Process and Project Manager
Vice Provost for Student Affairs, Stanford, California, United States

Schedule: Full-time
Job Code: 7503
Employee Status: Fixed-Term
Grade: I
Requisition ID: 94487

This is a 3 year fixed-term position. For the first 10 days of this posting, only internal employees will be considered.

JOB PURPOSE:

As part of the Student and Academic Services team, the Process & Project Manager will oversee the completion and successful implementation of various projects impacting areas such as degree progress, student records, enrollment, and tuition assessment. The manager will also be responsible for reviewing existing policies under the SAS umbrella and executing necessary updates. The manager will be expected to identify, clarify, and resolve highly visible and complex policy issues with impacts that may span multiple areas within Student and Academic Services. The primary focus of the position will be to ensure the mission of Student and Academic Services is being achieved via the development and maintenance of effective systems, processes, and policies.

Reporting jointly to the Director of Student Services Center and Deputy Registrar, the manager will analyze current and proposed business practices within Student and Academic Services and facilitate the implementation of creative solutions when applicable. The primary aim of the analysis will be ensuring all proposed policies and practices foster student success and cultivate a positive service experience. The position will require an individual with expert critical thinking and the ability to find proactive solutions to student service issues. A successful candidate will have proven collaborative and high-level integrity when dealing with cross-functional issues.

CORE DUTIES:

• Manage an area or program in student services, analyze effectiveness, and make final decisions on program eligibility.
• Engage in critical analysis of student and program concerns to resolve substantial issues which may span multiple areas, using advanced technical and professional knowledge.
• Develop and implement programming (virtual, in-person), and make strategic recommendations for future programs.
• Interpret and implement university policy related to academic policies; oversee the implementation of policies and practices for a student population or school.
• Analyze and develop report requirements, portals, and student-facing communications.
• Evaluate and determine recommendations on technology resources and negotiate with resources options and vendors.
• Manage outreach programs, relationships with external communities, and university liaisons.
• Provide direct advice to students on a range of issues including, but not limited to, academic progress, academic program policies, career plans, accessibility, community standards, etc., to assist them in making appropriate choices and decisions.
• Provide consulting advice to internal and external organizations, and act as subject matter expert in a specialized field.
• Oversee key processes, including contribution and direction on policy and program content.
• Manage financial processes and development of budgets.
• May lead teams and projects that impact a significant unit of the university.
• May direct the work of other staff; contribute to the development of staff training programs.

STUDENT AND ACADEMIC SERVICES CORE DUTIES:

Policy Review & Process Implementation

• Manage the regular review process of existing policies within Student & Academic Services, analyze effectiveness, and facilitate implementation of policy updates.
• Lead discussions with SAS business owners, School Dean's Offices, Vice Provost for Undergraduate Education (VPUE), Vice Provost for Graduate Education (VPGE), Financial Aid, Housing, Athletics, and other central units, regarding proposed policy adjustments in their area; serve as an advisor to business units to ensure successful implementation of policy updates.
• Recommend and help implement reporting tools to evaluate registrar functions and assist with assessment efforts.
• Oversee student data maintenance in related systems; manage updates and modifications based on periodic evaluation and analysis of related academic policies; make appropriate exceptions to policy in accordance with the defined process; handle student escalations and communicate policy decisions directly to students and/or family members in accordance with FERPA regulations.
• Ensure thorough communication and outreach to the larger student services staff community on all new policy implementations; plan and lead workshops and training with the student services community as necessary to facilitate successful implementation of all new protocols; develop training and resource materials to share with staff.

Project Management

• Manage activities of assigned large-scale projects from project initiation through completion with limited guidance; coordinate all business activities on assigned projects; serve as either the primary project manager or as student success liaison for projects.
• Manage both the relationships and project ask from groups outside of SAS (e.g., Vaden, Academic Advising). This position will identify the needs and the impacted groups within SAS and work as the liaison/project manager to ensure successful implementation and reasonable timelines. Will partner with external vendors (OpenText, Flywire, UIT consultants, etc.) where necessary.
• Work collaboratively with system analysts and developers to identify and resolve problems, as well as to identify and define requirements for new functionality in PeopleSoft and other student services applications.
• Maintain active knowledge of all systems and participate in the planning for future system functionality.

MINIMUM REQUIREMENTS:

Education & Experience:

Bachelor's degree and five years of relevant experience, or a combination of education and relevant experience.

Knowledge, Skills, and Abilities:

• Advanced communication skills to communicate information clearly and effectively to internal and external audiences, client groups, and all levels of management.
• Strong analytical and problem-solving skills to review and analyze complex information.
• Advanced computer skills, including experience with Microsoft Office Suite.
• Advanced customer service skills.
• Relevant computer systems/technology experience.
• Understanding of financial transactions.
• Ability to ensure and apply compliance with legal, financial, and university policies and external regulations.

Certifications and Licenses:

None

PHYSICAL REQUIREMENTS*:

• Frequently sit, perform desk-based computer tasks.
• Occasionally stand, walk, twist, use fine manipulation, grasp, use a telephone, write by hand, sort and file paperwork, lift, carry, push, and pull objects that weigh up to 10 pounds.

* - Consistent with its obligations under the law, the University will provide reasonable accommodation to any employee with a disability who requires accommodation to perform the essential functions of the job.

WORKING CONDITIONS:

• The university requires all staff to be fully vaccinated for COVID-19 and provide proof of vaccination prior to their start date, unless granted a medical or religious accommodation
• This position is a hybrid role which requires 1-2 days of on-site work per week

WORK STANDARDS:

• Interpersonal Skills: Demonstrates the ability to work well with Stanford colleagues and clients and with external organizations.
• Promote Culture of Safety: Demonstrates commitment to personal responsibility and value for safety; communicates safety concerns; uses and promotes safe behaviors based on training and lessons learned.
• Subject to and expected to comply with all applicable University policies and procedures, including but not limited to the personnel policies and other policies found in the University's Administrative Guide, http://adminguide.stanford.edu.

WHY STANFORD IS FOR YOU

Imagine a world without search engines or social platforms. Consider lives saved through first-ever organ transplants and research to cure illnesses. Stanford University has revolutionized the way we live and enrich the world. Supporting this mission is our diverse and dedicated 17,000 staff. We seek talent driven to impact the future of our legacy. Our culture and perks empower you with:

• Freedom to grow. We offer career development programs, tuition reimbursement, or audit a course. Join a TedTalk, film screening, or listen to a renowned author or global leader speak.
• A caring culture. We provide superb retirement plans, generous time-off, and family care resources.
• A healthier you. Climb our rock wall or choose from hundreds of health or fitness classes at our world-class exercise facilities. We also provide excellent health care benefits.
• Discovery and fun. Stroll through historic sculptures, trails, and museums.
• Enviable resources. Enjoy free commuter programs, ridesharing incentives, discounts and more!

HOW TO APPLY:

We invite you to apply for this position by clicking on the “Apply for Job” button, please submit your resume and a one-page cover letter along with your online application.

*Stanford is an equal opportunity employer and all qualified applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other characteristic protected by law.

*The job duties listed are typical examples of work performed by positions in this job classification and are not designed to contain or be interpreted as a comprehensive inventory of all duties, tasks, and responsibilities. Specific duties and responsibilities may vary depending on department or program needs without changing the general nature and scope of the job or level of responsibility. Employees may also perform other duties as assigned.


To be considered for this position please visit our web site and apply on line at the following link: https://apptrkr.com/3077787

Stanford is an equal opportunity employer and all qualified applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other characteristic protected by law.







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