IT Operations Manager / IS Operating Systems Analyst IV

San Diego State University
San Diego

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Administrative Jobs
Technology, Analysts & Programming
Employment Type
Full Time
Institution Type
Four-Year Institution

Job Details

IT Operations Manager / IS Operating Systems Analyst IV

Req No: 2021-12958
Category: Information Technology
Type: Full-Time Central Staff
Salary: $8,150 - $11,179 per month
Close Date:

Under the general direction of the Associate Executive Director, Information Systems, this position is responsible for providing leadership and planning for future technology directions and administration of a complex, hybrid (on premise/cloud) multi-site environment. With a passion to innovate and a drive for enterprise level technology solutions, while displaying personal accountability for results and an uncompromising dedication to quality, the IT Operations Manager is responsible for the following: plan, research, and implement hardware, software and operating system software; administration of SDSURF servers, including back-up and recovery processes and procedures, configuration, trouble-shooting, monitoring performance, securing, tuning and updating the assigned servers and related equipment; analysis of legacy applications to determine required resources, dependencies, and risks in transitioning systems to a consolidated data center and/or the cloud; leading the IT Operations team including establishing and documenting security and configuration standards for servers and central staff workstations, and assisting and mentoring junior staff. This position also manages and maintains cloud infrastructure and services, ensuring cost-effective, highly-available systems and solutions utilizing a variety of cloud platforms, tools, and services and provides mentoring, guidance, and leadership with regards to cloud-centric projects and initiatives.

Essential Job Functions: This is a hands-on Manager role. The holder of this position must be able to perform all of the following duties and responsibilities.

  • Drive cloud-first culture and automation within IT infrastructure
  • Maintain and expand automation in our IT environment
  • Plan and perform installation, configuration, and maintenance of AWS and on-premise environment
  • Lead troubleshooting efforts and root cause analysis for servers and endpoints
  • Evaluate improvement opportunities and implement selected improvements
  • Maintain SDSURF security and data protection strategies
  • Maintain compliant system configuration baselines using tools such as Ansible
  • Mentor IT and Service Desk team members
  • Provide a high-quality customer experience
  • Must be available to support our production environment 24/7

Knowledge and Abilities
  • Extensive experience in all of the following areas: Linux, Windows Server, Systems Analysis and Troubleshooting, Backup and Recovery, VMWare and Virtualization
  • Solid Understanding of Cloud Service Providers and the migration of on-premise systems to cloud
  • Ability to troubleshoot complex system and configuration issues
  • Self-driven and able to work in an environment with frequently changing priorities
  • Experience with source control systems, particularly Git and Github
  • Results-oriented and resourceful
  • Ability to work with diverse and multi-disciplinary teams
  • Top-notch organizational and time management skills
  • Outstanding verbal and written communication skills
  • 5+ years experience in a hands-on Senior IT role
  • 3+ years implementing an enterprise IT environment including automation/workflows, hosts, operating systems, storage, networking, security, applications, technical support, and budgeting
  • 3+ years managing or supervising technical teams
  • Bachelor’s Degree

Desired Qualifications:
  • Experience with AWS and Azure cloud platforms
  • Experience with Veeam Enterprise Backup
  • Experience with Unix and Linux system administration
  • Bachelor's degree in Information Systems, Computer Science, or related field
  • Technical Certifications
  • Security Certifications
  • ITIL Foundations Certification

  • This position is open until filled.
  • Applicant must live in a commutable distance from SDSU.
  • A background check (including a criminal records check) must be completed satisfactorily before any candidate can be offered a position with SDSU Research Foundation
  • San Diego State University Research Foundation is an EEO/AA/Disability/Vets Employer

The COVID-19 vaccine is required by the CSU for all SDSU Research Foundation employees as a condition of employment. Should you be offered a position, you will be required to provide proof of vaccination status. Individuals who obtain an approved medical or religious exemption on file will be required to complete regular COVID-19 testing.

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Since it was founded in 1897, San Diego State University has grown to offer bachelor's degrees in 89 areas, master's degrees in 78 areas and doctorates in 21 areas. SDSU's approximately 32,000 students participate in an academic curriculum distinguished by direct contact with faculty and an increasing international emphasis that prepares them for a global future.

SDSU's annual economic impact to the state of California is $6.5 billion, according to an impact report done by the California State University in 2010.

Of SDSU's 280,000-plus alumni, approximately 60 percent live in San Diego. They comprise more than half the region's engineers, teachers, entrepreneurs and the local workforce for a host of other industries.

Learn More About:

Research: Since 2000, SDSU faculty and staff have attracted more than $1.7 billion in grants and contracts for research and programs ranging from cardiovascular disease to marine biology.

Diversity: SDSU ranks No. 19 in the nation for racial diversity and among the top universities for economic diversity. SDSU was ranked No. 11 in the nation and No. 4 in California for bachelor's degrees awarded to Hispanics by Hispanic Outlook for Higher Education

International Study: SDSU offers 350 international education programs in 50 countries. Nearly 12,000 students have studied abroad in the past 12 years.

Community Service: SDSU is a recognized leader in innovative efforts to improve urban K-12 education. The City Heights Educational Collaborative and Compact for Success both positively impact the academic achievement of elementary, middle and high school students in the local area.

Sustainability: Sustainability is an every-day part of the university culture at San Diego State University. Students, faculty and staff all participate in a myriad of ways, from festivals, to research to academic programs. In spring 2014, SDSU opens its first LEED Platinum Certified building — the 206,000 square-foot Aztec Student Union.

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5500 Campanile Drive
San Diego
United States

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