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Health Information Specialist (Journey)

University of North Carolina at Greensboro
Greensboro, NC

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Administrative Jobs
Institutional & Business Affairs, Health & Medical Services
Employment Type
Full Time
Institution Type
Four-Year Institution
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Job Details

Requisition Number:


Position Number:


Position Classification Title:

Administrative Support Spec

Functional Title:

Health Information Specialist (Journey)

Position Type:


University Information:

UNC Greensboro, located in the Piedmont Triad region of North Carolina, is 1 of only 57 doctoral institutions recognized by the Carnegie Foundation for both higher research activity and community engagement. Founded in 1891 and one of the original three UNC System institutions, UNC Greensboro is one of the most diverse universities in the state with 20,000+ students, and 3,000+ faculty and staff members representing 90+ nationalities. With 17 Division I athletic teams, 85 undergraduate degrees in over 125 areas of study, as well as 74 master’s and 32 doctoral programs, UNC Greensboro is consistently recognized nationally among the top universities for academic excellence and value, with noted strengths in health and wellness, visual and performing arts, nursing, education, and more. For additional information, please visit and follow UNCG on Facebook, Twitter, and Instagram.

Primary Purpose of the Organizational Unit:

The mission of Student Health Services is to provide collaborative health care designed to empower students to develop lifelong skills that enhance their physical, psychological, and wellness status in an inclusive and affirming environment.

Student Health Services:

  • Provides student-centered, medical, counseling, and health promotion services which are affordable and accessible
  • Utilizes a multidisciplinary and collaborative approach to wellness and health care
  • Provides an environment of inclusion, respect, and appreciation of diversity
  • Promotes professional excellence, responsiveness, and ethical practice
  • Is committed to the support of the educational, research, and service missions of the University

Position Summary:

Re-Post, Previous Applicants Need Not Re-Apply, Still Under Consideration.

  • Provide excellent and effective customer service to patients and visitors to the office with an emphasis on “warm & welcoming and answer questions in a friendly, helpful and accurate manner.
  • Exercise oral and written communication skills when performing such duties as patient registration, scheduling medical clinic appointments, handling multi-line telephone systems, and assisting with checking in and outpatients from various clinics.
  • Monitor and update document and referral manager functions in the practice management system, maintain and file medical information, retrieve information in electronic and printed formats, and process requests for medical information, professional development, other duties as assigned.
  • Enter and update patient insurance information for third-party billing in the practice management system.
  • Data entry skills, effective use of a cash drawer, credit card machine, 10-key calculator, copier/fax, and scanner.

Minimum Qualifications:


Preferred Qualifications:

  • Bachelor’s degree in business administration or a related discipline; with a concentration in health information or an equivalent combination of training and experience.
  • Health Information and electronic health record experience
  • College health experience
  • Knowledge of HIPAA
  • All degrees must be received from appropriately accredited institutions.

Alternate Option:

If no applicants apply who meet the required competency level and training & experience requirements, then management may consider other applicants. Salary would be determined based on competencies, equity, budget, and market considerations.

Special Instructions to Applicants:

Re-Post, Previous Applicants Need Not Re-Apply, Still Under Consideration.

Applicants must complete and submit an electronic application for employment to be considered. Resumes will not be accepted in lieu of completing an electronic application. The application must be completed in full detail for your qualifications to be considered.
Applicants are required to upload the following documents with their electronic application:

  • Resume
  • Cover Letter
  • List of References

Applicants are required to upload a list of at least three (3) professional references that includes:
  1. Name,
  2. Company Name,
  3. Type of reference (Professional, Supervisor, Colleague, Academic, or Personal). One (1) of those references will need to be a current or previous supervisor.
  4. Email Address
  5. Contact Phone Number

Recruitment Range:

$34,916 – $36,004

Org #-Department:

Student Health Services - 44604

Work Hours of Position:

8 AM - 6 PM Monday-Thursday; 8 AM - 5 PM Friday and 12pm-3 pm Rotating Saturday and Sunday

Number of Months per Year:


Job Family:

Secretarial and Clerical

Career Banded Title:

Administrative Support Spec

Open Date:


Close Date:






Salary Grade Equivalency:


Key Responsibility:

Business and Records Administration

Essential Tasks:

Schedules appointments via telephone and face-to-face for medical clinics using Medicat’s practice management component. Reschedule appointments for administrative reasons. Assists with scheduling and training student customer service workers. Check patients out after their medical appointment and pharmacy visits. Enters update patient’s current insurance policy information in Medicat’s practice management component. Provides directives to patients about insurance requirements and referral appointments scheduled on their behalf. Provides feedback and input to assist in resolving any billing/coding problems. Calculate and confirm a student’s financial determination and ability to pay, input necessary data into the system. Completes third-party billing; reconciles reports; completes insurance forms. Contacts outside medical providers to schedule appointments for SHS patients when referred by SHS medical providers. Obtains medical information from outside sources needed for patient care. Monitors and updates the referral outcomes and reports findings. Monitors documents submitted through the document manager for distribution and processing. Processes requests for the release of medical information from a variety of requestors. Retrieves patients’ medical information from Medicat electronic health records or inactive medical records. Adheres to HIPAA, privacy, and security regulations. Attend professional development training and participate in committees as assigned.

Key Responsibility:

Financial Management

Essential Tasks:

Gathers, monitors, analyzes, and records financial data; determines accuracy, validity and ensures compliance with standards, rules. Calculate and count the cash amount in the draw at the beginning and end of the shift. Reconcile shift and deposit funds according to the cash handling responsibility agreements signed by the students. Reconciles daily sales activity and prepares credit and cash deposits at the end of the day. Post all payments in Medicat Healthcare Information System, creating walk-out statements for each student/customer on the day of service. Calculates student’s co-payments, deductibles, and co-insurance. Review and process payments for billing to Insurance. Receive and process payments added to student accounts if applicable. Periodically complete surveillance of cash sales and register balance amounts.

Key Responsibility:

Information Processing and Decision-Making

Essential Tasks:

Demonstrates ability to handle confidential information when compiling and organizing clinical information to be scanned into the electronic health record. Keep records in a secure area by maintaining confidentiality. Identifies and recognizes problems that have established precedents and limited impact. Refers non-standard questions and problems to higher levels. Explains billing statements and various payment options for services. Explains HIPAA and FERPA regulations regarding confidentiality and billing. Report immunization to NC Immunization Registry. Looks for different (but effective) solutions to problems or opportunities. Sees problems as challenges and generates new ideas to overcome them. Offers suggestions to improve work output. Request Supervisor assistance with difficult balancing of night close process.

Key Responsibility:


Essential Tasks:

Courteous to co-workers and students. Give clear and concise instructions to visitors and students. Ability to convey information clearly and concisely to individuals or groups either verbally or in writing to ensure that they understand the information and the message in the Cashier area. Provides excellent and effective customer service to patients and visitors to the office with an emphasis on “warm and welcoming. Responds to questions and inquiries related to Student Health in a friendly, helpful, and accurate manner. Ability to handle multiple tasks simultaneously and occasionally make quick, accurate decisions in a busy health care setting. Communicates effectively when dealing with other offices on campus verbally and in writing. Directs phone calls, patients, and visitors while performing office functions. Assist with educating students and parents about how to waive or enroll in student insurance plans.

Key Responsibility:

Planning and Organizing Work

Essential Tasks:

Demonstrates the ability to work with confidential and sensitive information. Refer students to the pharmacist for medication information. Completes third-party billing; reconciles reports; completes insurance forms; prepares daily reports. Use the correct method to obtain information. Checks and re-checks for accuracy. Efficiently use a computer, copier, scanner, and various other office equipment. Experienced in using a credit card and a cash drawer. Uses Banner access to verify student information. Sends and retrieves faxed information. Handles a multi-line phone and pager system. Familiar with the use of a public address system. Use software programs such as Medicat, NCIR, and Box for data entry and retrieval purposes.


Knowledge - Program

Competency Description:

Demonstrates in-depth knowledge of the area of specialization, the program, process, and/or organizational operation. May be the content/process resource.

Competency Level:



Information/Records Administration

Competency Description:

Coordinates varied records processing activities requiring the application and some interpretation of agency procedures, policies, laws, and regulations. Reviews information for completeness and accuracy using multiple guidelines.

Competency Level:



Office Technology

Competency Description:

Uses one or more software programs, information systems, and specialized equipment to access, input, and verify standard information.

Competency Level:



Problem Solving

Competency Description:

Identifies and recognizes problems that have established precedents and limited impact. Recognizes, defines, and resolves non-standard problems using operating procedures, research, practices, and established precedents.

Competency Level:



Communication - Verbal

Competency Description:

Presents ideas in a clear, concise, organized manner. Explains and interprets programs, policies, and procedures to meet the specific needs of staff and clients. Advises program staff/clients in all matters related to program operations.

Competency Level:



Communication - Written

Competency Description:

Composes and organizes ideas logically, works in multiple formats such as letters, memos, reports, or presentations, and can change/adjust style to meet the needs of the program and audience. Reviews sensitive materials and edits content constructively.

Competency Level:




Competency Description:

Acquire and apply knowledge of policies, procedures, and campus resources in order to complete budget forms.

Competency Level:


Physical Effort:

Hand Movement-Repetitive Motions - F, Finger Dexterity - F, Reading - F, Writing - F, Hearing - F, Talking - F, Standing - F, Sitting - F, Walking - F, Lifting-0-30 lbs. - F, Pushing/Pulling - F, Bending, Squatting - F, Reaching - F

Work Environment:

Inside - C


UNCG at a Glance

Founded in 1891, The University of North Carolina at Greensboro is the largest and most diverse state university in the Piedmont Triad. Standing apart from other universities, the UNCG community is joined together by a shared value: We define excellence not only by the people we attract, but by the meaningful contributions they make. 

With more than 19,400 students and 2,500 faculty and staff, UNCG is the largest state university in the Piedmont Triad and has an annual economic impact of more than $1 billion. The campus has grown to include 30 residence halls and 30 academic buildings on 210 acres.

UNCG takes pride in being a learner-centered public research university. The College of Arts & Sciences and seven professional schools offer 79 undergraduate majors, 65 master's programs and 30 doctoral programs.

The university holds two classifications from the Carnegie Foundation for the Advancement of Teaching, as a “research university with high research activity” and for “community engagement” in curriculum, outreach and partnerships. More than $35 million in grants and contracts for research and creative activity are awarded to faculty members annually. Among the most prominent of UNCG's research initiatives are the Gateway University Research Park and the Joint School of Nanoscience and Nanoengineering. Both are partnerships with North Carolina Agricultural and Technical State University.

Globalization of the curriculum has expanded opportunities for international education, through new programs such as the UNC Exchange Program and the Lloyd International Honors College. In addition, innovative signature programs such as Building Entrepreneurial Learning for Life (BELL), Communication Across the Curriculum, Undergraduate Research and Freshman Seminars enhance the student experience.

As a cultural leader, UNCG offers concerts, lectures, dance and theater performances, exhibitions at the internationally known Weatherspoon Art Museum and readings by nationally known authors. In athletics, Spartan teams compete in nine women's and nine men's sports in Division I of the National Collegiate Athletic Association. With ethnic minority students making up 26 percent of the student body, UNCG is the most diverse of the UNC system's historically white campuses.

Although much has changed, some things remain the same. The university motto — “Service” — continues to be a guiding principle put into practice through all aspects of university life.

UNCG Schools and College of Arts & Sciences

The University's Academic Affairs Division consists of seven academic schools, the College of Arts & Sciences, the Graduate School and the Lloyd International Honors College. The names below are the ones currently in use. In some cases, the names have changed since the academic units were founded. The schools and their dates of establishment are: Graduate School 1921-22;College of Arts & Sciences 1969, Lloyd International Honors College 2005, Joint School of Nanoscience & Nanoengineering 2007, Joseph M. Bryan School of Business & Economics 1969, School of Education 1921, School of Health and Human Sciences 2011, School of Music, Theatre and Dance 2010, and School of Nursing 1966.

Achievements & Accolades

UNCG is garnering national attention and awards for its challenging academic programs, supportive environment and engaged community. Take a look at some of our latest accomplishments and meaningful contributions on campus, in the community and around the globe. Curious about more accolades, achievements, our student body, faculty and staff excellence and other signs of our success? Find out more at UNCG Now:

Challenging Academic Programs

U.S. News & World Report ranked three UNCG online programs among the best in the nation in the 2015 list of Best Online Programs.

UNCG’s slate of online programs has earned a top 10 ranking for affordability from

The graduate program in the Department of Human Development and Family Studies has earned a Top 10 ranking by the The HDFS Report.

Supportive Environment

UNCG is a Military Friendly School for the fourth straight year, putting it in the top 15 percent of colleges and universities nationwide that are doing the most to support veterans and ensure their success.

UNCG is ranked among the best colleges for your money nationwide by College Factual, a new site that guides students through the college selection process.

The Education Trust singles out UNCG among the nation’s universities for its success at closing the gap in graduation rates between black and white students.

Engaged Community

For the fifth year in a row, UNCG has earned the “Tree Campus USA” designation for promoting healthy trees and encouraging the spirit of conservation. 

UNCG’s innovative dynamic mailbox system has been honored as one of University Business Magazine’s Models of Efficiency.

For the eighth consecutive year, UNCG is highlighted on Washington Monthly’s list of American universities that contribute most to the public good.

Careers at UNCG

UNCG is committed to the creation of an inclusive, collaborative and responsive university by attracting, retaining and developing a diverse community of talented individuals in support of the university's mission.

Find Us
723 Kenilworth Street
United States
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