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KU IT Technology Instruction & Engagement Consultant (TIE Consultant)

The University of Kansas
Lawrence, KS

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Administrative Jobs
Technology, IT Support & Training
Employment Type
Full Time
Institution Type
Four-Year Institution
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Job Details

Position OverviewThe KU IT Technology Instruction & Engagement (TIE) Team helps students, faculty, and staff build technology skills through education and communication. Our vision is to create a technically advanced university where all students, faculty, and staff are empowered to achieve their academic, research, teaching, and workplace goals with technology and trust KU IT as the partner for current and future technology.

This position is responsible for designing, coordinating, and conducting training programs and opportunities, both in person and online, based on student, faculty, and staff needs for services and software supported by KU Information Technology. Services and software include Microsoft Office, SharePoint/Office 365, Skype for Business, KU’s content management system (CMS), Adobe Creative Cloud (Illustrator, InDesign, Photoshop), operation systems, and more as they become available.

This position also creates training manuals, online training resources, videos, webpages/websites, and webinars for these or other specific topics. To ensure effectiveness, this position is responsible for designing and conducting assessments to measure success and is expected to modify programs or trainings based on results.

A specific area of focus for this position includes outreach to KU’s new student population. During the Center for Orientation and Transition’s new student orientation, this position promotes awareness for use of technology services, software, and support provided by KU IT.

This position shares in responsibility for information security by following all applicable security policies and procedures. This position is authorized to manage, provision, and deprovision IT assets in accordance with established procedures in the performance of job duties. Job Description40% - Works with KU IT to create an engaging learning environment for KU faculty, staff, and students. Assures that the KU community is appropriately trained in the tools, applications, and services provided by KU IT (especially new tools, applications, and services). Creates training documentation and course materials for online and in-person courses for KU IT services and software. Facilitates technical training programs, courses, and opportunities both in-person and online.

30% - Proactively communicates with the KU campus to promote KU IT services, software, training opportunities, and support. Works closely with service implementation project team(s) to learn the important details of a new service offering before it is rolled out to campus. Creates and delivers appropriate training plans based on a project’s audience, scope, and timeline.

20% - Contributes to technical documentation and FAQs in appropriate areas. Identifies and defines department-driven training needs and priorities. Plans and promotes awareness and use of KU IT services, software, and support, during new student orientation (hosted by the Center for Orientation and Transition).

10% - Develops survey materials that gauge the efficacy of training of technology service offerings. Maintains records of training programs, content, activities, attendance, and evaluations. Periodically assesses the technology service training needs of the KU community and develops materials to meet these needs. Required Qualifications
  1. Bachelor's degree based in area of discipline in technology, education, or related field.
  2. Three years of instructional or professional experience in related field.
  3. Excellent written and verbal communication skills as evidenced in application materials and experience.
Preferred Qualifications
  1. Experience managing small to medium sized projects.
  2. Working knowledge of Canvas or other online learning management system.
  3. Experience working in a university environment.
  4. Experience using KU's CMS as a site owner.
  5. Experience as an end-user with any of the following applications: SharePoint Online, Teams, and Office 365.
  6. Industry recognized training certification(s).
  7. Ability to transport 50 lb. laptop cases on occasion.
  8. Experience with both Windows or Mac operating systems.
  9. Instructional or professional experience with technology training.
  10. Experience developing online tutorials and end-user technical documentation.
  11. Experience with presentation applications and documentation tools, including Microsoft PowerPoint, video editing software, or screen capture applications.
  12. Experience handling complex group dynamics and audiences with varied technical backgrounds.
  13. Experience presenting, teaching, training, or providing support to different audiences.
  14. Experience learning new skills, technologies, or strategies quickly.
Additional Candidate InstructionsA complete application consists of:

A cover letter addressing how required qualifications are met
3 Professional References

Incomplete applications will not be considered.

Application review will being Tuesday, May 31st, 2022 and will remain open until a qualified pool of candidates has been identified. Contact Information to ApplicantsVickye Kozlowski
[email protected] Advertised Salary Range$55,000- $60,000 Application Review Begins31-May-2022 Anticipated Start Date13-Jun-2022


Working at the University of Kansas 

Join the University of Kansas, and you’ll become part of a Jayhawk family that spans the globe. Wear your KU shirt in London, Istanbul, Buenos Aires, Nairobi or anywhere else, and you will likely hear a resounding “Rock Chalk!” from a stranger. Of course, the appropriate response is an enthusiastic “Jayhawk!” Because, after all, they’re not really strangers, they’re family.

The Jayhawk community is united by more than 150 years of tradition and by our commitment to pushing the boundaries of knowledge, transforming the academic experience, and creating solutions through innovative research. KU’s mission is to lift students and society by educating leaders, building healthy communities and making discoveries that change the world.  

The University of Kansas is the state’s flagship university and one of just 66 invited members of the prestigious Association of American Universities (AAU). We consistently earn high rankings for academics and recognition as a premier research university.

KU faculty and staff embrace our role as the state’s flagship university, AAU member and R1 institution that serves the state, nation and world. We celebrate the energy and compassion that infuse the Jayhawk spirit; and, we remain true to KU’s historic values: the elevating force of education, the transformative power of research and the healing power of service.

Diversity, Equity, Inclusion, and Belonging 

The University of Kansas is committed to a learning and workplace environment that is representative of our nation and global society, accepts and values everyone, appreciates our common humanity and understands that our multiple differences are the cornerstone of academic preparation, professional excellence and distinction. KU must be a place where all people feel they belong and have access to resources and support that help them attain their educational and professional goals.

We recognize there are inequalities and privileges generated by historical and persistent intersecting differences by race, ethnicity, gender identities, gender expressions, sexual orientation, socio-economic status, age, abilities, religion, regional background, veteran status, citizenship status and nationality. And we hold ourselves accountable for policies, processes and programs that appreciate these and other differences and create more fair, safe and just learning, working and living environments for KU students, faculty and staff.


KU offers a broad array of undergraduate and graduate study programs, and we fulfill our mission through academic and research programs of international distinction, coupled with outstanding libraries, teaching museums and information technology. These resources enrich the academic experience for students from all 50 states and 112 countries, and provide enrichment resources for KU faculty and staff.


The university attains high levels of research productivity and recognizes that faculty are part of a network of scholars and academicians that shape a discipline as well as teach it. KU staff are integral to our research success, participating in and supporting discoveries that expand knowledge and improve lives.


The university and our employees serve society through research, teaching and the preservation and dissemination of knowledge. KU's academic programs, arts facilities and public programs provide cultural enrichment opportunities for the larger community. And, KU offers educational, research and service programs throughout the state. KU employees are encouraged to participate in and serve the campus and surrounding communities in a way that is meaningful to them.

International Dimension 

KU offers more than 100 programs of international study and cooperative research for KU students and faculty at sites around the world. The university offers teaching and research that draw upon and contribute to the most advanced developments throughout the United States and abroad. At the same time, KU's extensive international ties support economic development in Kansas.


The University of Kansas, our students and employees are committed to excellence. We foster a multicultural, inclusive environment in which the dignity and rights of individuals are respected. Intellectual diversity, integrity and disciplined inquiry in the search for knowledge are of paramount importance.

Our City and State 

KU sits atop Mt. Oread in the center of Lawrence, a town full of natural beauty and culture. In fact, Rolling Stone magazine named Lawrence one of the best college towns in the United States. Lawrence is home to more than 100,000 people, and has a charming, Midwestern friendliness that welcomes visitors and celebrates diversity. In addition to KU, Lawrence is home to Haskell Indian Nations University, the premiere tribal university in the United States.

Lawrence’s historic and thriving downtown features restaurants, nightlife and local shops offering unique finds that you won’t find anywhere else. The town has more than 50 parks, an encompassing mixed-use trail, and quick access to biking/hiking trails along the Kansas River and around Clinton Lake. A five-minute drive from Lawrence, Clinton Lake offers fishing, boating, beaches, camping and other outdoor activities.

Located just 40 minutes west of Kansas City, Lawrence offers the appeal of a mid-size, suburban town with quick access to the amenities of a large city, including an international airport. The Kansas City metro area is home to world-class museums and cultural activities, Jazz clubs and other nightlife venues, expansive shopping options, and exciting professional sports with the Kansas City Chiefs, Kansas City Royals and Sporting KC.

Kansas is in the center of the country, making it convenient and cost effective to fly or drive to destinations throughout the United States. Far from flat, the Flint Hills, just 90 minutes from Lawrence, offer panoramic vistas that showcase the breathtaking beauty of America.

Making KU Your Home 

Something about Lawrence is magnetic. Long-time residents are never surprised when a KU student or employee from out of state decides to make Lawrence their permanent home. And, even those who do leave often find themselves returning to “the nest” at some point in the future. In fact, Lawrence has been named by several publications as one of the best places to retire.

At the University of Kansas, you’ll join a global Jayhawk family and find a place to call home.

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