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IT Client Support Tech II

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Requisition Number:


Boulder, Colorado Employment Type:

Research FacultySchedule:

Full-TimeDate Posted:

13-May-2022 Close All Job Summary

Support LASP employees with Tier-1 help desk support calls to address end-point workstation issues. Addresses, analyzes, and resolves end user issues in a responsive and effective manner to minimize downtime. Help with computer hardware, software, audio/visual device and printing issues. Works with little supervision to complete tasks. Ability to accomplish independent project tasks as well as normal duties.

The University of Colorado Boulder is committed to building a culturally diverse community of faculty, staff, and students dedicated to contributing to an inclusive campus environment. We are an Equal Opportunity employer, including veterans and individuals with disabilities. Who We Are

The Laboratory for Atmospheric and Space Physics (LASP) began in 1948, a decade before NASA. We are the world’s only academic research institute to have sent instruments to all eight planets and Pluto.

LASP combines all aspects of space exploration through our expertise in science, engineering, mission operations, and scientific data analysis. As part of CU, LASP also works to educate and train the next generation of space scientists, engineers, and mission operators by integrating undergraduate and graduate students into working teams.

What Your Key Responsibilities Will Be
  • Configuration, support, and routine maintenance of desktop and laptop workstations.
  • Deploy Windows, Mac, and Linux software packages and operating systems.
  • Coordinate system events (updates, outages, configuration changes, etc.) with end users.
  • Promptly create and ensure accuracy of new accounts for users based on HR notices per established processes.
  • Assist in the development of operational procedures and use of information technologies.
  • May assist in the direction of student employees.
  • Diagnose and troubleshoot front line support calls of increasing complexity with each level, escalate to Tier 2 as required to optimize responsive resolution.
  • Provide direct support services to end users with technical problems or issues involving system performance, configuration, restoration, applications and software tools.
  • Process prioritized incident and service tickets to ensure timely resolution or appropriate escalation that optimizes customer satisfaction and minimizes disruptions.
What You Should Know

Due to US Export Control restrictions, only US Citizens and Permanent Residents may apply.

All University of Colorado Boulder employees are required to comply with the campus COVID-19 vaccine requirement. New employees must provide proof of vaccination or receive a medical or religious exemption within 30 days of employment.

What We Can Offer

The salary range for this position is $55,641.13 - $77,951.03.

Benefits The University of Colorado offers excellent benefits, including medical, dental, retirement, paid time off, tuition benefit and ECO Pass. The University of Colorado Boulder is one of the largest employers in Boulder County and offers an inspiring higher education environment. Learn more about the University of Colorado Boulder. Be StatementsBe dynamic. Be pioneering. Be Boulder.What We Require
  • Bachelor’s Degree in MIS, Computer Science or related field.
  • All work performed is within a complex, multi-platform, multi-OS environment and may occasionally require extended hours and/or 7x24 availability to provide support.
What You Will Need
  • Excellent customer service skills.
  • Good working knowledge of Microsoft Office applications.
  • Working knowledge of desktop computer hardware.
  • Ability to handle multiple and concurrent tasks with frequent interruptions while maintaining professionalism, accuracy, and efficiency in each task.
  • Ability to lift 50 pounds.
What We Would Like You To Have
  • Familiarity with Powershell, sh/bash/tcsh. Python, and/or Perl.
  • Ivanti administration.
  • Experience in administration of at least two of the following:
    • Microsoft Windows 7/10
    • Mac OS X
    • Linux (Centos/Fedora/RedHat/SUSE core)
  • Knowledge of TCP/IP networking concepts.
  • Familiarity with automated Software deployment methods.
Special Instructions

To apply, please submit the following materials:

  1. A current resume.
  2. A cover letter that specifically tells us how your background and experience align with the requirements, qualifications, and responsibilities of the position.
  3. Optional: Transcripts / Proof of Degree

We may request a reference at a later time.

Applications will be accepted until the position is filled.

Note: Application materials will not be accepted via email. For consideration, please apply through CU Boulder Jobs.

Posting Contact InformationPosting Contact Name: Boulder Campus Human Resources

Posting Contact Email: [email protected]

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