Job Title: Associate Dir Financial Aid
Location: Augusta University
Regular/Temporary: Regular
Full/Part Time: Full-Time
Job ID: 243056
*

Job Summary The Associate Director is responsible for supervising financial aid counselors and financial aid assistants; oversight of office operations; provide leadership; interpret regulations and ensure compliance; serve as liaison; develop and implement best practices to enhance services to students and monitor excellent customer service; and represent financial aid office during absence of director.Responsibilities The duties include but are not limited to:

Provide leadership in maintaining and developing policies and procedures, Student Consumer information, and review federal, state, NCAA, Board of Regents (BOR), and Institutional guidelines to ensure compliance with all areas of regulatory directives. Serves as a resource for interpretation of rules, regulations, policies, and procedures related to student financial aid.Manage all technical processes for the financial aid module. Including system upgrades, patch testing, new year set-up, file transfer with federal and state agencies and third party software implementations.Provide direct supervision of assigned Assistant Directors and Financial Aid Counselors. Assist in the supervisory responsibilities of the office, especially in the absence of the director.Responsible for managerial support, staff training and development; management of loans, scholarships and grant programs; federal work-study program, and medical and professional programs.Liaison between institutional departments and colleges, and other agencies such as the Business Office, Admissions, Registrar, Athletics, Alumni and Development, Foundations, Study Abroad, Vocational Rehabilitation, Third Party Vendors, faculty, staff, etc.Develop and implement best practices to enhance services to students and monitor excellent customer service initiatives. Create and maintain the departmental operational calendar and serve as backup for Security Data Steward.Manage disbursements, perform reconciliation of disbursements and monitor program funds. Manage reporting functions for Department of Education databases (i.e. COD, NSLDS, etc.)Represent Office of Student Financial Aid during absence of director and other duties as assigned.

Required Qualifications Bachelors degree from an accredited college or university and a minimum of five years progressive financial aid experiencePreferred Qualifications Masters degree from an accredited college or university and management experience, and experience with Ellucian Banner Financial Aid.Knowledge, Skills, & Abilities

Must possess the ability to work well with students, faculty and staff at all levels within a diverse, multi-cultural, and collaborative environment.Thorough knowledge of Federal and State regulations pertaining to financial aid and/or student employment, Familiarity with on-line data processing systems including SIS/ERPs and DOE systems.Excellent written and oral communication skills and decision-making ability; Excellent attention to detail, a process-improvement focus, good training, analytical and documentation skills, as well as proficient technology skills.Demonstrated ability in leadership and organizational skills.Ability to maintain confidentialityProficient in Microsoft Office and other computer software/databases

Shift/Salary/Benefits Shift: Days/M-F (work outside of the normal business hours will likely be required of an employee in an exempt level position)Salary to be commensurate with qualifications of selected candidate within the established range (generally minimum-midpoint) of the positionRecruitment Period: 5/10/22 - Until FilledConditions of Employment All candidates are required to successfully pass a Background Check review prior to starting with Augusta University.All employees are responsible for ensuring the confidentiality, availability, and integrity of sensitive [patient, student, employee, financial, business, etc.] information by exercising sound judgment and adhering to cybersecurity and privacy policies during the course of their employment and beyond.Credit Check This position will require the acquisition of a P-Card and/or handle cash, credit or other sensitive information and will require a satisfactory Consumer Credit check as a condition of employment.Other Information This position is also responsible for promoting a customer friendly environment and providing superior service to our patients, students, faculty, and employees. "Augusta University is a patient-and family-centered care institution, where employees partner everyday with patients and families for success." Augusta University is a tobacco free environment and the use of any tobacco products on any part of the campus, both inside and outside, is strictly prohibited.Equal Employment Opportunity Augusta University is proud to be an equal opportunity employer welcoming applicants from underrepresented groups, including individuals with disabilities and veterans.