A&M-SA is a Military EmbracingTM university; 1 in 6 of our students is military connected (veterans, active-duty, spouses or dependents)
    • The National Security Agency (NSA) designated A&M-SA as a National Center for Academic Excellence in Cyber Defense Education (CAE-CDE) through the year 2022. This prestigious designation puts the University among a select group of institutions nationwide meeting rigorous federal standards.
    • 20:1 student to teacher ratio


    Texas A&M University-San Antonio (A&M-SA) is accredited by the Southern Association of Colleges and Schools Commission on Colleges to award baccalaureate and master’s degrees. Contact the Commission on Colleges at 1866 Southern Lane, Decatur, Georgia 30033-4097, call 404-679-4500 or visit for questions about the accreditation of A&M-SA.

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