User Services Specialist
- Employer
- Knox College
- Location
- Galesburg, Illinois
View more
- Administrative Jobs
- Technology, IT Support & Training
- Employment Type
- Full Time
- Institution Type
- Four-Year Institution
Job Details
LocationGalesburg, Illinois
Employment TypeFull-Time Benefited
DepartmentInformation Technology Services
User Services Specialist
Knox College invites applications for the full-time position of User Services Specialist in Information Technology Services, responsible for all aspects of operation and support of technology at the College. The User Services Specialist will be required to interact with end users of varying technical sophistication in a respectful, patient and culturally sensitive manner. This position reports to the Director of User Services.
Knox College provides a competitive salary and a strong benefit package including health, dental, vision and life insurance, access to a retirement plan, a generous paid vacation and holiday package. Tuition remission is also available after a two-year waiting period, free membership to our recreation center and much more!
Essential Duties:
- Support the technology needs of various College events such as board meetings, homecoming, and presentations by visiting scholars and professionals
- Provide technical support and setup at College events and functions that may be scheduled during non-business hours
- Supervision, training and mentoring student employees staffing the help desk and computer labs
- Engage with faculty to acquire, develop and implement technologies that enhance teaching and learning
- Coordinate use of computer-based teaching facilities (Labs and Classrooms) and related equipment for classroom instruction and staff training
- Provide telephone and in person support for hardware, software and network related inquiries
Education and Experience:
Required Qualifications:
- Associate’s Degree or 3 years experience in a technical support role in lieu of a degree
- Strong general computing knowledge and troubleshooting skills in an enterprise network
- Advanced knowledge of Windows and Mac OS and troubleshooting techniques
- Strong organizational skills and work ethic
- Strong desire to learn new and evolving technologies, and to work with diverse faculty and students in implementing those technologies for effective pedagogies and student learning.
- Experience using and troubleshooting desktop productivity applications
- Excellent written and verbal communication skills
- Availability to work during non-business hours to provide support for College events and functions
- Ability to lift and carry objects weighing up to 50 lbs and climb ladders
- Availability for periodic travel to conferences and workshops
Preferred Qualifications:
Experience in the following areas:
- Strong knowledge of audio visual equipment including sound boards, mixers, audio amplifiers, speakers, video switchers, projection, cameras, microphones and cabling
- Supervision
- Project planning
- Technical support
- Google, Microsoft and Adobe productivity application support
- IP network fundamentals and troubleshooting network connectivity issues in an IP based WiFi enterprise network
- Technology such as printers, scanners and other Internet enabled devices
- Antivirus software and two factor authentication
- Configuring and troubleshooting iOS and Android connectivity and application issues
- Using ticketing systems and creating support documentation
Applicants must be currently authorized to work in the United States for any employer.
Application
To apply, please submit a cover letter, resume including contact information for three references, and complete the Knox College Employment Application at https://knoxhr.bamboohr.com/jobs/. Review of applications will begin immediately and continue until the position is filled. Finalists will be subject to a background check.
Knox Notice of Non-Discrimination
In keeping with its commitment to equal rights since it was founded in 1837, Knox College particularly welcomes applications from members of underrepresented groups. Knox College does not discriminate on the basis of sex, pregnancy, gender identity or expression, race, color, creed, national or ethnic origin, religion or religious affiliation, sexual orientation or preference, age, marital or family status, disability, veteran status, or other status protected by applicable federal, state, or local law in admission, financial aid, employment, athletics, or any other aspect of its educational programs or activities. In addition, Knox College is prohibited by Title IX of the Education Amendments of 1972 and its accompanying regulations from so discriminating on the basis of sex.
The College official responsible for coordinating compliance with this Notice of Non-Discrimination is Kimberly K. Schrader, Title IX Coordinator. Any inquiries regarding Title IX or the College's policies that prohibit discrimination and harassment should be directed to the Title IX Coordinator identified below. The Coordinator will be available to meet with or talk to students, staff, and faculty regarding issues relating to this Notice of Non-Discrimination and the College’s policies and procedures.
Title IX Coordinator
Kimberly K. Schrader
Old Jail 12 | Campus Box K-209
337 South Cherry Street
Galesburg, IL 61401
Phone: 309-341-7751
Email: kschrade@knox.edu
Inquiries about the application of Title IX to Knox may be referred to the Title IX Coordinator, the United States Department of Education’s Assistant Secretary for Civil Rights, or both. Individuals may also contact the U.S. Department of Education's Office of Civil Rights for additional information.
Office for Civil Rights
U.S. Department of Education-Chicago Office
500 W Madison St., Suite 1475
Chicago, IL 60661-4544
Phone: 312-730-1560
Email: ocr@ed.gov
Inquiries regarding the College’s policies regarding the Americans with Disabilities Act of 1990 (“ADA”), or Section 504 of the Rehabilitation Act of 1973 (“Section 504”) should be directed to either the Assistant Vice President of Human Resources or Director of Disability Support Services identified below.
For Employees:
Human Resources
Administrative Services Center 109 | Campus Box K-200
368 South Prairie Street
Galesburg, IL 61401
Phone: 309-341-7200
Email: hr@knox.edu
For Students:
Director of Disability Support Services
Stephanie Grimes
Umbeck Science and Math Center E111 | Campus Box K183
340 South West Street
Phone: 309-341-7478
Email: sgrimes@knox.edu
Organization
Working at Knox College
Knox College is a community of individuals from diverse backgrounds challenging each other to explore, understand and improve ourselves, our society and our world. The commitment to put learning to use to accomplish both personal and social goals dates back to the founding of the College in 1837. We take particular pride in the College's early commitment to increase access to all qualified students of varied backgrounds, races and conditions, regardless of financial means.
Today, we continue to expand both the historic mission and the tradition of active liberal arts learning. We provide an environment where students and faculty work closely together and where teaching is characterized by inviting and expecting students to pursue fundamental questions in order to reach their own reflective but independent judgments.
The first thing college guides will tell you is that Knox College is a nationally ranked, private, residential liberal arts college of 1,400 undergraduate students located in Galesburg, Illinois. But to really get a feel for our campus, just consider this: Everything that happens at Knox -- both inside and outside of the classroom -- involves giving our students the freedom to flourish. Knox professors don't just stand in front of classes and "profess" their wisdom, and our students are not mere note takers. Instead, we value:
- Independent thinking. Our students choose their own path toward a degree, guided by scholar-teachers who encourage them to explore ideas and places, stretch their intellect and their talents, blend thought with action, and fuse imagination with initiative.
- Egalitarian spirit. Founded in 1837 by social reformers strongly opposed to slavery, Knox was one of the first colleges in the United States open to both women and people of color. And it was on our campus that Abraham Lincoln chose to denounce slavery on moral terms for the first time, during the 1858 Lincoln-Douglas Debate. A pervasive spirit of equality thrives on campus today in our commitment to giving every student a voice.
- Diverse perspectives. With a campus population that includes students from 47 states and 48 countries, 18% U.S. students of color, and individuals from every imaginable religious and socioeconomic background, members of the Knox community are actively challenged to broaden their points of view.
At Knox, the educational experience means being part of a community of individuals who challenge each other to explore, understand, and improve their world. That mission calls on a special sort of scholar-teacher, one who approaches the classroom, the College, and the community in a uniquely engaged way. Our faculty are top scholars - 98% of our full-time faculty have Ph.D.s or the highest degree in their field. They are active scholars with frequent work in leading academic publications and showcases of artistic and theatrical work in venues around the world. And they represent a wide range of academic disciplines, educational backgrounds, and cultural experiences. Just as important as their scholarly achievements and diverse backgrounds is how Knox professors bring all of that into the classroom. Our faculty make the classroom a forum for a shared pursuit of knowledge, a vibrant place for exploration and debate. You'll not only learn from your professors, you'll learn with them.
Walk into any class on campus and you'll find professors -- not graduate students - leading discussions. A Knox class is small - average size is 18 students - and it is anything but a passive one-way lecture or note-taking session. Our faculty are not shy about letting students know their own point of view on a subject; but they also expect-and assist-students to form and defend their own opinions and viewpoints in a wide range of coursework. They challenge assumptions and teach students to be independent thinkers.
Our faculty don't hide away in their offices. Their doors are open to work closely with students throughout their educational careers. Through one-on-one mentoring, professors help students plan their studies and even design their own majors and research projects.
At Knox, we never forget that life is about more than the books. Our faculty do more -- and breathe more -- than merely publish. They live in the community. And you'll find them cheering on the Prairie Fire athletic teams, playing on intramural sports teams, discussing current events at the dining hall, or enjoying jazz music with fellow faculty and students at a downtown club - or even performing on-stage. By being engaged scholars, Knox faculty instill a lifelong love of learning in their students and impart to them the skills and the drive to apply their education to their career, their community and their world.
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