Category:: Professional
Department:: Information Technology Services/CIO
Locations:: Various locations, NY
Posted:: Apr 25, 2022
Closes:: Open Until Filled
Type:: Full-time Temporary
Position ID:: 146745

About SUNY Empire State College:

Empire State College was established in 1971 by Dr. Ernest Boyer as a distinctive statewide institution focused on innovative and nontraditional teaching and learning.

The college continues its 51-year commitment experimenting with new, flexible, and individualized modes of learning through such practices as mentoring students throughout their academic studies, creating individualized degree plans, valuing learning gained from life and work experience, building professional and social student support communities and creating flexible modes of delivery to meet students' diverse learning preferences. The college now boast over 92,000 proud and successful alumni and partners with nearly 17,000 students a year who want to expand their personal and professional horizons.

Empire State College is a part of the SUNY System and is accredited by the Middle States Commission on Higher Education. With headquarters in Saratoga Springs, New York, ESC serves mostly working adults pursuing associate, bachelor's and master's degrees online and onsite at over 30 locations across the state of New York and abroad.

Empire State College is committed to creating a multi-cultural and inclusive academic and work environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. We are pleased to offer our employees a generous compensation and benefits package.

Job Description:

SUNY Empire State College, Division of Information Technology Services seeks a ServiceNow Systems Administrator/Developer (State Title: Lead Programmer/Analyst) at any one of our regional New York locations.

The ServiceNow Systems Administrator will be part of the Cloud Computing team that manages the college's hybrid cloud infrastructure including both on premise and externally hosted solutions. This position is dedicated to providing an excellent customer support experience. The selected incumbent will be solutions driven and be able to see the broader picture without a loss of customer service.

Responsibilities:

This role will report through Cloud Computing, while being embedded with the Service Management & IT Operations team within the Information Technology Services Office. This role is specifically tasked with handling maintenance, management and new development for the ServiceNow platform, which is currently used by Information Technology Services and other functional offices at the college. This role will be responsible for core system configuration, gathering and documenting requirements with customers, development on the ServiceNow platform, and leading development efforts.

• Support day to day technical administration including release management, coordinate platform upgrades/functional updates, analyze log files, configure file changes, update installation and configuration documents, perform validation/testing, manage change control and perform technical issue/problem resolution as level III support
• Work with business analysts, project leaders, project management and customers to coordinate release schedules and supervise development activity for active applications
• Coordinate and work with third party vendors for development and deployment of new applications
• Lead and support other platform administrators
• Manage the migration of code between ServiceNow instances and deployments to production for scheduled go-lives
• Provide guidance and support to Product Managers, technical platform leads, project teams, process and operational managers in areas of the ServiceNow platform needed to support the delivery of product roadmaps
• Monitor ServiceNow performance and processes with a focus on performance and stability, maintaining KPIs

Requirements:

Required Qualifications:

• Minimum of one year of administration/development in a ServiceNow environment
• Bachelor's degree from an accredited college or university or equivalent work experience
• Hands-on experience performing development using advanced scripting
• Hands-on experience with platform upgrades
• Hands-on experience with developing/supporting integrations

Preferred Qualifications:

• Hands-on experience working with implementing and supporting the following ServiceNow platform features/functions including:
  • CMDB
  • ITSM
  • Integration Hub/Orchestration
  • Service Catalog
  • Service Portal
  • Workflows
  • Knowledge
  • Hardware Asset Management
  • Software Asset Management
• Familiarity with OpenFrame CTI integrations, such as 3CLogic or similar
• Certification in ServiceNow system administration required, ITIL Foundation certified or related experience.
• API integration- JavaScript API, Web Services, MID Server
• Demonstrated technical skills: HTML, CSS, Javascript, REST API, GraphQL
• Responsible, proactive, excellent interpersonal skills
• Willingness and ability to work in a team-oriented, fast-paced environment while being a self-starter
• Excellent verbal and written communication skills and professional demeanor

Special Information:

• This is a one year temporary position
• Occasional weekend and evening hours
• May involve occasional travel
• VISA sponsorship is not available for this position

Additional Information:

Rank/Salary: SL3/$70,000+

Empire State College is an EOE employer.

IF YOU NEED A DISABILITY-RELATED ACCOMMODATION, PLEASE CALL THE ADA COORDINATOR AT (518) 587-2100, ext. 2240. IN ACCORDANCE WITH THE TITLE II CRIME AWARENESS AND SECURITY ACT, A COPY OF OUR CRIME STATISTICS IS AVAILABLE UPON REQUEST BY CALLING (518) 587-2100, ext. 2800. IT CAN ALSO BE VIEWED ON-LINE AT THE SAFETY AND SECURITY WEBSITE AT http://www.esc.edu/safety-security

Application Instructions:

Applications Due By: Applications accepted until position is filled.

If you are interested in applying for this position, please submit the following documents, which are required for consideration by clicking on the APPLY NOW button:

• Resume
• Cover letter
• Name and contact information of three references

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