General Notes

The University of Texas at Austin (UT Austin) is one of the largest public universities in the United States and is the flagship of The University of Texas System. UT Austin enrolls more than 51,000 students studying in almost 120 bachelor’s degree programs and more than 220 graduate programs across 18 colleges and schools. UT Austin is steadfastly committed to global engagement and is home to more than 5,600 international students and 1,500 international scholars from more than 130 countries, with more than 530,000 living alumni in 176 counties around the world.

Texas Global  advances UT Austin’s academic mission by leading, supporting, and coordinating the university’s international engagement efforts, fostering strategic partnerships on campus and abroad, welcoming a cadre of impressive international students and scholars to campus, and creating opportunities for students and faculty to engage with peers and institutions around the world. Texas Global is comprised of nine units, home to over 140 staff members, and continued growth of the organization is expected.

Due to federal database access requirements, only U.S. Citizens and Permanent Residents may apply for this position.

Purpose

Assist in the processing and preparation of immigration documents for F-1 and J-1 students. Ensure university's compliance with federal regulations and keep detailed records of all processes. Provide excellent communication to international students and campus community.

Responsibilities

• Correspond and communicate with international students on a variety of issues associated with their immigration status at the university. Coordinate general communications for the student advising unit and disseminate communications to international students and campus constituents.
• Serve as DHS Designated School Official (DSO) and Alternate Responsible Officer (ARO) for routine SEVIS records maintenance and record updates to ensure federal compliance for both the university and the individual student. Process immigration documents and immigration applications for international students. Communicate with federal agencies regarding immigration benefits for international students.
• Provide walk-in support to international students, including travel signatures, course drop letters, and social security letters. Work closely with front desk staff to triage telephone and walk-in inquiries.
• Actively participate in the development and growth of team expertise in the laws and regulations governing international students and in advising/informing university administrators about university policies and procedures that ensure ongoing compliance. Work closely with ISSS leadership, as needed, to ensure proper understanding and application of immigration regulations and university policies, taking appropriate initiative and exercising discretion within the scope of assigned duties.
• Provide support to overall functions of office where needed; actively support the critical priorities of ISSS and Texas Global; serve on internal committees and participate in work groups to support the mission of the unit.

Required Qualifications

Bachelor's degree and one year of related international experience. Effective problem-solving skills and demonstrated ability to take initiative. Evidence of strong organizational abilities and the ability to effectively prioritize and manage multiple tasks in a fast-paced, high-volume, environment. Excellent written communication skills with a high attention to detail. Ability to be diplomatic, composed, and proactive in varied interactions. Strong understanding of intercultural communication with documented experience in public speaking and delivering presentations. Excellent professional demeanor. Ability to work independently and as a team member. Commitment to high quality and efficient customer service to faculty, staff, and external partners. Relevant education and experience may be substituted as appropriate. Due to federal database access requirements, only U.S. Citizens and Permanent Residents may apply for this position.

Preferred Qualifications

Direct experience advising international students on F-1 regulations in a university context.

Working Conditions

Work in a shared office environment. Work around standard office conditions. This position is located in Austin, Texas. This position is eligible for a hybrid working arrangement.

Your skills will make a difference. You’ll be working for a university that is internationally recognized for our academic programs and research. Your work will make a difference in the lives of faculty and staff, thereby enhancing the student experience. If you’re the type of person that wants to know your work has meaning and impact, you’ll like working in our department and for UT Austin.

UT Austin provides an outstanding benefits package including but not limited to:

• Competitive health benefits (employee premiums covered at 100%, family premiums at 50%)
• Voluntary Vision, Dental, Life, and Disability insurance options
• Generous paid vacation, sick time, and holidays
• Teachers Retirement System of Texas, a defined benefit retirement plan, with 7.75% employer matching funds
• Additional Voluntary Retirement Programs: Tax Sheltered Annuity 403(b) and a Deferred Compensation program 457(b)
• Flexible spending account options for medical and childcare expenses Robust free training access through LinkedIn Learning plus professional conference opportunities
• Tuition assistance
• Expansive employee discount program including athletic tickets
• Free access to UT Austin's libraries and museums with staff ID card
• Free rides on all UT Shuttle and Austin CapMetro buses with staff ID card

Required Materials

• Resume/CV
• 3 work references with their contact information; at least one reference should be from a supervisor
• Letter of interest