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Sr. Associate Director of Admissions Operations, The Citadel Graduate College and College Trans...

Employer
The Citadel
Location
Charleston

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Administrative Jobs
Institutional & Business Affairs, Admissions & Enrollment
Employment Type
Full Time
Institution Type
Four-Year Institution
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Job Details

Job no: 496175
Work type: Full Time Permanent - Staff
Location: Charleston
Categories: Academic Affairs, Student Affairs, Office of the Provost
Salary: $60,000 - $65,000
Payscale: Band 6

Job Responsibilities:

The Sr. Associate Director reports to the Director of Admissions and Strategic Recruitment for the Citadel Graduate College and College Transfer Programs and is responsible for the overall management of the Admissions Operations function.

The position manages and enhances the operational function of the division as well as advances enrollment management planning and the coordination of enrollment growth strategies within the institution. The incumbent will provide coordination and support for the growth of graduate, transfer undergraduate programs, and continuing education programs by being responsible for, but not limited to, the main functional areas below:

  • Admissions and Data Management – Responsible for oversight and testing of admissions programs, software, and databases. (Ellucian Recruit CRM, Banner, Salesforce, Cadence, etc). Plan, develop, implement, monitor, and evaluate the integration of technology into the execution of the entire enrollment process, from recruitment through enrollment. Collaborate closely with Cadet Admissions to ensure shared systems are satisfactorily serving admissions functions for all users and the College. Create, monitor, analyze, and report appropriate metrics to inform and guide operational decisions related to the impact of recruitment, marketing, retention initiatives. Coordinate and manage the collection and input of admissions data.
  • Application Data Management - Manage and maintain standards and procedures for admissions processing, including performing application and dataset updates in the CRM and SIS systems, correcting errors, creating new institution codes in Banner, and resolving issues. Serves as lead for the CRM application and is responsible for the maintenance and setup for each enrollment cycle. Coordinate the transfer of information from the CRM to Banner.
  • Communication - Coordinate the implementation of a high-touch, high-energy recruitment plan through personalized service and efficient processes to maximize the effectiveness of The Citadel's enrollment plan. Oversees the development of communication strategies to include communications delivered through Ellucian Recruit (CRM), Salesforce, Cadence, and other related systems that address prospective students, events, program and enrollment inquiries, application processes, all phases of the enrollment process.
  • Application Review Process - Coordinate the application review process from staffs reviews to sending information for faculty review and the digital movement through the CRM and Banner; prepare them for review and entering decisions; and monitor all data input.
  • Training - Manages overall training of the admissions processes and procedures, including writing and updating processes and procedures based on best practices and the College Catalog admissions policies, requirements, and processes.
  • Day-to-Day - communicates with prospective and current students and university faculty and staff; participating on committees, attends meetings, performs system audits, participates in recruitment events; updating application information in designated systems. Assist the Director and Associate Provost in developing, implementing, and managing the College's Comprehensive Enrollment Plan. Oversee report writing and related data reporting to assist planning and operational activities.
  • Supervision – Directly supervises the operations staff and their activities to ensure proper data input, efficient processes, and overall goals are being met. Indirectly supervises the recruitment team in the areas of general operations, admissions procedures and processes, and office functionality.

    • Qualifications:

    The ability to work independently or with minimal supervision is critical. Functioning as the Executive Associate to the Director, this individual must possess the characteristics of initiative, cooperativeness, loyalty, and integrity.

    The minimum requirement is a Bachelor’s degree and seven(7) years of experience or a Master’s degree and four(4) years of experience. Must have higher education admissions recruitment or enrollment management-related experience, including knowledge of one or more of the following: recruitment/admissions data reporting, prospective student management, targeted recruitment efforts, or student information systems and CRM management experience.

    Preferred Qualifications;

    5+ years of higher education experience is preferred with supervision experience at the assistant or associate director level (or equivalent).

    The Citadel is an affirmative action/equal opportunity employer actively committed to ensuring diversity in all campus employment.

    Advertised: Jul 18 2022 Eastern Daylight Time
    Applications close: Jul 25 2022 Eastern Daylight Time

    Organization

    The Citadel is a landmark in Charleston, South Carolina that is noted for its educational reputation and tradition of preparing and producing principled leaders. Founded in 1842, The Citadel has an undergraduate student body of 2,272 students who make up the South Carolina Corps of Cadets. 1,066 students attend The Citadel Graduate College, a civilian evening program that offers graduate and professional as well as undergraduate programs. The Citadel is best known nationally for its Corps of Cadets which attracts students from 43 states and eight countries. The men and women in the Corps live and study under a classical military system that makes leadership and character training an essential part of the educational experience. One third of the graduating classes accept military commissions. The Citadel is divided into five academic schools: Business Administration, Education, Engineering, Humanities and Social Sciences, and Science and Mathematics. Because of its focus on teaching, a high graduation rate and strong alumni support, The Citadel ranks highly in the annual U.S. News & World Report ratings of southern colleges that offer at least a master's degree.

    Living in The Citadel Community

    Located in picturesque coastal Charleston, South Carolina, The Citadel offers a classic military education for young men and women who seek a college experience that is intense, meaningful and academically strong. Citadel graduates say the disciplined lifestyle and the friendships they forge here have had a profoundly positive effect on their lives and create bonds with generations of cadets before them and with generations to come. Small class sizes give students both the academic opportunities expected at a university and the personalized attention of a small liberal arts college. Bachelor of Arts degrees are available in chemistry, criminal justice, English, history, mathematics, modern languages, political science, and psychology. Bachelor of Science degrees are offered in biology, business administration (the most popular major), chemistry, civil and environmental engineering, computer science, education, electrical and computer engineering, mathematics, physical education, and physics. All cadets participate in the Army, Air Force or Naval/Marine Corps Reserve Officers' Training Corps programs. These programs do not require students to accept a commission or to be committed to active duty unless the cadet accepts an ROTC scholarship. A unique honors program gives advanced students at The Citadel the opportunity to work one-on-one with professors over a period of three years – a practice usually associated with graduate level studies. Generations of Citadel graduates have served their nation, their state and their community with distinction. Though the campus relocated in 1922 and the physical facilities have changed over time, The Citadel has stayed faithful to its original mission. It graduates men and women who value honor, integrity, loyalty and patriotism, and who accept the responsibilities that accompany principled leadership. The Citadel remains a stronghold of duty, self-discipline, and high ideals in a changing American society.

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