The University of Lynchburg, a private, regional university in the beautiful foothills of the Blue Ridge Mountains in Central Virginia, invites applications for the full-time staff position of Access Services Assistant II at Knight-Capron Library.

Specific Job Duties: 

• Serves as Library supervisor on duty during scheduled shifts, primarily evenings and weekends during academic semesters. Monitors building security and works to ensure safe, comfortable, and equitable conditions for all users.

   

  Oversees the student-worker enterprise for Library Access Services, including allocating, hiring, training, scheduling, and supervising Access Services student-workers. 

   

  Closes the Library building on all days scheduled to work until closing time.

   

  Staffs the circulation desk and circulates library material to users in accordance with Library policy.

   

  Uses excellent oral and written communication skills to assist users with directional and information questions in person, and by phone, email, and chat.

   

  Provides reference service as scheduled, and directs users to contact librarians for further assistance as appropriate.

   

  Ensures efficient and exemplary customer service to library users in all aspects of Access Services, including resolving complex transactions, explaining policies, making decisions regarding exceptional circumstances, and reporting issues to the Access Services Librarian and/or other library staff

   

  Negotiates, resolves, and/or reports library user complaints concerning facilities, equipment, or service.  Analyzes and troubleshoots problems with library equipment.

   

  Oversees Course Reserve services, including communication with faculty, development of reserves policies, and dissemination of reserves statistics.

   

  Assists with special projects as assigned to aid the smooth operation of the Library and maintenance of collections.

   

  In cooperation with Access Services and Library staff, creates, maintains, and publicizes Circulation, Reserves, and Interlibrary Loan policies.

   

  Other duties as assigned. 

   

Benefits:

• Generous sick time and family leave, comprehensive insurance (medical, dental, vision, etc.) and retirement plans, flexible spending account, tuition remission, life and long term disability insurance, and more. Learn more about employment benefits at the University of Lynchburg.

   

Physical Demands:

• Sitting, standing, and walking, some bending and climbing stairs.

   

Required Qualifications/Education:

• The ideal candidate will have excellent English language oral and written skills for effective communication with faculty, students, and all patrons; ability to organize work and function independently, and balance multiple tasks simultaneously; a strong customer service orientation, and demonstrated experience using automated systems in a work setting; demonstrated ability as a supervisor.

   

University's website:

• https://www.lynchburg.edu

   

Work Remotely:

• No

   

We seek candidates who are committed to the University of Lynchburg’s efforts to create an environment that fosters a student-centered environment, develops the breadth of knowledge associated with liberal education, respects and supports diversity, equity, and inclusion, values and celebrates diverse faith traditions, and sustains close working relationships among faculty, staff, students, alumni, and community partners.

Candidates must successfully pass a background check that is satisfactory to the University. To apply, please submit a University employment application, resumé, and cover letter, along with names and contact information of three business references to: University of Lynchburg, Attn: Human Resources, 1501 Lakeside Drive, Lynchburg, VA 24501, or email: humanresources@lynchburg.edu. Review of applications will begin immediately and continue until the position is filled.

The University of Lynchburg is committed to diversity within its community and welcomes applications from persons of color, women, Indigenous/aboriginal people of North America, persons with disabilities, the LGBTQIA+ community, and others who may contribute to the further diversification of the University of Lynchburg community.

The University of Lynchburg is an equal opportunity employer.