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Analyze user needs and requirements, procedures and problems to automate processing to improve current and future
computer systems and operations university wide.
Duties and Responsibilities
Provide campus users technical support and maintenance of computer both hardware, software and first level networking
issues on campus.
Performs hands-on fixes, including software/hardware install and upgrade, implementing file backups, and configuring
systems and applications. Writes detailed description of user needs, program functions and steps required to modify
Discusses with personnel of organizational units involved to analyze current operational procedures, identify problems, and
learn specific input and output requirements such as forms of data input, how data is to be summarized, and formats for
Access and install appropriate upgrades, patches, drivers, etc and correct system errors to maintain system after and during
Creates computer images and test them to make sure there is no system errors before deployment.
Assist in evaluating computer system capabilities, effectiveness and limitations to determine if requested program
application or program change is possible and needed within the system
Documents technical problems/assignments of requests from campus users for knowledge base purposes and assist users
resolving their computer related issues for their business operation purposes
Ability to install, configure and place Windows and Apple-based platforms and associated hardware devices including but
not limited to printers, copiers and scanners.
Perform inventory, general and preventive maintenance of computers as well as campus software to ensure license
compliance and proper documentation.
Assist in software installation, upgrade and configurations.
Identify and learn appropriate software and hardware used and supported by the organization and other departments to help
support and train users.
Assist with moving/transferring all computer or electronic related equipment for the purpose of transferring to a different
department, surplus or disposal.
Performs other computer support or IT Operational tasks as directed by Manager.
Employees Directly Supervised
Employees Supervised Indirect
Qualifications and Experience
To perform this job successfully, an individual must be able to perform essential duty satisfactory.
The requirements written below are representative of the knowledge, skill and/or ability required.
Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.
Understand the mission, goals and objectives of the University and how the information technology supports and enhances
essential services including teaching, research and support operations.
Education and/or Experience: High school diploma or general education degree (GED); or one to three months related
experience and/or training; or equivalent combination of education and experience.
Language Skills: Ability to read and interpret documents such as operating and maintenance instructions, and procedure
manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or
employees of organization
Reasoning Ability: Ability to solve practical problems and deal with a variety of concrete variables in situations where only
limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule
Computer Skills: To perform this job successfully, an individual should have knowledge of MySQL, MS SQL Database
software; Basic Computer Languages Development software; All standard browsers Internet software; Standard
Spreadsheet software and Standard Word Processing software.
Certificates, Licenses, Registrations: The following certifications are required: A+, Network+ preferred
Other Skills and Abilities: Actively pursuing Linux, Windows, MySQL, and Cisco Administration
Other Qualifications: Able to multitask. Able to work flexible hours.
This position should result in developing good work habits, learning accountability and responsibility, taking pride in work
outcome, leadership development and specific experiences which supplement training in the student's overall academic
experience. The specific learning outcomes for this position are:
Enhance knowledge in solving technical problems
Gain skills, knowledge and confidence in solving variety of practical problems
Put classroom computer theories into hands-on learning experience
Learn good customer service skills by talking to users and analyzing their situations
Dress and Grooming Standards
The employee must abide by the BYU-Hawaii Dress and Grooming Standards. He/she is expected to dress appropriately
for the position.
The student employee must agree to a minimum period of employment, as determined by the employer, based upon the
departmental needs. The student employee is expected to give a semester's notice prior to leaving.
This job description may not comprise all duties required to be performed by the employee. Management reserves the right
to change, edit or delete information in the job description