Student Services Specialist 1 (Hybrid)
School of Medicine, Stanford, California, United States

Schedule: Full-time
Job Code: 7500
Employee Status: Regular
Grade: E
Requisition ID: 94499

The Institute for Stem Cell Biology and Regenerative Medicine, with 31 faculty and 45 graduate students, is devoted to exploring how stem cells are created, the mechanisms by which they are regulated and how they devolve into specialized cells. The ultimate goal is to translate this knowledge into dramatic new medical therapies for some of the world's most serious and intractable afflictions. The institute is the leader in stem cell science and sets the foundation for regenerative medicine, attracting stellar graduate students and medical fellows who advance to positions as top scientists and academic leaders in their field.

We are seeking a Student Services Specialist to provide administrative and operational support to our, faculty, Student Services Officer 2, and students on issues regarding admissions, financial aid, housing, registrar services, visa services, student life, advising, career counseling and academic services. Resolve routine issues of limited scope within own work area using general guidelines and standards or precedents as reference. The successful candidate will be inflappable, self-motivated and able to work under the direction of the Student Services Officer 2. The successful candidate will possess and demonstrate a positive outlook on maintaining a service-focused mindset and transparency in process and communication both with students and faculty. It is critical that the successful candidate exhibit the abilities to practice sound judgment and decision-making, effective written & oral communication, strong attention to detail and respectful relationship management.

Duties include:

• Review documents and forms for completeness, track files for follow up and distribute for review.
• Research and resolve routine issues, refer complex issues to other staff.
• Input data, update electronic databases, web sites, literature, and associated materials. May collect, gather and validate data, prepare basic reports.
• Coordinate logistics for outreach activities, meetings, and events.
• Respond to routine inquiries from students, faculty, external constituents, and staff.
• Serve as a subject matter resource to students and other departments.
• Contribute to general office administration and process improvements.
• May train and direct day to day activities of student and temporary workers.

* - Other duties may also be assigned

DESIRED QUALIFICATIONS:

Bachelor's degree preferred.

EDUCATION & EXPERIENCE (REQUIRED):

Two year college degree and one year of relevant experience, or combination of education and relevant experience. Bachelor's degree preferred.

KNOWLEDGE, SKILLS AND ABILITIES (REQUIRED):

• Strong written and verbal communication skills.
• Basic computer skills, including experience with Microsoft Office Suite.
• Customer service skills.
• Basic office administration skills.
• Ability to learn compliance with legal, financial, and university policies and external regulations.

PHYSICAL REQUIREMENTS*:

• Frequently sit, perform desk-based computer tasks.
• Occasionally stand, walk, twist, use fine manipulation, grasp, use a telephone, write by hand, sort and file paperwork, lift, carry, push, and pull objects that weigh up to 10 pounds.

* - Consistent with its obligations under the law, the University will provide reasonable accommodation to any employee with a disability who requires accommodation to perform the essential functions of his or her job.

WORK STANDARDS:

• Interpersonal Skills: Demonstrates the ability to work well with Stanford colleagues and clients and with external organizations.
• Promote Culture of Safety: Demonstrates commitment to personal responsibility and value for safety; communicates safety concerns; uses and promotes safe behaviors based on training and lessons learned.
• Subject to and expected to comply with all applicable University policies and procedures, including but not limited to the personnel policies and other policies found in the University's Administrative Guide, http://adminguide.stanford.edu.

As an organization that receives federal funding, Stanford University has a COVID-19 vaccination requirement that will apply to all university employees, including those working remotely in the United States and applicable subcontractors. To learn more about COVID policies and guidelines for Stanford University Staff, please visit https://cardinalatwork.stanford.edu/working-stanford/covid-19/interim-policies/covid-19-surveillance-testing-policy.


To be considered for this position please visit our web site and apply on line at the following link: https://careersearch.stanford.edu/jobs/student-services-specialist-1-hybrid-17241

Stanford is an equal opportunity employer and all qualified applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other characteristic protected by law.







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