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Mail Clerk II

University of Redlands
Redlands, CA
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Job Details

Hunsaker Plaza Clocktower behind Palm TreesPOSITION CODE: 5308DEPARTMENT: Office ServicesAPPOINTMENT: Part-time, Twelve (12) month, 9:00 am – 1:00 pm M-FSTARTING SALARY: $15.00 per hourGRADE: S04DATE AVAILBLE: ImmediatelyINTRODUCTORY PERIOD: Six (6) MonthsPOSTING DATE: May 18, 2022APPPLICATION DEADLINE: June 1, 2022, 2:00 P.M., P.S.T.

The Mail Clerk provides complete mail services to student population, including receipt and delivery of mail.

Reporting to the Director of Event/Office Services, this position collects, processes, and distributes incoming and outgoing mail ensuring confidentiality and appropriate postage and handling for all mail.

Duties and Responsibilities:

The duties and responsibilities include, but are not limited to, the following:

  • Provides customer service for the Student Mail Center and Office Services.
  • Operates a cash register and shares accountability for funds/daily balancing of the cash drawer.
  • Receives and processes accountable packages/mail utilizing a specialized software application.
  • Receives and distributes mail for students – from USPS, UPS, FedEx, DHL, OnTrac, Amazon, and other mail carriers.
  • Stay current on USPS services and prices.
  • Provide various mail services to the campus community such as stamp sales, postal supplies, scales, and receiving pre-paid packages/envelopes.
  • Completes departmental log sheets.
  • Responds by phone to students, parents and campus community to questions and needs related to receipt and delivery of mail and mail services.
  • Involved in the training of student employees and the on-going monitoring of their job duties for quality control purposes.
  • Crosstrain with other Office Services positions and assist as needed.
  • Assist Event Services as needed.
  • Performs other duties and special projects as assigned or directed.
  • Adheres to all safety and housekeeping projects as assigned or directed.
  • Performs other duties as assigned.

Qualification Guidelines

Any combination equivalent to, but not limited to, the following:


  • High school diploma or equivalent.
  • Two years customer service experience and mail services training preferred. Proficiency with spreadsheets, technical support, expense management, and word processing software applications preferred.
  • A valid California Class C CA drivers’ license with a good driving record is required. A current DMV printout demonstrating a good driving record will be required prior to offer of employment.

Knowledge and Skills:

  • Knowledge of applicable federal and state laws and regulations.
  • Customer service practices and telephone etiquette.
  • General math skills.
  • Ability to use sound judgment in the application of policies and procedures.
  • Communicate effectively, both orally and in writing. 
  • Understand and follow written and oral instructions.
  • Excellent technical and problem-solving skills.
  • Excellent organizational skills.
  • Ability to learn quickly, work independently and with minimal supervision in a fast-paced environment with changing priorities.
  • Ability to work independently and as a team in a multi-task-oriented environment.
  • Working knowledge of computers and standard office equipment.
  • Working knowledge of Microsoft Office software including Excel, Word, PowerPoint, and Outlook.
  • Aptitude to learn new and evolving technology.
  • Ability to recommend appropriate courses of action within established guidelines.
  • Ability to foster strong, positive relationships and align both internal and external resources to achieve university objectives.
  • Must be able to competently interact with a culturally and ethnically diverse population of students, faculty, and staff. 

Physical Requirements/Working Conditions:

Working Conditions:

Standard office and mail room setting. Duties performed in a mail room environment. At least minimal environmental controls to assure health and comfort.

Physical Demands:

Incumbents stand for long periods of time; extensive walk on a regular basis; speak clearly and distinctly to provide information; see to read fine print and operate computer; hear and understand voices over telephone and in person; use hands and fingers to operate an electronic keyboard or other office machines; travel to various locations; finger dexterity may be required to utilize and operate the specialized tools and equipment; distinguish colors and have depth perception; reach with hands and arms; pushing, pulling lifting and occasional crawling; stoop or kneel or crouch; ascend/descent ladders, stairs, ramps; and lift, carry and/or move objects weighing up to 45 pounds. There may be exposure to dirt/dust, chemicals/solvents, and noise with occasional exposure to temperature extremes and vibrations.

TO APPLY: A resume/CV and cover letter are required. In compliance with The Americans with Disabilities Act, if selected for the interview process and accommodations are needed please call (909) 748-8040.

INFORMATION REGARDING COVID-19: New employees are required to submit proof of having received the full course dose of an approved COVID-19 vaccine or submitting an exemption request for medical or religious reasons within sixty (60) days from your date of hire.





University of Redlands garden sign


The University of Redlands is a private, independent liberal arts university centrally located in the heart of southern California. Situated in the area east of Los Angeles known as the Inland Empire, the beautiful Redlands campus is within easy traveling distance of snow skiing, hiking and climbing to the north, some of the world’s best beaches to the south, Palm Springs and Joshua Tree to the east, and the urban culture of Los Angeles to the west.

Ranked 12th among regional universities in the West by U.S. News & World Report, Redlands offers 50 undergraduate programs as well as graduate programs in business, communicative disorders, education, geographic information systems and music.  

The University of Redlands serves approximately 5,000 students in its primarily undergraduate residential College of Arts and Sciences, as well as its School of Education and School of Business, which offer graduate programs at eight locations across southern California in addition to the main campus. The School of Continuing Studies offers non-degree program credentials and course opportunities.

Redlands blends liberal arts and professional programs, applied and theoretical study, traditional majors and self-designed contracts for graduation. For a select group of highly motivated, self-driven students, the progressive Johnston Center for Integrative Studies allows such inclined undergraduates to negotiate their own course of study with a faculty/peer committee, receiving narrative evaluations rather than letter grades.

The Master of Science in Geographic Information Systems program is an intensive, one-year residential program that draws international acclaim, in part due to the close collaboration with Redlands-based Esri, the world’s leading GIS company.

Recognized for having one of the highest study abroad participation rates among our peers, Redlands students travel the world, choosing from more than 100 programs. Redlands’ Community Service Learning program receives national acclaim each year as our students complete over 120,000 hours of public service annually around the world.

Learn more about the University of Redlands.

Find Us
1200 E. Colton Avenue
P.O. Box 3080
ATTN: Human Resources
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