Technology Support AnalystRequisition IDreq1227DepartmentInformation TechnologyCampusSY-Sylvania CampusEmployment TypeClassified-Full TimeBest Consideration Date Apply immediately; This position will close once sufficient qualified applications have been receivedPosition SummaryClient Services is seeking applicants for a Full-time Technology Support Analyst (TSA) at the Sylvania Campus. This position provides strategic and operational support to both internal and external clients related to instructional and administrative computing technology. The TSA role acts as a consultant and a technical support analyst to various operational and strategic initiatives and to the computer support team. In addition, the role will be expected to partner with other TSAs and management.
The person in this challenging and demanding role will have opportunities to lead and to participate in meetings, projects, committees, business analysis and administrative teams like our Device Management Administrative Teams.
The TSA role may provide work direction and coordination of work activities to other technical staff and \ or student and casual employees.

See the classification description for additional information: https://www.pcc.edu/hr/employment/classified-jobs/techsuppt-analyst/

Candidate Profile

These qualifications, skills and abilities are critical for success in this position.
Throughout the screening process, you will be evaluated based on the demonstration of these qualifications.

• Demonstrated experience in Project Management as a Project Coordinator or Project liaison as well as using Project Management tools, portfolio tools, and time management systems
  
• Strong communication and relationship management skills, with the ability to effectively understand diverse customer requirements by engaging in active listening
  
• Mid to advanced level of skill using Google Workspace (formerly G Suite) Office applications (Google Sheets, Google Docs, and Google Slides) to convey and summarize topics accurately for the appropriate or target audience
  
• Experience writing technical documentation and procedural materials for multiple audiences
  
• Experience providing remote and in-person training to technical support colleagues and clients
  
• Experience using mass deployment system configuration tools for endpoint management
  
• Experience analyzing large amounts of data and providing reports for others to use
  Advanced technical troubleshooting skills, including issues related to operating systems, applications, computer hardware, and failed script executions

Minimum Qualifications

To be considered, your application must demonstrate these minimum qualifications. (Experience is calculated based on the start and end dates you provide multiplied by the number of hours per week worked).

• Associate degree in computer related discipline (Relevant experience may substitute for the degree requirement on a year-for-year basis).
  
• Four or more years of work experience with automated systems in a complex network environment.
  Successful experience working in an end-user, customer facing role in a trouble-shooting capacity is required.

Preferred Qualifications

• Experience working in Higher Education
• Scripting experience.
• Powershell, Bash/Zsh, or other scripting languages.
• Experience with any of the following endpoint management systems: Jamf, Apple device management, KACE Systems Management, Appliance KACE Systems Deployment, ApplianceGhost Solution Suite, Atlassian Confluence experience.
• Experience with Microsoft AzureCertification: CompTIA A+, Security+, Network+, or Cloud+Google IT Support Professional Applicable Microsoft certifications.

Position Grade24Starting Salary ExpectationsThe first two steps of the range are: $59,616 to $61,405 per year. Higher salary placement may be available based on qualifications, experience and internal equity.Position Grade Salary Range$59616 to $95662 Annual SalaryFTE1PCC BenefitsPCC offers a comprehensive benefit package designed to provide employees and their families, including domestic partners, with access to a broad range of benefit options. Includes Health, Dental, and Vision options, Group Life, Long-term Disability, Long-term Care, and Auto and Home Insurance programs.

PCC currently fully funds the Oregon Public Employees Retirement System (PERS/OPSRP) pension and contributes an additional 6% into the employee's Individual Account Program under PERS/OPSRP. PCC offers a tax deferred annuity program and a deferred compensation program where employees may save additional pre-tax dollars for retirement.

Additionally, PCC provides a tuition waiver for yourself, domestic partner, and dependent children under 24 years of age. Partial tuition reimbursement for yourself at other accredited institutions (full-time employees only).

Paid Leave: (Pro-rated by FTE for Part-Time Employees)

• Starts at 8 hours of vacation leave per month (additional vacation hours with years of service)
• 8 hours of sick leave per month
• 24 hours of additional personal leave days per year
• 11 Paid holidays

View a complete list of PCC benefits.

Working Conditions and Physical RequirementsWork pressure and interruptions occur regularly. Project implementation responsibilities, daily tasks, and problem resolution activities must be prioritized and managed effectively and efficiently. Involves ongoing exposure to constantly changing physical and ergonomic environments. Ability to respond quickly to emergencies and special user requests in a dynamic, networked environment; and communicate effectively with distraught or reactive individuals. Ability to lift and work on equipment that may be located in tight or poorly lighted spaces. Lifting and moving of end-user computing devices weighing up to 40 lbs. is sometimes required.Background Check RequiredYesPortland Community College complies with the Oregon Veterans' Preference in Public Employment law which provides qualifying veterans and disabled veterans with preference in employment. You will be given instructions during the application process to claim Veterans' Preference in the recruitment of this position, and to provide the documents required for verification of eligibility. Please do not send your documentation to the hiring manager directly. For verification of eligibility, please submit the following documentation:

• Veterans: DD214
• Disabled Veterans: DD214 and Letter from the Department of VA

Portland Community College is committed to hiring and retaining a diverse workforce. We are an Equal Opportunity Employer, making decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or any other protected class.