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Austin Community College is a public two-year institution that serves a diverse population of approximately 41,000 credit students each Fall and Spring semester. We embrace our identity as a community college, as reflected in our mission statement. We promote student success and community development by providing affordable access, through traditional and distance learning modes, to higher education and workforce training, including appropriate applied baccalaureate degrees, in our service area.

As a community college committed to our mission, we seek to recruit and retain a workforce that:

• Reflects the diversity of our community

• Values intellectual curiosity and innovative teaching

• Is attracted by the college's mission to promote equitable access to educational opportunities

• Cares about student success and collaborates on strategies to facilitate success for under-represented populations

• Welcomes difference and models respectful interaction with others

• Engages with the community both within and outside of ACC

Commitment to Equity and Inclusion

ACC is committed to the ongoing systemic changes needed to ensure the increased recruitment, inclusion, retention, and completion of historically underserved and underrepresented populations. Through continual strategic community engagement and professional development of administrators, faculty, staff, and students, the college demonstrates its dedication to fostering a culture and climate for equitable outcomes.

ACC is proud to serve a diverse student body as an open-access and low-cost institution. Dedicated faculty members are excellent professors who help students achieve their educational goals and are sensitive to our students' diverse cultures and socio-economic backgrounds. In 2017 our faculty adopted a Statement of ACC Faculty Values. This Statement affirms that ACC's faculty members value collaboration, service, agency, scholarship, inclusion, and teaching, all of which attest to our commitment to equity, diversity, and inclusion at the heart of our mission.

Job Posting Title:

Analyst, Business Operations

Job Description Summary:

To perform data analysis on college operations and surface insights related to institutional strategic initiatives for college-wide use, recommend changes to system and process designs. Provide consultation and guidance on recommended changes that serve the whole college.

Job Description:

Description of Duties and Tasks

Essential duties and responsibilities include the following. Other duties may be assigned.

• Designs, creates, tests, reviews and maintains complex reports and dashboards for a variety of business use cases utilizing appropriate analytics tools and methods.

• Perform quality assurance work on complex reports and data analytics software used by administration, staff, and students.

• Conducts technical consultations and complex analysis of data for clients, college-wide initiatives, and third party vendors.

• Uses statistical software programming language to obtain and manipulate data. Interprets historical, current, and projected data to identify operational problems, causes, and identify areas for which procedural or system changes are warranted.

• Prepares data reports and statistical charts for college stakeholders.

• Serves as a primary contact between the Institutional Business Analytics team, the IT Team, third-party vendors, and other college areas using institutional data and data analytics.

• Maintains primary responsibility of a college-wide data analytics software including settings, data management, security roles, teams management, organizational/business set up, field security profiles, documentation, and student fields on initial systems setup; reviews during upgrades.

• Develops and conducts training related to improved processes. Supports documenting processes and procedures.

• Collaborates with operational stakeholders and conducts on-site observations to ascertain unit functions, work performed, and methods used to achieve process outcomes.

• Documents findings and prepares written recommendations for implementation of new systems, procedures, or organizational changes.

• Keeps current with the latest technology and initiatives in higher education; regularly attends technical training in order to maintain expertise.

• Other duties as assigned, which may include forecasting, reporting, and trend analysis.

Knowledge

Must possess required knowledge and be able to explain and demonstrate, with or without reasonable accommodations, that the essential functions of the job can be performed.

• Statistical analysis methods and software.

• Application/report development.

• Knowledge and competency in use of reporting software.

• Experience analyzing qualitative and quantitative data.

• Project management principles.

• Quality initiatives and measurements, especially in higher education.

Skills

Must possess required skills and be able to explain and demonstrate, with or without reasonable accommodations, that the essential functions of the job can be performed.

• Possessing a customer-oriented and solutions focused mindset.

• Analytical, planning, organizational, and time management skills.

• Research skills including gathering and analyzing data from multiple sources.

• Using a variety of software to produce reports.

• Effectively using interpersonal and communications skills including tact and diplomacy.

• Effectively using organizational and planning skills with attention to detail and follow-through.

• Effective technical writing skills.

• Working in a cross-functional team environment.

• Interpreting and applying rules, regulations, policies, and procedures.

• Effectively use work management and productivity tools for project management.

• Maintaining an established work schedule which may include evenings and weekends.

Technology Skills

• Proficiency in using software applications to conduct data analysis, data extraction, and reports development.

• Proficiency using a variety of spreadsheet, word processing, database, and presentation software.

• Use of query and control languages to program and create complex reports, dashboards, and provide technical support.

• Querying and extracting data from large databases.

Required Work Experience

• Two years related work experience.

Preferred Work Experience

• Direct experience conducting operational analysis in higher education.

Required Education

• Bachelor's degree.

Preferred Education

• Bachelor's degree or higher in finance, accounting, business, statistics, or other related field.

Physical Requirements

• Work is generally performed in a standard office environment.

• Subject to standing, walking, sitting, bending, reaching, kneeling, pushing, pulling, and manual dexterity.

• Ability to sit for long periods of time.

• Occasional lifting of objects up to 10 pounds.

Safety

• Work safely and follow safety rules. Report unsafe working conditions and behavior. Take reasonable and prudent actions to prevent others from engaging in unsafe practices.

Information for This Posting Only

The Office of Institutional Research & Analytics delivers high-quality research and useful data resources for Austin Community College. Our team's work is guided by shared values and commitments, including:

• prioritizing work that supports student success;

• providing excellent customer service, accurate and replicable results, effective communication; and cultivating a shared knowledge base, an orientation toward finding solutions, continuous learning, and peer review.

Work Schedule

40 hrs per week - Hybrid Work Schedule

Salary Range

$59,378 - $74,223

Please Note: ACC job postings are removed from advertising at 12:00 A.M on the job posting closing date (midnight on the day before the closing date). Please apply prior to the job closing date and time.

Number of Openings:

1

Job Posting Close Date:

November 1, 2022Clery Act

As required by the US Department of Education, employees are required to report violations under Title IX and, under the Jeanne Clery Disclosure of Campus Security Policy and Crime Statistics Act (Clery Act), select individuals are required to report crimes. If this position is identified as a Campus Security Authority (Clery Act), you will be notified, trained, and provided resources for reporting.

Disclaimer

The above description is an overview of the job. It is not intended to be an all-inclusive list of duties and responsibilities of the job, nor is it an all-inclusive list of the skills and abilities required to do the job. Duties and responsibilities may change with business needs. ACC reserves the right to add, change, amend, or delete portions of this job description at any time, with or without notice. Employees may be required to perform other duties as requested, directed, or assigned. In addition, reasonable accommodations may be made by ACC at its discretion to enable individuals with disabilities to perform essential functions of the job.