Loan & Grant Program Coordinator - Financial Aid and Scholarships

Job Details

Loan & Grant Program CoordinatorThe Office of Financial Aid and Scholarships at the University of Tennessee, Knoxville, (UTK) invites applications and nominations for our Loan and Grant Coordinator position. We are seeking candidates who can contribute in meaningful ways to the diversity and intercultural goals of the University.

The University and Region

UTK  is the state’s flagship, land-grant university. We are a Research 1 university with 11 colleges and more than 30,000 students. With new leadership at the system, university, and college levels, UTK is poised for dramatic positive change focused on solving some of the most audacious, pressing problems our country and world face today. The city of Knoxville is a hidden gem surrounded by eight gorgeous lakes, with a beautiful and walkable downtown, a diverse music scene including internationally recognized festivals, active neighborhoods, unique restaurants, and a robust offering of diverse cultural and outdoor activities. UTK is located within easy driving distance to the Great Smoky Mountains, Atlanta, Nashville, Asheville, Charlotte, Louisville and Cincinnati. It is only a day’s drive to Memphis, Chicago, and Washington D.C. Knoxville and the surrounding counties have a population of more than 850,000 people.

The Division

The Enrollment Management (EM) division comprises more than 170 full-time staff who serve our students through the following departments and functions: Undergraduate Admissions, International Recruitment, Transfer Center, One Stop Student Services, Financial Aid and Scholarships, University Registrar, EM Communications, and Research & Analytics. The Office of Enrollment Management is committed to our Vision, Mission and Values. We are passionate about fulfilling our land-grant mission of accessible education and making an impact that will transform lives through the student experience.

The Position:

Hybrid/remote work schedule with in-person component.

The coordinator will serve as an expert level of support to students and families, and is expected to have a high level of technical knowledge and expertise in federal and state regulations. Ensure timely processing of R2T4, and independently determine students' eligibility for late disbursements and retroactive payments. Responsible for analyzing and processing loan fund update requests, reallocating and/or returning loan funds within applicable guidelines, and communicating all changes to student/other involved parties. Receive daily Pell and loan records from the Dept. of Education and identify solutions to any errors/rejects, and confirm that records are reported correctly to the Common Origination & Disbursement website. Responsible for schedule coordination of and workload prioritization to the specialists. Has the authority to act in the Assistant Director of Federal Program's place as needed, must remain current on all federal, state, and institutional policies and procedures to remain compliant.

Required Education and Experience:

Bachelor's degree.

At least of 2 years of progressively responsible direct financial aid experience.

Preferred Education and Experience:

2+ years of progressively responsible direct financial aid experience.

Supervisory experience preferred.

Required Knowledge, Skills, and Abilities:

Excellent oral and written communications skills.

Ability to write clearly and concisely using effectual writing skills.

Sensitive to cultural diversity and ability to communicate and interact effectively with people of all ages and backgrounds.

Proven ability to work effectively as a team member, and ability to supervise staff.

Ability to analyze and interpret data, and ability to make and be responsible for independent decisions.

Ability to work under time constraints.

Preferred Knowledge, Skills, and Abilities:

Demonstrated knowledge of Ellucian Banner, OnBase, and/or TeamDynamix experience preferred.

Familiarity with Microsoft Office products (or similar).

For full consideration, applicants must submit a cover letter detailing relevant experience along with a resume and the name, e-mail address, and telephone number of three to five professional references.

Job: Student Services Support
Primary Location: US-Tennessee-knoxville
Organization: Office Of Financial Aid
Schedule: Full-time
Job Posting: May 11, 2022, 2:40:47 PM


Working at The University of Tennessee, Knoxville

Founded in 1794, the University of Tennessee is one of the nation’s oldest and most storied public universities. Based in Knoxville, Tennessee’s flagship land-grant institution includes the statewide Institute of Agriculture and the Space Institute in Tullahoma. The university embodies excellence in teaching, discovery, scholarship, research, creative activity, outreach, and engagement. Known as the Volunteers, we lead with a spirit of selflessness, empathy, and courage, and strive to be champions for diversity, equity, and inclusion

UT Knoxville is a Research 1 university with 11 academic colleges and more than 900 programs of study. With an enrollment of more than 30,000 students, our academic programs are repeatedly ranked top in their class. The university co-manages Oak Ridge National Laboratory, the country’s most prominent national lab, driving innovation in advanced manufacturing and materials, national security, and more. We are closely connected with our communities through outreach and extension efforts across Tennessee and through partnerships with non-profits, corporations, and industries—regionally, nationally, and around the globe.

The city of Knoxville is nestled in the foothills of the Great Smoky Mountains. The modern, thriving community is surrounded by gorgeous lakes and hundreds of miles of walking, hiking, and biking trails. Situated along the banks of the Tennessee River, our beautiful features an eclectic music scene, internationally recognized festivals, unique restaurants, and a robust offering of diverse cultural activities. Knoxville is located within a day’s drive of Atlanta, Nashville, Asheville, Charlotte, Louisville, Cincinnati, Memphis, Chicago, and Washington D.C.

Knoxville and the surrounding counties have a population of more than 850,000 people. The region houses many leading corporations and organizations, including Oak Ridge National Laboratory, Pilot/Flying J, the Tennessee Valley Authority, and Regal Cinemas, along with HGTV, Food Network, and other networks owned by Discovery Inc.

As a member of the UT family, you will be surrounded by top-notch faculty, staff, and students from around the world. You will be part of a diverse campus community that is passionate about changing the world and cheering for the Vols on game day.

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