College Services Associate

Salary: $33,190

This is a provisional appointment. Successful candidate will be required to complete an Oneida County Civil Service Application for approval; as well as, pass the competitive Oneida County Civil Service examination for the College Services Associate position.

Mohawk Valley Community College provides accessible, high-quality educational opportunities to meet the diverse needs of our students. We are the community’s college, committed to student success through partnerships, transfer and career pathways, and personal enrichment.

The College is looking for exceptional colleagues to join the MVCC community. We are currently seeking full-time College Services Associates for our Admissions Office. A College Services Associate provides support, guidance and referrals for students of Mohawk Valley Community College and for communicating and responding to Academic Center or Student Affairs Departmental customers as needed through established protocol. The incumbent also serves as a liaison between the Academic Center and the textbook and instructional material publishers. Work is performed under the direct supervision of the designated Center or Departmental supervisor or administrator. Supervision of others is not a function of this class. The incumbent performs related work as required.

Typical work activities:

Advises and guides students on the appropriate College and SUNY processes and procedures;Triages student requests and needs according to student development and educational needs;Refers students to appropriate College services, faculty and staff, and advises and directs them accordingly;Communicates and responds to Academic Center or Student Affairs;Departmental customers through phone calls, e-mails, etc., from staff, faculty, parents, students and outside agencies;Prepares correspondence and reports as necessary;Uses applicable Academic Center or Student Affairs departmental and student software and systems with proficiency;Assists Academic Centers in the procurement of textbooks and instructional materials;Serves as liaison between the Academic Center and the textbook and instructional material publishers;Serves as front line representative to students, advising them on questions and concerns regarding student status and records;Maintains multiple Academic Center or Student Affairs Departmental calendars, files and records;Works independently and collaboratively on Academic Center or Student Affairs Departmental projects;Mentors student employees and coordinates their assignments;Maintains and adheres to Academic Center or Student Affairs Departmental confidentiality, including FERPA (Family Educational Rights and Privacy Act of 1974) guidelines with regards to all communication;Assists College staff with student intake, registration, retention and completion efforts;Assists Academic Centers in the processing of faculty assignments;May assist with the orientation and training of new staff.To view frequently asked questions for local civil service administration and examinations: https://www.cs.ny.gov/jobseeker/local/faqs.cfm

Qualifications:

Full performance knowledge, skills, abilities and personal characteristics: Working knowledge of office practices and procedures; working knowledge of College’s policies and procedures, academic requirements, campus resources, student life, and support services; skill in organizing, coordinating and prioritizing projects; excellent oral and written communication skills; excellent interpersonal/human relations skills; ability to work with a diverse population; ability to identify students’ needs for services in order to make appropriate referrals; ability to operate a personal computer and to learn and use a variety of software packages; ability to maintain confidentiality.

Minimum Qualifications: Either:

(A) Graduation from a regionally accredited or New York State registered college or university with a Bachelor’s Degree AND one (1) year of experience working in a complex business setting, providing face-to-face multi-level customer service*, including advising and guiding customers; OR

(B) Graduation from a regionally accredited or New York State registered college or university with an Associate’s Degree AND three (3) years of experience working in a complex business setting, providing face-to-face multi-level customer service*, including advising and guiding customers; OR

(C) Graduation from high school or possession of a high school equivalency diploma AND five (5) years of experience working in a complex business setting, providing face-to-face multi-level customer service*, including advising and guiding customers.

*Note: Entry-level cashier and call center experience, or experience with limited transactions, are not acceptable qualifications for this position.

Special Instructions to Applicants: Applicants will be required to complete an Oneida County application for review and approval: https://oneida-portal.mycivilservice.com/. Official academic transcripts required upon hire.

Review Start Date: 7/25/2022

Mohawk Valley Community College is an Affirmative Action,Equal Opportunity Employer deeply committed to a community of excellence,equity, and diversity. MVCC maintains an inclusive learning environment inwhich students, faculty, administrators, staff, curriculum, social activities,governance, and all other aspects of campus life reflect a diverse,multi-cultural, and global worldview. We value the many similarities anddifferences among individuals and groups. We are committed to preparingstudents to understand, live among, appreciate, and work in a world made up ofpeople with different ethnic and racial backgrounds, military backgrounds,religious beliefs, socio-economic status, cultural traditions, differentabilities, sexual orientations and gender identities. All qualified applicantswill receive consideration for employment without regard to race, color,religion, sex, sexual orientation, gender identity, national origin, veteran statusor on the basis of disability.