Clinical Case Manager
POSITION TITLE: CLINICAL CASE MANAGER
DEPARTMENT: Office of Student Rights & Responsibilities
DIVISION: Student Development
REPORTS TO: Dean of Students
PLACEMENT: Professional, Grade H09
MINIMUM PAY RATE: $27.32/hourly
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
The student population at the college is diverse in ethnicity, gender, language, age and background. Joliet Junior College is an AA/EO employer and strongly encourages applications from candidates who would enhance the diversity of its staff.
Under the direct supervision of the Dean of Students, the Clinical Case Manager provides case management services for the Student Mental Health & Wellness Program, which is housed under the Office of Student Rights & Responsibilities. The Clinical Case Manager supports and works with students at-risk with mental health crisis and provides social support needs through interventions and connection to follow-up services and off-campus referrals. This position works to address the needs of students who struggle with mental health and wellness, relationship conflicts, personality and social adjustment issues, physical health and nutrition, trauma recovery, food scarcity, housing insecurity and victim advocacy. Serves as an advocate for student success and possesses a demonstrated ability to multitask and manage a diverse caseload. Develops and maintains a database of referral sources and community services, tracks and reports students’ progress and other case developments. Follows up on best course of action for student success. Flexibility to adapt to the occasional evenings or weekends, and travel to main campus, extended and off-campus facilities are required. Position requires participation in rotation of crisis phone (full week at a time) to help manage after-hour crisis.
ESSENTIAL JOB DUTIES AND KEY RESPONSIBILITIES
1. Meet with individual students to evaluate the situation, assess the level of crisis and need, and develop an immediate action plan, which includes referral to on- and off- campus support.
2. Track and follow-up on and document students’ completion of case management action.
3. Develop and maintain a network of on-campus support, community-based agencies, programs, and workshops that support student success, including but not limited to: local/regional mental health and social services agencies, shelter and emergency housing, medical and insurance assistance, food pantries, and other social supports.
4. Assist in developing and implementing ongoing programming, workshops, groups, educational outreaches relating to emotional wellness and resource availability, and psychoeducation directed toward students and adult education services.
5. Participate in responding to immediate students’ crisis by traveling to student crisis on campus, providing immediate assessment of crisis, and enacting crisis management protocols.
6. Assist with Student Mental Health & Wellness Program to conduct program assessment and prepare monthly/semester/annual reports on case management activities, including but not limited to trends, data analysis, and program evaluations.
7. Assist in consultation and training for faculty and staff, as needed, to increase awareness on how to manage a student in distress and other topics relating to mental health advocacy.
8. Identify and participate in on-going professional development, maintain compliance with licensure requirements, and complete any mandated trainings identified by the college.
9. Assist Student Mental Health & Wellness Program, as needed, to manage waitlist for need of counseling services for students by maintaining a small counseling caseload, when needed.
10. Assist in developing Memoranda of Understanding with off-campus agencies for mental health, medical, housing needs.
11. Perform related duties as assigned, in compliance with college policy and procedure.
1. Master’s degree in social work.
2. Licensed Clinical Social Worker (LCSW) in the State of Illinois.
3. Two (2) years of experience working with clients/students in conducting case management, individual counseling, and crisis intervention in a support team approach environment.
4. Knowledge of related sexual violence, domestic violence, mental health, and disability laws.
5. Excellent written, oral, and interpersonal communication skills and ability to work as a part of a team.
6. Demonstrate an interest in working with college students and adult education students and must have sensitivity to and understanding of the needs of first-generation, low-income, ethnic minority students, LGBTQ, and students with disabilities.
7. Demonstrated ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
8. Proficient in Word, Outlook and Excel with ability to learn specific software such as Maxient, Titanium, and Ellucian Colleague.
9. Ability to establish and maintain cooperative and effective working relationships with other members of the college and community, displaying cultural competence as well as emotional intelligence.
10. Demonstrated commitment to the college’s core values of respect and inclusion, sustainability, integrity, collaboration, humor and well-being, innovation and quality.
1. Experience at the community college or university counseling center.
2. Spanish/English bilingual preferred.
3. Experience working with more severe psychopathology.
4. Working knowledge of social service agencies and Medicaid eligibility and enrollment.
5. Experience in providing counseling/case management services via remote methods, such as video or phone.
6. Focus on being student-centered with a passion for student life and associated best practices in the context of higher education.
7. Maintains own professional liability/malpractice insurance.
8. English and Spanish verbal and written communication proficiency.
9. Demonstrated multicultural competence.
1. Normal office physical demands.
2. Ability to travel and work between campus locations.
3. Ability to work weekend hours as needed.
1. Duties are performed indoors in the usual office and/or outdoor environment.
Full Time/Part Time:
Union (If Applicable):