Description
Program Manager - Business Dev (75%)Regular, 75%, Market Range 12

The Haslam College of Business at the University of Tennessee, Knoxville, invites applications for a 75%-time, exempt Program Manager for Business Development.  The Program Manager will design, implement, and oversee delivery of business development processes to support alumni referrals to several Executive MBA programs offered by the Graduate & Executive Education area of the Haslam College of Business.  The position serves as a subject matter expert in the area of business development, providing guidance to program directors.  The Program Manager is responsible for implementing programs to meet enrollment objectives and delivering desired margins to the college.

 The successful Program Manager will work actively with internal and external university partners to launch and monitor the complex and inter-connected programs that support business development for future classes.  The successful candidate for this position will have specific expertise in the graduate education needs of working professionals as well as digital marketing, sales, and more traditional methodologies of business development.

 Responsibilities include optimizing overall lead flow through outsourced program-specific business development efforts, digital marketing, enrollment advisor support, general recruitment project management, interpretation and application of lead source data and marketing metrics, and ensuring the appropriate use of data in allocating budgets for future business development efforts.

Qualifications
Responsibilities:

 OPERATIONS

Performs all aspects of coordination and planning for business development processes for programs within the assigned area of responsibility.Plans procedures, processes, services, and systems related to lead generation, alumni lead referral, and overall business development.Identifies opportunities and develops new business development programs for assigned program(s) within GEE.Reviews policies and requirements to ensure compliance with Haslam branding guidelines and UTK Graduate School admission standards.Identifies and investigates process delays and solves problems with prospective students, program Directors/Managers and UTK Graduate Admissions.Engages in cross-functional training and networking to facilitate adoption of business development methods with proven success in other programs. Modifies methods to drive desired outcomes for business development efforts for assigned program(s).Coaches and mentors other program staff and directors in business development-related efforts.Researches, identifies, and proposes new opportunities to expand business development efforts.Promotes business development for the assigned program(s) and works with external constituents to facilitate these efforts.

ADMINISTRATIONSelects methods, techniques, and evaluation criteria for business development programs used to support lead generation and other specified GEE objectives, including attainment of enrollment goals.Uses innovative solutions to increase efficiency and/or resolve issues, including modifying business development program efforts when competing policies and/or objectives are present.Develops marketing plan and related budgets and contracts for review by GEE executive team leadership and submission to the appropriate university office and/or vendor.Leads the development of program-specific business development messaging in collaboration with program staff and external vendors.Interprets requests for information and/or support by vendors, prospective students, etc. and determines how best to meet these needs, including when and where to submit any needed reports, forms, and/or documents.Investigates and mitigates potential negative impacts of routine challenges related to business development efforts. Negotiates terms and conditions if necessary to resolve problems.Administers contract agreements with key suppliers and works with appropriate parties on any needed corrections.Acts as a liaison between the university and external stakeholders, specifically external business development vendors, prospective applicants, and corporate partners.

DATA ANALYTICSGathers, compares, and analyzes lead source and other data to make recommendations for future operations and business development program efforts.Gathers, analyzes, and synthesizes data to create complex reports such as the weekly BD and lead source reporting.Conducts needs assessments and analysis of work effectiveness such as the CRM lead analysis.FINANCIALSupports development and administers budget for business development efforts.Directs the financial activities related to business developmentSubmits proposals to secure funding. Qualifications:

Required Qualifications and Experience:

Four (4) years of relevant experience, or an equivalent combination of education, training, and experience.

Desired Qualifications and Experience:

Six (6) years of relevant experience, or an equivalent combination of education training, and experience.

Knowledge, Skills and Abilities:

Required:

Demonstrated knowledge of applicable marketing, sales, and business development processes.Demonstrated knowledge of the working professional, particularly as it relates to higher education needs.Excellent communication skills related to sales/business development (public speaking, writing, and one on one).Analytical skills.Ability to establish and maintain effective working relationships with individuals and groups.Ability to successfully work as a member of a team.Ability to communicate effectively, both orally and in writing.Ability to provide work direction to alumni volunteers and peer/support staff.

Application Process:
The Knoxville campus of the University of Tennessee is seeking candidates who have the ability to contribute in meaningful ways to the diversity and intercultural goals of the University. Screening of applicants will begin immediately and will continue until the position has been filled.

Interested individuals should provide a cover letter addressing professional experience relevant to each required minimum qualification, a resume, and complete contact information for 3 professional references.

Job: Other Professional
Primary Location: US-Tennessee-knoxville
Organization: Executive Development Programs
Schedule: Part-time
Job Posting: May 10, 2022, 1:00:36 AM