IT Technician, Desktop Support
- Employer
- West Valley-Mission Community College District
- Location
- Saratoga
View more
- Administrative Jobs
- Academic Affairs, Research Staff & Technicians, Institutional & Business Affairs, Clerical & Administrative Support
- Employment Type
- Full Time
- Institution Type
- Community College
Job Details
IT Technician, Desktop Support
West Valley-Mission Community College District
Closing Date: 6/2/2022
Definition:
The District Information Systems department is seeking a talented individual to fill the position of IT Technician, serving in the Desktop Support unit.
Comprised of two colleges, West Valley College and Mission College, we are located in the heart of Silicon Valley. Our staff and faculty are among the most qualified in the state and our students appreciate our two colleges for our friendly staff and supportive atmosphere.
This position performs responsible technical duties related to computer hardware and software customer support and training; provides project support and ongoing maintenance for new and modified systems and programs; supports server and network technologies; maintains, installs, troubleshoots and configures desktop and laptop computers and related peripheral equipment.
Applicants who possess the knowledge, skills, and life experiences to address the cultural and educational needs of a culturally diverse student population are encouraged to apply.
Assignment:
100% of full time, 37.5 hours per week, 12 months per year, with anticipated start date of July 25, 2022. Schedule may change to include some evening or weekend hours, as needed. This position is represented by the West Valley-Mission Classified Employees Association (WVMCEA), Office, Technical & Business Services Employee Unit.
Work Location: District Information Systems department, located on the West Valley College campus, Saratoga, CA.
Salary and Benefits:
Anticipated Hiring Range:
- $7,547–$8,252 monthly (WVMCEA Salary Schedule, Range 72, Steps A-C).
- 5% salary increase for classified staff approved to take effect July 1, 2022.
- Employer-contributed medical, dental and vision for employee, spouse, and/or dependents.
- Employer-paid long term disability for employee.
- Employer-provided life insurance.
- 13 paid holidays, plus 1 floating holiday annually; paid non-workdays between Christmas and New Year.
- 12 days vacation leave accrued annually; rate increases step-wise up to maximum 22 days vacation leave accrued annually.
- 12 days sick leave accrued annually.
- Personal necessity leave and personal business leave.
- Educational growth incentive program from $45 to $225 monthly.
- $500 longevity award annually after 10 years of service and $1,000 longevity award annually after 15 years of service.
- CalPERS retirement.
- Position is union affiliated.
Minimum Qualifications:
Any combination of experience and education that would provide the required knowledge and abilities is qualifying. A typical way to obtain the required knowledge and abilities would be:
- Understanding of, and sensitivity to the diverse academic, socio-economic, ethnic, religious and cultural backgrounds, disability, and sexual orientation of community college students, faculty and staff; AND
- Equivalent to an Associate’s degree from an accredited college with major coursework degree in information systems or a related field; AND
- Two years of responsible technical information technology experience.
Examples of Duties and Responsibilities:
Duties may include, but are not limited to, the following:
- Coordinate and provide technical support, over the telephone, through email, remotely and/or in person to district personnel; troubleshoot and solve standard computer software, hardware, virtual desktop (VDI), voice network, telecommunications and network problems.
- Install, configure, troubleshoot, modify, and update district supported hardware and software as required by area of assignment.
- Configure, maintain, and utilize JAMF pro and Microsoft systems center configuration manager (SCCM) for deployment, inventory, operating system imaging, patching, maintenance and ongoing desktop and laptop support needs of District and College end users.
- Perform routine component replacements and upgrades as required by area of assignment.
- Provide one-on-one training pertaining to the use of standard applications, equipment and/or systems, such as audio/video equipment, telecommunication equipment and systems, personal computers, laptop computers, mobile devices and general office software.
- Provide first-level and second-level assistance to customers; verify the location of the problem; obtain information from end user on the nature of the issue; resolve issue or refer to higher level staff when necessary.
- Ensure that new and upgraded systems work effectively with current systems and programs; determine and document proper installation parameters for software and hardware in order to ensure smooth integration, transition, and efficiency.
- Create Active Directory user IDs, modify and maintain user profiles, attributes, metadata, reset passwords, maintain email accounts, software licensing and email distribution lists and perform regular file maintenance; set up user access permissions consistent with district policies and procedures; document changes and revisions.
- Plan and maintain assigned project schedules and work requests, monitor, coordinate and report project status and problems; monitor assigned budget budgets as necessary.
- Function as project leader on technology implementation teams related to area of assignment; provide technical expertise in area of assignment.
- Provide technical and functional supervision of vendors, contract staff and/or students during the construction, maintenance and implementation of assigned information technology projects and ongoing customer technical support.
- Inform management of existing or potential problems; maintain problem logs; communicate with higher-level staff regarding documentation, testing and scheduling concerns; communicate installation, production and/or testing problems to users and keep them apprised of schedule changes.
- Assist in computer system and phone moves, adds and changes; review relocation and installation sites and plans.
- Adhere to district standards for network and system hardware and software; develop network and system related documentation.
- Perform duties related to asset management of hardware and software related to area of assignment; perform administrative duties such as data entry and billing activities.
- Serve on project teams providing technical assistance; assist with project management.
- Build and maintain positive working relationships with co-workers, other district employees and the public using principles of good customer service.
- Review and track work order requests related to network, communications, facility security, hardware and software problems and coordinate with end users and/or managers to ensure that customer needs are met; maintain records of work completed and resolutions
- Provide technical support and analysis to the network infrastructure to ensure delivery of network services to the district; analyze, design, and install converged data, video, and voice network infrastructure across wired and wireless network systems.
- Foster an environment that embraces diversity, integrity, trust and respect.
- Be an integral team player, which involves flexibility, cooperation and communication.
- Perform related duties as assigned.
For more information on this position and to apply, please visit our website at the following link: wvm.peopleadmin.com
Applicants who, due to a disability, require accommodations to complete the application, testing or interview process, please contact Human Resources at (408) 741–2174 to arrange for assistance.
West Valley-Mission Community College District is an Equal Opportunity Employer.
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Organization
West Valley-Mission Community College District has a devoted Board of Trustees and a dedicated staff that serves its two colleges. West Valley College in Saratoga and Mission College in Santa Clara are on the cutting edge among higher education institutions in the Silicon Valley. Every semester over 20,000 students enroll in courses at the colleges. Thousands of others take online, off-campus, or non-credit courses and seminars offered through a variety of programs. These programs are aimed at meeting the training and retraining needs of the people of Silicon Valley.
Mission College is a public community college located in the City of Santa Clara, and in the heart of the Silicon Valley. We offer a future of transfer to a four year institution, a future in a career of your choice, a future of increasing skills for both higher education and the workforce and a future for an Associate’s Degree or Certificate that can get you on your way to any goal.
The highly diverse and active student population makes the environment at Mission College energetic and vibrant. It is a great place to meet new friends, participate in clubs and make your voice heard in student advocacy. Our faculty is among the most qualified in the state and our students appreciate the college for its friendly staff and supportive atmosphere. The staff at Mission College is uniquely poised to help and guide your path to the future.
Mission College has many programs and services to ensure student success and support. Financial Aid can assist in making college affordable. Counseling helps students set achievable goals and provides guidance through orientation, study skills, and career courses. The college Career Center and Job Placement Office help students transition to the working world after college and each year sponsor’s a job fair featuring more than 60 employers. Finally, our Transfer Center helps to guide the transition from the two-year college to a four-year college so that students can easily gain a Bachelor’s degree. Each spring semester, Mission College hosts the largest college fair in the San Francisco Bay Area, where more than 180 national and international colleges and universities are represented.
West Valley is about success. It’s about helping students create a future for themselves so they can contribute to a world that needs their talents, drive and enthusiasm. We do that by providing as much one-on-one interaction with students as possible. The results speak for themselves.
- 571 students transferred to UCs and CSUs in 2012
- 552 students earned AA/AS degrees in 2012
- 170 students earned Certificates that led to careers in 2012
- We host learners from 25 countries who come to the United States looking for the kind of instruction that will help them contribute to the global economy.
- We offer classes on our beautiful 143-acre Saratoga campus in the foothills of the Santa Cruz Mountains, located at the southwest border of Silicon Valley. Here you can expand your mind, hang out with friends, and
Why not join us, and build your future as we build the future of Silicon Valley, one student at a time.contemplate a world of ideas.
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