Student Services Spec I
- Employer
- The University of Tennessee, Knoxville
- Location
- Knoxville, TN
View more
- Administrative Jobs
- Student Affairs, Student Activities & Services
- Employment Type
- Full Time
- Institution Type
- Four-Year Institution
Job Details
Student Services Spec IThe student services specialist has full responsibility for maintaining 1,300+ active student files each semester, including a database which houses information on communication and information students and makes it possible to track student progression in the College. Works closely with the College's assistant dean for undergraduate programs and advising in compiling statistical information for University reports and is supervised by the assistant dean of undergraduate programs and advising. Provides graphics and spreadsheets on student data for the assistant dean for undergraduate programs and advising and school directors. Handles student traffic and plays a vital role in the day-to-day operation of the Center. Screens questions and inquiries from University/College administrators, directors, faculty, staff, students (current and prospective), and visitors/callers and directs them to appropriate personnel or departments. Coordinates the Degree Audit Reporting System and inputs all student petitions and permits as needed. Coordinates orientation materials and test scores for incoming students (first-year and transfer) and participates in the general advising and orientation course registration session.
Qualifications
Job Function/Responsibilities:
- Management of the front-office, which houses all student files.
- Maintenance of 1,300+ active student files each semester as well as files of inactive students, prospective students, and permanent files of communication and information graduates.
- Coordinate the phase out process for paper files and moving to electronic files.
- Maintenance of student database in Microsoft Access, providing vital information to College administrators for reporting purposes.
- Processes major and advisor changes in Internet Native Banner.
- Complete the processes for credit overloads and student permits in Internet Native Banner.
- Maintenance of faculty mentor assignment process.
- Enters all curricula exceptions into the degree audit reporting system (DARS) for students in the College of Communication and Information and students in other academic units pursuing study through minors offered in the college.
- Assists the Assistant Dean of Undergraduate Programs and Advising of undergraduate advising with the review of degree audit reports for candidates for graduation.
- Assists with advising events/activities and participates in general advising and course registration of current students, first-year students, and transfer students; supervises student workers and assigns job duties; coordinates and compiles materials for student orientations and handouts for students and the general public.
- Train student workers and additional staff members on office processes and procedures.
- Serves as a back-up resource to direct student traffic; answer main phone line; distribute information to students and visitors to the Center, direct students, and visitors to the appropriate office or department.
- Serves as back-up to assist students in scheduling appointments with advising personnel and clears students to register.
- High School Diploma or GED
- 3 years of office experience in an office setting
- Associate's Degree
- Bachelor's Degree
- Experience working with students in higher education, particularly in an undergraduate advising center.
Job: Student Services Support
Primary Location: US-Tennessee-knoxville
Organization: Cci Undergraduate Programs & Advising
Schedule: Full-time
Job Posting: May 12, 2022, 4:28:23 PM
Organization
Working at The University of Tennessee, Knoxville
Founded in 1794, the University of Tennessee is one of the nation’s oldest and most storied public universities. Based in Knoxville, Tennessee’s flagship land-grant institution includes the statewide Institute of Agriculture and the Space Institute in Tullahoma. The university embodies excellence in teaching, discovery, scholarship, research, creative activity, outreach, and engagement. Known as the Volunteers, we lead with a spirit of selflessness, empathy, and courage, and strive to be champions for diversity, equity, and inclusion
UT Knoxville is a Research 1 university with 11 academic colleges and more than 900 programs of study. With an enrollment of more than 30,000 students, our academic programs are repeatedly ranked top in their class. The university co-manages Oak Ridge National Laboratory, the country’s most prominent national lab, driving innovation in advanced manufacturing and materials, national security, and more. We are closely connected with our communities through outreach and extension efforts across Tennessee and through partnerships with non-profits, corporations, and industries—regionally, nationally, and around the globe.
The city of Knoxville is nestled in the foothills of the Great Smoky Mountains. The modern, thriving community is surrounded by gorgeous lakes and hundreds of miles of walking, hiking, and biking trails. Situated along the banks of the Tennessee River, our beautiful features an eclectic music scene, internationally recognized festivals, unique restaurants, and a robust offering of diverse cultural activities. Knoxville is located within a day’s drive of Atlanta, Nashville, Asheville, Charlotte, Louisville, Cincinnati, Memphis, Chicago, and Washington D.C.
Knoxville and the surrounding counties have a population of more than 850,000 people. The region houses many leading corporations and organizations, including Oak Ridge National Laboratory, Pilot/Flying J, the Tennessee Valley Authority, and Regal Cinemas, along with HGTV, Food Network, and other networks owned by Discovery Inc.
As a member of the UT family, you will be surrounded by top-notch faculty, staff, and students from around the world. You will be part of a diverse campus community that is passionate about changing the world and cheering for the Vols on game day.
Get job alerts
Create a job alert and receive personalized job recommendations straight to your inbox.
Create alert