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IT Technician, Desktop Support

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Job Details

Position Title:

IT Technician, Desktop Support

Campus:

WVMCCD District (All Campuses)

Definition:

The District Information Systems department is seeking a talented individual to fill the position of IT Technician, serving in the Desktop Support unit.
Comprised of two colleges, West Valley College and Mission College, we are located in the heart of Silicon Valley. Our staff and faculty are among the most qualified in the state and our students appreciate our two colleges for our friendly staff and supportive atmosphere.
This position performs responsible technical duties related to computer hardware and software customer support and training; provides project support and ongoing maintenance for new and modified systems and programs; supports server and network technologies; maintains, installs, troubleshoots and configures desktop and laptop computers and related peripheral equipment.
Applicants who possess the knowledge, skills, and life experiences to address the cultural and educational needs of a culturally diverse student population are encouraged to apply.

Assignment:

100% of full time, 37.5 hours per week, 12 months per year, with anticipated start date of July 25, 2022. Schedule may change to include some evening or weekend hours, as needed. This position is represented by the West Valley-Mission Classified Employees Association (WVMCEA), Office, Technical & Business Services Employee Unit.
Work Location: District Information Systems department, located on the West Valley College campus, Saratoga, CA.

Salary and Benefits:

Anticipated Hiring Range:

  • $7,547–$8,252 monthly (WVMCEA Salary Schedule, Range 72, Steps A-C).
  • 5% salary increase for classified staff approved to take effect July 1, 2022.
Benefits include:
  • Employer-contributed medical, dental and vision for employee, spouse, and/or dependents.
  • Employer-paid long term disability for employee.
  • Employer-provided life insurance.
  • 13 paid holidays, plus 1 floating holiday annually; paid non-workdays between Christmas and New Year.
  • 12 days vacation leave accrued annually; rate increases step-wise up to maximum 22 days vacation leave accrued annually.
  • 12 days sick leave accrued annually.
  • Personal necessity leave and personal business leave.
  • Educational growth incentive program from $45 to $225 monthly.
  • $500 longevity award annually after 10 years of service and $1,000 longevity award annually after 15 years of service.
  • CalPERS retirement.
  • Position is union affiliated.

Minimum Qualifications:

Any combination of experience and education that would provide the required knowledge and abilities is qualifying. A typical way to obtain the required knowledge and abilities would be:

  1. Understanding of, and sensitivity to the diverse academic, socio-economic, ethnic, religious and cultural backgrounds, disability, and sexual orientation of community college students, faculty and staff; AND
  2. Equivalent to an Associate’s degree from an accredited college with major coursework degree in information systems or a related field; AND
  3. Two years of responsible technical information technology experience.

Desired Qualifications:

The ideal candidate will also demonstrate the following desired qualification(s):

  • Comptia A+ Certification

Knowledge and Abilities:

Knowledge of:

  • Basic computer hardware and software related to area of assignment.
  • Basic operational characteristics of technology related to area of assignment such as to computers, mobile devices, audiovisual, network, and communication systems.
  • Basic methods, tools and techniques of testing, troubleshooting, problem solving and maintenance of hardware and software related to computers, mobile devices, audio visual, network, and communication systems.
  • Principles and practices related to area of assignment such as to computers, mobile devices, audiovisual, network, client server technologies, network operating systems, and communication systems.
  • Principles and techniques of advanced troubleshooting related to area of assignment such as to computers, mobile devices, audiovisual, network, and communication systems.
  • Principles and practices of project management and workflow process.
  • Operating systems relevant to area of assignment.
Ability to:
  • Troubleshoot problems related to area of assignment such as to computers, mobile devices, audio visual, network, and communication systems; identify and locate the source of the problem; diagnosis problem and develop logical, reliable solutions; and initiate corrective actions.
  • Install, configure, maintain, repair and modify a variety of computer equipment, software, communications, servers and desktops, and related peripheral equipment and systems.
  • Train, assign and review the work of students, part-time and less experienced staff.
  • Write procedures and documentation for problems, solutions and standards.
  • Read, comprehend and retain technical information related to area of assignment.
  • Perform information technology hardware and software customer support duties.
  • Intermittently review documents related to department operations; observe, identify and problem solve procedural issues.
  • On a continuous basis, sit at a desk for long periods of time. Intermittently walk, bend, or stoop while installing/repairing equipment; twist to reach equipment surrounding desk; perform simple grasping and fine manipulation; use telephone, and write or use keyboard to communicate through written means; and lift or carry weight of 50 pounds or less.
  • Learn the operations and functions of an assigned business unit.
  • Learn to troubleshoot problems related to area of assignment such as to computers, mobile devices, audio visual, network, and communication systems; identify and locate the source of the problem; diagnosis problem and develop logical, reliable solutions; and initiate corrective actions.
  • Learn to install, maintain, repair and modify a variety of computer equipment, software, communications, and electronic equipment and systems.
  • Learn to write procedures and documentation for problems, solutions and standards.
  • Track service requests and trouble reports and ensure problems are resolved.
  • Communicate technical issues to individuals with varying degrees of information technology knowledge.
  • Organize and manage multiple priorities and perform a variety of work assignments.
  • Provide on-call service, when assigned, during off hours, evenings, weekends and holidays.
  • Use sound judgment in recognizing scope of authority.
  • Maintain regular attendance and adhere to prescribed work schedule to conduct job responsibilities.
  • Utilize appropriate safety procedures and practices for assigned duties.
  • Communicate effectively orally and in writing.
  • Relate effectively with people of varied academic, cultural and socio-economic backgrounds using tact, diplomacy and courtesy.
  • Establish and maintain effective, cooperative and collaborative working relationships with others.

Examples of Duties and Responsibilities:

Duties may include, but are not limited to, the following:

  • Coordinate and provide technical support, over the telephone, through email, remotely and/or in person to district personnel; troubleshoot and solve standard computer software, hardware, virtual desktop (VDI), voice network, telecommunications and network problems.
  • Install, configure, troubleshoot, modify, and update district supported hardware and software as required by area of assignment.
  • Configure, maintain, and utilize JAMF pro and Microsoft systems center configuration manager (SCCM) for deployment, inventory, operating system imaging, patching, maintenance and ongoing desktop and laptop support needs of District and College end users.
  • Perform routine component replacements and upgrades as required by area of assignment.
  • Provide one-on-one training pertaining to the use of standard applications, equipment and/or systems, such as audio/video equipment, telecommunication equipment and systems, personal computers, laptop computers, mobile devices and general office software.
  • Provide first-level and second-level assistance to customers; verify the location of the problem; obtain information from end user on the nature of the issue; resolve issue or refer to higher level staff when necessary.
  • Ensure that new and upgraded systems work effectively with current systems and programs; determine and document proper installation parameters for software and hardware in order to ensure smooth integration, transition, and efficiency.
  • Create Active Directory user IDs, modify and maintain user profiles, attributes, metadata, reset passwords, maintain email accounts, software licensing and email distribution lists and perform regular file maintenance; set up user access permissions consistent with district policies and procedures; document changes and revisions.
  • Plan and maintain assigned project schedules and work requests, monitor, coordinate and report project status and problems; monitor assigned budget budgets as necessary.
  • Function as project leader on technology implementation teams related to area of assignment; provide technical expertise in area of assignment.
  • Provide technical and functional supervision of vendors, contract staff and/or students during the construction, maintenance and implementation of assigned information technology projects and ongoing customer technical support.
  • Inform management of existing or potential problems; maintain problem logs; communicate with higher-level staff regarding documentation, testing and scheduling concerns; communicate installation, production and/or testing problems to users and keep them apprised of schedule changes.
  • Assist in computer system and phone moves, adds and changes; review relocation and installation sites and plans.
  • Adhere to district standards for network and system hardware and software; develop network and system related documentation.
  • Perform duties related to asset management of hardware and software related to area of assignment; perform administrative duties such as data entry and billing activities.
  • Serve on project teams providing technical assistance; assist with project management.
  • Build and maintain positive working relationships with co-workers, other district employees and the public using principles of good customer service.
  • Review and track work order requests related to network, communications, facility security, hardware and software problems and coordinate with end users and/or managers to ensure that customer needs are met; maintain records of work completed and resolutions
  • Provide technical support and analysis to the network infrastructure to ensure delivery of network services to the district; analyze, design, and install converged data, video, and voice network infrastructure across wired and wireless network systems.
  • Foster an environment that embraces diversity, integrity, trust and respect.
  • Be an integral team player, which involves flexibility, cooperation and communication.
  • Perform related duties as assigned.

Working Conditions:

COVID-19 Vaccine RequirementWest Valley-Mission Community College District is committed to protecting the health and well-being of students, faculty, staff, administrators, and the communities it serves. As such, the Board of Trustees has adopted policies requiring COVID-19 vaccinations for all employees and students of the district. Accordingly, finalist(s) must comply with the vaccine mandate prior to being forwarded to the Board of Trustees for approval. See vaccine mandate information at (https://www.wvm.edu/covid-19/Pages/District-Vaccination-Policy.aspx).

Applicant Information:

APPLICATION INFORMATION:

  • Interested applicants must submit online all materials requested, including:
    • A completed online West Valley-Mission Community College District application;
    • Supplemental application questions;
    • Resume;
    • Unofficial copies of transcripts, if requested;
    • Cover letter and/or reference list, if requested; and
    • Any requested licenses or certificates, if applicable.
  • All sections of the online application, including Education and Educational Work History, must be completed thoroughly.
  • Supervisor(s) name(s) and telephone numbers must be included in the application.
  • Incomplete applications will not be considered.
  • Do NOT send unrequested materials. Unrequested materials will be removed from your application and will not be used for consideration of employment.
  • The employment application and supporting documents represent you; it is to your advantage to fill out the application form carefully and completely.
ABOUT TRANSCRIPTS:
  • If a minimum requirement is possession of a degree, then a copy of transcripts is required to be included with your application to verify the degree being awarded. If no transcripts are included, the application may be screened as not meeting minimum requirements.
  • Should the minimum qualifications state “any combination equivalent to,” then additional relevant work experience may substitute for education. In this case, please upload a document stating such in the Required Transcripts document field.
  • Degrees must have been awarded by a college or university accredited by an accrediting body recognized by the U.S. Council on Post-Secondary Accreditation and/or the U.S. Department of Education.
  • Candidates with degrees earned outside of the United States must provide official certification of equivalency to U. S. degrees by a certified U. S. credential review service, must have a U.S. evaluation (course by course of the transcripts) and must be submitted with this online application.
  • If you do not have an electronic version of the transcript, you can get it scanned at an office supply or copy store; then attach the electronic version of your transcript to this online application.
  • Copies of diplomas, grade reports, graduation petitions, transcript evaluations requests, or similar documents WILL NOT be accepted in lieu of transcripts.

For reasonable accommodations and assistance, contact:
Office of Human Resources, Attn: Recruitment
14000 Fruitvale Ave, Saratoga, CA 95070
Phone: (408) 741-2174 Fax: (408) 867-9059
Email: [email protected]

Selection Process:

SELECTION PROCESS INFORMATION:

  • After the deadline date, a committee will review and evaluate applications and supporting materials to select the applicants to be interviewed. Meeting the minimum qualifications does not assure the candidate an interview.
  • All candidates will receive an e-notification to acknowledge receipt of their application materials. If not contacted within 3-6 weeks following the close of the recruitment, no suitable match was determined at this time.
  • Travel expenses to attend first-level interview are the responsibility of the candidate.
  • Application materials become the property of the District and will not be returned or duplicated.
  • The District may choose to re-advertise or indefinitely delay filling a position. Some positions may include first and second level interviews.
  • The District reserves the right to contact former, current, the most recent employers, and others to investigate past employment records of applicants.
  • Any tentative verbal offer of employment is contingent upon formal approval of the college Governing Board.
  • Upon hire the successful candidate must provide the required documents of identity and authorization to work and attest he/she is authorized to work in the United States.

EEO STATEMENT:West Valley-Mission Community College District is an Equal Opportunity Employer that seeks to employ a diverse workforce who will contribute to an inclusive and welcoming educational and employment environment. The District is committed to nondiscrimination on the basis of ethnic group identification, race, color, national origin, religion, age, sex, physical disability, mental disability, genetic information, ancestry, gender identity, gender expression, sexual orientation, language, accent, citizenship status, transgender status, parental status, marital status, economic status, military or veteran status, and medical condition consistent with applicable federal and state laws.

Posting Number:

FY21/22-039FT

Open Date:

05/13/2022

Close Date:

06/02/2022

Open Until Filled:

No

Organization

West Valley-Mission Community College District has a devoted Board of Trustees and a dedicated staff that serves its two colleges. West Valley College in Saratoga and Mission College in Santa Clara are on the cutting edge among higher education institutions in the Silicon Valley. Every semester over 20,000 students enroll in courses at the colleges. Thousands of others take online, off-campus, or non-credit courses and seminars offered through a variety of programs. These programs are aimed at meeting the training and retraining needs of the people of Silicon Valley.

Mission College is a public community college located in the City of Santa Clara, and in the heart of the Silicon Valley. We offer a future of transfer to a four year institution, a future in a career of your choice, a future of increasing skills for both higher education and the workforce and a future for an Associate’s Degree or Certificate that can get you on your way to any goal.

The highly diverse and active student population makes the environment at Mission College energetic and vibrant. It is a great place to meet new friends, participate in clubs and make your voice heard in student advocacy. Our faculty is among the most qualified in the state and our students appreciate the college for its friendly staff and supportive atmosphere. The staff at Mission College is uniquely poised to help and guide your path to the future.

Mission College has many programs and services to ensure student success and support. Financial Aid can assist in making college affordable. Counseling helps students set achievable goals and provides guidance through orientation, study skills, and career courses. The college Career Center and Job Placement Office help students transition to the working world after college and each year sponsor’s a job fair featuring more than 60 employers. Finally, our Transfer Center helps to guide the transition from the two-year college to a four-year college so that students can easily gain a Bachelor’s degree. Each spring semester, Mission College hosts the largest college fair in the San Francisco Bay Area, where more than 180 national and international colleges and universities are represented.

West Valley is about success. It’s about helping students create a future for themselves so they can contribute to a world that needs their talents, drive and enthusiasm. We do that by providing as much one-on-one interaction with students as possible. The results speak for themselves.

  • 571 students transferred to UCs and CSUs in 2012
  • 552 students earned AA/AS degrees in 2012
  • 170 students earned Certificates that led to careers in 2012
  • We host learners from 25 countries who come to the United States looking for the kind of instruction that will help them contribute to the global economy.
  • We offer classes on our beautiful 143-acre Saratoga campus in the foothills of the Santa Cruz Mountains, located at the southwest border of Silicon Valley. Here you can expand your mind, hang out with friends, and

Why not join us, and build your future as we build the future of Silicon Valley, one student at a time.contemplate a world of ideas.

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