Ticket Operations Specialist
- Employer
- Murray State University
- Location
- Murray
View more
- Administrative Jobs
- Institutional & Business Affairs, Arts & Museum Administration
- Employment Type
- Full Time
- Institution Type
- Four-Year Institution
Job Details
20220067NE
Job Title:Ticket Operations Specialist
Type of Employment:Regular Full-Time
Work Location:Murray
Employment Term:12 Months
Position Type:Staff - Non-Exempt(Hourly)
Department:Athletics Ticket Operations
Summary of Job Duties and Responsibilities:This job involves both supervisory and coordinating work as a member of the Murray State Athletics Ticket Office to ensure the execution of both ticket operations and ticket sales.
Primary Duties
- Provide excellent customer service all patrons both over the phone and in person.
- Lead and facilitate all aspects of the women’s basketball season and single game ticket sales campaign: including but not limited to outbound sales strategies, coordination of marketing efforts both internal and external, establishing and communicating with season ticket holders as needed.
- Preparation and management of all women’s basketball pass lists in coordination with the coaching staff and compliance office.
- Lead all ticketing logistics and operations for all women’s basketball home games.
- Assist with the sales of single game, mini-plan, group and season tickets for football and men’s basketball via phone and walk-up sales.
- Assist with event setup, game-day operation, and event reconciliation.
- Assist with the creating invoices and fulfilling mailings for football and basketball tickets.
- Process mail daily, including receiving and tracking payments in Archtics.
- Oversight and execution of all payment plans and payroll deductions.
- Processing daily deposits, Interaccount transfers and other payment documents through both the Banner system and Ticketmaster system.
- Assist with management of customer accounts in the Ticketmaster system.
- Creating and maintaining a ticket office record retention system in coordination with the athletic department business office.
- Oversight and execution of all sponsorship invoicing and payment tracking in coordination with the Associate AD for Resources and Operations.
- Preparation of monthly donation reports for coaches and administrators.
- Assist with various ticket office projects, as well as providing additional administrative assistance as needed.
- Assist with the hiring, training, supervising and scheduling of game day ticket staff.
- Comply with all NCAA, Ohio Valley Conference and Murray State University rules, regulations and policies.
- Ability to works nights and weekends -including all home football and basketball games.
- Position will act in the absence of the Assistant AD for Revenue Generation & Ticket Operations.
- Other duties as assigned.
Bachelor’s Degree required.
Minimum Experience and Skill Requirements:- One year of experience in collegiate athletics, preferably in the ticketing area.
- Experience in customer service or sales.
- Excellent communication and interpersonal skills with the ability to interact with the public in a courteous, friendly manner in person and on phone.
Preferred Education and/or Experience Qualifications:
- Keyboarding, filing, etc.
- Knowledge of Ticketmaster/Archtics ticket software preferred.
05/13/2022
Closing Date:05/27/2022
Open Until Filled:No
Special Instructions to Applicants:Along with the application, the following items must be included:
• Letter of application
• Resume
• Contact information for three (3) references
16.27
Work Hours:Occasional nights and weekends.
Physical Demands:Ability to stand for long periods of time on game days.
Organization
For 100 years Murray State University has served students from the region, the nation and the world. Founded in 1922, the University has grown from an enrollment of 202 students to 9,500 today. Murray State blends educational opportunities found at research institutions with collaborative interactions among students, faculty and staff found at smaller universities. Students receive personalized attention from supportive faculty and staff as the University offers a 16:1 student-to-faculty ratio.
Murray State University places our highest priority on student learning and excellent teaching, blending the range of educational opportunities often experienced at research institutions with the nurturing student-teacher interactions usually found at smaller universities. Murray State embraces diversity in the workplace and values attracting, developing and maintaining a diverse, high-quality faculty, staff, and student body. The University endeavors to create and promote a culturally diverse community to be accepting of and sensitive to diversity in its many varied forms. Murray State has been continuously accredited by the Southern Association of Colleges and Schools Commission on Colleges (SACSCOC) since 1928.
Recent Accolades:
- U.S. News & World Report (32 consecutive years as a top-tier university) and top 10 in south region for Top Public Schools, Best Value and Best College for Veterans
- Washington Monthly Best Bang for the Buck
- G.I. Jobs Military Friendly School
- Forbes Best Employers List
Located in the west Kentucky region, Murray State is a public, comprehensive University with four colleges (business; science, engineering and technology; humanities and fine arts; education and human services)– and two schools (agriculture; nursing and health professions). The University's 236-acre main campus is located in Murray, Kentucky and offers undergraduate, graduate, and doctoral programs, professional instruction, as well as continuing education programs. Faculty and staff of Murray State University have access to a comprehensive benefits package including health insurance, retirement, tuition waivers, paid holidays, vacation and sick time, as well as many other benefit offerings.
The city of Murray, located in Calloway County, offers a low cost of living, low property taxes, and a four-season climate. Murray has a friendly, small-town atmosphere with locally-owned specialty shops and restaurants, an acclaimed community theater, art guild and award-winning public schools. The area is home to Kentucky Lake and Land Between the Lakes, a 170,000-acre National Recreation Area, which offers a wide-range of activities and amenities for residents and visitors alike. Located in close proximity to major cities and nearby access to Interstate 24, Murray is just a few hours from Nashville, St. Louis, Louisville and Memphis.
- Website
- http://www.murraystate.edu/
- Telephone
- (270) 809-2146
- Location
-
412 Sparks Hall
Murray
KY
42071
US
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