Director of Public Services

Smith College
Smith College

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Administrative Jobs
Technology, Multimedia & Audiovisual
Employment Type
Full Time
Institution Type
Four-Year Institution

Job Details

If you have any questions about the position or our application process, reach out to us at

LibrariesJob Description

Job Summary

The Director of Public Services leads the evolving public services for Smith College Libraries including Neilson, Hillyer and Josten and Alumnae Gym Libraries. The Director stewards the visioning and strategic planning process for the libraries' public services and is responsible for staff and processes in Access Services, Resources Sharing, (Interlibrary Loan and Stacks Management) and Operations. Coordinates public services aspects of the integrated curricular services (Central Service Point, Learning Commons, and the Digital Media Hub) located in Neilson Library as a member of leadership teams including partners from ITS, the Jacobson Center for Writing, Teaching & Learning, the Spinelli Center for Quantitative Learning, the Office of Disability Services, and other campus services. This position collaborates across the campus with Alumnae Relations & Development, Admissions, and the Museum of Art to coordinate the libraries’ role in campus wide events. The Director manages complex access, space use and security issues of the libraries and develops ongoing training for Access Services staff and student employees in public services roles. Employing user-centered methods, this position leads, designs, assesses and refines services to provide a user-focused, seamless experience for the Smith community in an inclusive, equitable and respectful environment.

Leadership & Planning (40%)

  • As a member of the Library Leadership Team advocates for and represents public services in strategic planning and implementation, resource planning and oversight, leadership mentoring and organizational development for the Smith College Libraries.

  • Liaises with library departments and ITS to coordinate public services engagement across the libraries.

  • Cultivates a leadership role in developing strong partnerships with academic units and co-curricular programs.

  • Contributes to college-wide and library-wide diversity, equity, accessibility, and inclusion initiatives.

  • Collaborates with peers within the libraries, across campus and in the community to foster student success and further the College's goals.

  • Leads the User Services Team and working groups in continuous efforts to develop and assess user-focused policies that are kept current and clearly communicated.

  • Researches, plans, develops, recommends, and implements long- and short-term goals, best practices, standards, principles, and innovative means for the provision of public library services to the Smith and local communities.

Management (40%)

  • Responsible for management, policies, and workflows of public services departments, including Operations, Access Services, Reserves, Interlibrary Loan and stacks management.

  • Collaborates with Collection Services ensuring services are maintained.

  • Oversees library operations including user services, optimal space use, user data analysis and security. Liaises with Five College Inc. regarding storage and retrieval of Smith collections in the Library Annex shared repository.

  • Continuously seeks avenues to optimize service and accessibility through the application of innovative technologies, policies, and services.

  • Responsible for a staff of 12-15, numerous student employees, and directly supervises 3-4 FTE.

  • Fosters exploration, curiosity, inquiry, discovery and creation by staff, students, faculty and the Smith community in library services.

  • Strengthens existing and develop new services in consideration of user needs, new opportunities, evolving curriculum, teaching methods and technologies, organizational goals and trends in academic libraries and higher education.

Communication & Outreach (20%)

  • Works with Library Communications staff to promote library services, hours, collections, news, tours, and events across campus and to the Smith and local communities.

  • Responsible for providing current, engaging and informative content for use in library news and event promotion.

  • Collaborates with Special Collections and other library departments and campus partners on planning for and promoting events, exhibitions, open houses, research support opportunities and other library experiences.

  • Responsible for tours and planning events to create a welcoming environment and experience for library users, guests and visitors.

  • Coordinates with library and campus partners to host Smith events taking place in the Libraries, including key campus activities such as graduations, reunions, family weekend and similar events to welcome new and current students, faculty, staff and alumnae.

  • Responsible for ensuring that space use digital display systems are operating as needed and communicating appropriate information.

Other Functions

Other duties as assigned.

Minimum Qualifications:

  • MLS, Master's degree in education or a related field; 7 years of progressively responsible experience in library public services; or equivalent combination of education and work experience.

  • Substantial supervisory and leadership experience; knowledge of library support of curricular, co-curricular and public programs and best practices in assessment.

Preferred Qualifications:

  • Experience in implementing equity and inclusion practices and creating an accessible, welcoming, respectful library work and study environment.

  • Experience with library systems.


  • Demonstrated ability to lead and work in a collaborative and collegial environment.

  • Excellent interpersonal and communication skills.

  • Ability to create a workplace environment that is user-focused, based on respect and prioritizes staff input and development.

  • Demonstrated skills in managing teams that collaborate across departments in agile, quickly-changing environments.

  • Ability to apply critical, analytical and innovative thinking to work.

  • Ability to successfully manage projects, prioritize work, and identify and solve problems.

Additional Information

For the care and safety of our community, Smith College requires that all employees be vaccinated as a condition of employment and as such, the incumbent will be required to be immunized against COVID-19 on or before their first day of employment. Proof of vaccination status will be required. Individuals may seek medical or religious exemption with HR, but must do so prior to their arrival.

Please attach BOTH a current resume and a cover letter in order for your application to be considered for this position . Be sure you have provided all attachments before submitting your application. You will NOT be able to attach additional files after you have hit the Submit button.

Review of applications will begin

Compensation Grade:

Grade F

Position Type:


About Smith College

Located in Northampton, MA, Smith College is one of the largest women’s colleges in the country and is dedicated to excellence in teaching and research across the liberal arts. A faculty of outstanding scholars interact with students in small classes, as advisors, and through student-faculty research projects. The College is a member of the Five College Consortium with Amherst, Hampshire and Mt. Holyoke Colleges, and the University of Massachusetts Amherst. Students cross-enroll and faculty cross-teach across the Five Colleges.

Consistent with the Americans with Disabilities Act (ADA) and Massachusetts General Law, Chapter 151B, it is the policy of Smith College to provide reasonable accommodation when requested by a qualified applicant or employee with a disability, unless such accommodation would cause an undue hardship. The policy regarding requests for reasonable accommodation applies to all aspects of employment, including the application process. If reasonable accommodation is needed, please contact our recruiting team at

Diversity and a culture of inclusion among students, staff, faculty, and administration are crucial to the mission and values of Smith College. We are an Affirmative Action/Equal Opportunity employer and do not discriminate on the basis of race, gender, age, color, religions, national origin, disability, sexual orientation, gender identity and expression or veteran status in the recruitment and employment of faculty and staff, and the operation of any of its programs and activities, as specified by all applicable laws and regulations. Women, minorities, veterans and individuals with disabilities are encouraged to apply.


Working at Smith College 

Founded in 1871, Smith College is the nation's largest liberal arts college for women. The reputation of the College as one of the finest in the country holds strong because of the dedicated work of our staff, faculty, and administration. We are a diverse group bringing to our community different talents, perspectives, and experiences. Our strength arises from this diversity and is sustained by a community value of providing an outstanding educational environment for our nearly 2,700 students. Smith College is located in Northampton, a lively town of 30,000 in the Connecticut River valley of western Massachusetts.

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