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Senior Process Improvement Specialist

University of Toronto
St. George (Downtown Toronto)

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Job Details

Senior Process Improvement Specialist

Date Posted: 05/17/2022
Req ID: 24294
Faculty/Division: Asst VP - Operations & Services
Department: Asst V-P Facilities & Services
Campus: St. George (Downtown Toronto)


Reporting to the Senior Manager Business Improvement & Strategic Initiatives, the Sr. Process Improvement Specialist is a member of the Facilities and Services (F&S) team who brings their wealth of knowledge and expertise in process and quality improvement and design to power operational excellence across all F&S portfolios with a special focus on supporting the implementation of an asset management and preventative maintenance program and its enabling systems and applications.

The Sr. Process Improvement Specialist is a key champion of innovation, efficiency and customer- centered solutions who help execute on a number of priorities of the new F&S Strategic Plan by proactively contributing to the team, being highly motivated and action-oriented, embracing and influencing change and challenge and thriving in a multi-disciplinary, diverse environment.

The Sr. Process Improvement Specialist works with Directors, Managers, Supervisors and frontline staff across the F&S portfolio as well as project teams and external consultants who are implementing new systems and technologies. They support the successful creation, development and growth of a new Continuous Quality and Process Improvement program. They leverage their deep technical knowledge of process improvement methodologies, broad understanding of multiple F&S disciplines and interpersonal maturity to facilitate a variety of process and quality improvement initiatives and cycles from initiation to sustainability and instill a methodology of continuous improvement throughout the F&S portfolio.

The Sr. Process Improvement Specialist is an integral member of a core project team implementing a new Asset Management System that is a key transformative initiative on the F&S Strategic Plan. Their role is to work closely to optimize processes that will leverage the new system and its various applications, identifying and implementing innovative and streamlined solutions that meet business, client and staff needs. The Sr. Process Improvement Specialist also plays a critical role in the ultimate success of this initiative by supporting the Senior Manager with the day-to-day project management and coordination of this important initiative to ensure that communication between team members and stakeholders is impeccable, that work progresses on-time, that risks are appropriately mitigated and that deliverables are of very high quality.


Bachelor’s degree in Industrial Engineering or a related field with a professional license to practice in the Province of Ontario (P. Eng). Green Belt Lean/Six Sigma certification(s) or equivalent required. Black Belt is strongly preferred. Master’s degree is considered an asset. PMP certification or formal Project Management training is considered an asset.


Minimum of five (5) years direct related work experience in leading and facilitating process improvements with demonstrated measurable results, including savings, efficiency and quality is required. Experience facilitating cross-departmental and multidisciplinary proceedings is essential. Experience managing/coordinating all phases and aspects of a project.


A desire to help and serve internal/external customers to meet their needs and is proactive, responsive and focused on discovering, anticipating, and exceeding customer needs. Ability to work with senior University Officers in a manner that facilitates cooperation and consensus building; demonstrated ability to work with and gain the support of colleagues. Ability and willingness to work cooperatively in a challenging and dynamic environment.

Excellent interpersonal and relationship-building skills.Strong verbal, written, and interpersonal communication skills with an ability to present and discuss technical information in a way that establishes rapport, persuades others and gains understanding.

Superior organizational skills and ability to manage time effectively and efficiently. Ability to work under pressure and a constantly fluctuating workload and to meet deadlines.

Strong analytical, reasoning and problem solving skills, and ability to take functional requirements and translate them into models and concepts.

Research skills and the ability to gather and analyze system solutions and make recommendations. Excellent PC skills (MS Visio, Word, Excel, PowerPoint, Project).


Ability to manage conflicting priorities and deadlines. Ability to work under pressure and to tight deadlines and short timelines. Demonstrated interpersonal skills under pressure. Ability to handle matters requiring diplomacy, sensitivity and confidentiality. Ability to learn continually “on-the-job” under pressure, on own initiative, often without prior training or instructions. Ability to exercise good judgment, discretion, tactful and diplomatic.

Closing Date: 05/26/2022,11:59PM ET
Employee Group: Salaried
Appointment Type: Budget - Continuing
Schedule: Full-Time
Pay Scale Group & Hiring Zone: PM 3 -- Hiring Zone: $81,873 - $95,518 -- Broadband Salary Range: $81,873 - $136,454
Job Category: Administrative / Managerial

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All qualified candidates are encouraged to apply; however, Canadians and permanent residents will be given priority.

Diversity Statement

The University of Toronto is strongly committed to diversity within its community and especially welcomes applications from racialized persons / persons of colour, women, Indigenous / Aboriginal People of North America, persons with disabilities, LGBTQ2S+ persons, and others who may contribute to the further diversification of ideas.

As part of your application, you will be asked to complete a brief Diversity Survey. This survey is voluntary. Any information directly related to you is confidential and cannot be accessed by search committees or human resources staff. Results will be aggregated for institutional planning purposes. For more information, please see

Accessibility Statement

The University strives to be an equitable and inclusive community, and proactively seeks to increase diversity among its community members. Our values regarding equity and diversity are linked with our unwavering commitment to excellence in the pursuit of our academic mission.

The University is committed to the principles of the Accessibility for Ontarians with Disabilities Act (AODA). As such, we strive to make our recruitment, assessment and selection processes as accessible as possible and provide accommodations as required for applicants with disabilities.

If you require any accommodations at any point during the application and hiring process, please contact [email protected].

Job Segment: Business Process, Engineer, Lean Six Sigma, Industrial Engineer, Management, Engineering, Research


Established in 1827, the University of Toronto is Canada's largest university, recognized as a global leader in research and teaching. U of T's distinguished faculty, institutional record of groundbreaking scholarship and wealth of innovative academic opportunities continually attract outstanding students and academics from around the world.

U of T is committed to providing a learning experience that benefits from both a scale almost unparalleled in North America and from the close-knit learning communities made possible through its college system and academic divisions. Located in and around Toronto, one of the world's most diverse regions, U of T's vibrant academic life is defined by a unique degree of cultural diversity in its learning community.The University is sustained environmentally by three green campuses, where renowned heritage buildings stand beside award-winning innovations in architectural design.


U of T is one of Canada’s Top 100 Employers.
U of T is one of Canada's Best Diversity Employers.


Are you looking for a challenging, meaningful career in a supportive and diverse environment?

Work where the world comes to think.

Work where the world comes to discover.

Work where the world comes to learn.


Opportunities exist for people from a wide range of backgrounds, ranging from recent graduates to experienced senior professionals.

We offer challenging work within an open environment that celebrates diversity in all its forms. Our focus is on creating a positive work environment that attracts and retains excellent employees through a combination of competitive compensation, favourable working conditions, opportunities for career growth and development and a unique organizational culture.

Employees have access to:

  • Excellent health and dental benefits;
  • On-site support for training and career development;
  • Flexible work arrangements;
  • Childcare subsidy;
  • Tuition waivers;
  • Scholarships and/or tuition waivers for dependants;
  • Generous paid time off;
  • Support on equity and diversity issues;
  • On-site child care;
  • University Pension Plan;
  • Subsidized athletic facility membership;
  • World-renowned libraries;
  • Confidential counselling services;
  • Parking and TTC Metropasses;
  • Employee and Family Assistance Plan;
  • Continued health benefits for pensioners.


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