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Texas Southern University
Houston, TX

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Administrative Jobs
Institutional & Business Affairs, Financial Aid
Employment Type
Full Time
Institution Type
Four-Year Institution
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Security Sensitive Position?:


Hours of Work:

8:00 AM - 5:00 PM M-F

Posting Number:


Official TSU Title:


Grant Title:


Job Description Summary / TWC Summary:

Under general supervision assists students and families with financial aid options and processing federal, state and institutional financial aid applications in accordance with federal, state and college regulations.

Essential Duties Summary:

  • Front-line customer service.
  • Interpreting and explaining federal and state regulations to students and parents.
  • Interpreting and explaining federal and state regulations to students and parents.
  • Reviews and processes financial aid applications.
  • Awarding/Packing.
  • Outreach (Workshops, Orientations, Open Houses, etc.).
  • Scans documents.
  • Answers phone calls.
  • Collects required documents related to financial aid applications.
  • Responds to emails from financial aid email.
  • Packaging/Awarding students for the appropriate school term.
  • Conducts workshops.
  • Answers phone calls and respond to emails from students, parents, faculty and outside entities.
  • Processes paperwork.
  • ·Exercises professional judgment to determine if adjustments should be made.
  • Performs miscellaneous job-related duties as assigned.
  • Assists with FAFSA applications.
  • Conducts exit counseling.
  • Reviews and explains billing to students, and parents to the best of my knowledge.
  • Assists students, and parents with verification of their income, household size, etc.
  • Maintains and ensures confidentiality of student records and information.
  • Performs additional tasks or duties as assigned by the Director of Financial Aid, Assistant Director of Financial Aid, or other designated management.
  • Assists with outreach.
  • Responsible for record maintenance.
  • Performs other job-related duties as assigned.

% FTE:


Hiring Range:

$18.280160 - $21.9357


Some College or Associate’s degree (A.A.) or higher.

Required Licensing/Certification:


Knowledge, Skills, and Abilities:

Knowledge of:

  • Specialized practices, equipment and procedures.
  • Other job-related software and systems.
  • Microsoft Office Professional or similar application.

Skill in:
  • Detail oriented.
  • Effective customer service.
  • Problem-solving and decision-making.
  • Multitasking and time management.
  • Strong analytical.
  • Both verbal and written communication.
Ability to:
  • Use other job-related software and systems.
  • Use student database.

Work Experience:

Three (3) years, up to and including five (5) years of related experience.

Working/Environmental Conditions:

  • Routine office environment.
  • Sitting or standing in one location much of the time.
  • Use of video display terminal.

UA EEO Statement:

It is the policy of Texas Southern University to provide a work environment that is free from discrimination for all persons regardless of race, color, religion, sex, age, national origin, individuals with disability, sexual orientation, or protected veteran status in its programs, activities, admissions or employment policies. This policy of equal opportunity is strictly observed in all University employment-related activities such as advertising, recruiting, interviewing, testing, employment training, compensation, promotion, termination, and employment benefits. This policy expressly prohibits harassment and discrimination in employment based on race, color, religion, gender, gender identity, genetic history, national origin, individuals with disability, age, citizenship status, or protected veteran status. This policy shall be adhered to in accordance with the provisions of all applicable federal, state and local laws, including, but not limited to, Title VII of the Civil Rights Act.

Manual of Administrative Policies and Procedures

Close Date:


Open Until Filled (overrides close field) :


Special Instructions to Applicants:

Open to all applicants.

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